Reviews of Royal Garden Palace - Families and Couples 5 stars
B.P.83 - Midoun Zone Touristique Sidi Akkour, 4116 Midoun, Tunisia
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Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewThe location and its clean,
We chose this hotel to celebrate our wedding anniversary, and unfortunately, our experience was deeply disappointing. We had requested room decorations to mark the occasion, which were confirmed but never provided. More significantly, the air conditioning was a major issue. The room was uncomfortably hot, a serious concern as we were traveling with our baby. We were told that the air conditioning system is only operational from June to September, a policy that is frankly unacceptable for a five-star hotel.
Thank for taking the time to give your impressions. We are sorry to hear you had issues during your stay and hope that you passed them to front desk for immediate assistance. We would point out that we do pre-advise our clients of the air condition dates prior to arrival by message at the time of booking. Once again our thanks for your feedback and we hope that you will consider visiting us again in the future
Thank for taking the time to give your impressions. We are sorry to hear you had issues during your stay and hope that you passed them to front desk for immediate assistance. We would point out that we do pre-advise our clients of the air c… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 July 2023 · Stayed in July 2023
Verified reviewReviewed: 28 April 2023 · Stayed in February 2023
Verified reviewReviewed: 25 April 2023 · Stayed in April 2023
Verified reviewReviewed: 16 April 2023 · Stayed in April 2023
Verified reviewFood and rooms were good. Pool was dirty and in very bad shape. Inside swimming pool disaster. This hotel was certainly in the passed a top hotel but became now not at all a 5 star anymore.
Thank you for your feedback - fortunately our continual high scores show we are doing our best for our clients
Reviewed: 31 March 2023 · Stayed in March 2023
Verified reviewThe hotel is very nice and people were very nice. We liked the decoration and luxury of the environment
I got stomach pain and a gastric problem after 10 days. The last 5 days were quite painfull. I had to stay in bed with fever and stomach pain and could not eat. I lost 9 kilos in 5 days. I wonder if the food is always cleaned with bottle water as there might be some bacteria not under control. I think that there is still work that can be done in the garden. Part of it is still unfinished.
Thank you for your feedback. We hope you requested medical attention if needed as we have 0 similar cases reported
Reviewed: 10 March 2023 · Stayed in March 2023
Verified reviewReviewed: 7 March 2023 · Stayed in March 2023
Verified reviewSo bad service and they don't have a room service
the beds doesn't comfortable and the AC doesn't working in the room
We maintain all the standards of a 5 star hotel and thank you for your feedback
Reviewed: 7 February 2023 · Stayed in February 2023
Verified reviewnothing
reception staff .
Thank you for your feedback. Our hotel has excellent scores and comments and we are sad to see you didn't agree
Reviewed: 4 January 2023 · Stayed in January 2023
Verified reviewVery professional and welcoming staff, all services is generally very good
Nothing
Thank you for your time and feedback
Reviewed: 25 September 2022 · Stayed in September 2022
Verified reviewReviewed: 12 September 2022 · Stayed in July 2022
Verified review