Reviews of TUI MAGIC LIFE Penelope Beach - Families & Couples 4 stars
Zone Touristique B.P. 257, 4180 Houmet Souk Djerba , 4180 Midoun, Tunisia
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified review- Buffet: Very good. I don’t understand the comments complaining. Must be picky foodies. On top of that, if you don’t like it, there are several restaurants on the hotel site as well - Sports facilities: The gym is decent for people training with dumbbells. Football pitch is very nice and the basketball court is good for streetball (it’s half a court). Tennis courts seemed good as well (didn’t test) - Swimming pools areas: 4 different ones, so you may pick the which matches your vibe: to the quiet one, kids water park or one of the 2 near the buffet restaurant - Activities: more than enough for everyone - Tea/chicha lounge: very authentic and chill - Room quietness: make sure to ask for a room in the building of the 2000s, facing the backyards as no noise reaches there - The beach - The themed parties in the evening
- Check-in process: could have been faster, especially for a family of 4 with 2 babies - Staff attitude on 2 occasions: Staff is nice and look out for guests in general, but let’s say two of them must have been tired at some point (impatient attitude). This didn’t overshadow the experience though as it was 2 isolated events
Dear Anthony, Thank you very much for your detailed and honest feedback! We’re glad to hear that you overall enjoyed your stay at TUI Magic Life Penelope Beach — especially your compliments about the buffet, sports facilities, various swimming pools, the authentic atmosphere of the tea/shisha lounge, as well as the activities and themed evening events. Thank you also for your helpful tip about requesting a quiet room, which will surely benefit other guests. Regarding the check-in process and the two occasions with staff attitude, we apologize for any inconvenience caused and take your feedback seriously to continue improving our service. We’re happy these moments didn’t overshadow your overall experience and hope to welcome you back again very soon! Social Media Team TML Penelope Beach
Dear Anthony, Thank you very much for your detailed and honest feedback! We’re glad to hear that you overall enjoyed your stay at TUI Magic Life Penelope Beach — especially your compliments about the buffet, sports facilities, various swim… Show more
Reviewed: 18 July 2025 · Stayed in May 2025
Verified reviewFood
Dear Alagili, Thank you so much for your positive review.We hope to have the pleasure to welcome you again very soon. Social Media Team TML Penelope Beach
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewActivities and Food
Room cleaning could be better
Dear Basma, Many thanks for having taken time to review your stay at TML Penelope Beach.We are glad you enjoyed your stay as shown by the excellent 9 /10 rating.We have also noted your constructive remarks and will transfer them to the relevant department. Social Media Team TML Penelope Beach
Dear Basma, Many thanks for having taken time to review your stay at TML Penelope Beach.We are glad you enjoyed your stay as shown by the excellent 9 /10 rating.We have also noted your constructive remarks and will transfer them to the… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewEverything
Dear Mohamed, Thank you so much for having taken time to review your stay at TML Penelope Beach.We are so glad you rewarded us with 10/10 rating note sign of great satisfaction.We hope to welcome you again very soon. Social Media Team TML Penelope Beach
Dear Mohamed, Thank you so much for having taken time to review your stay at TML Penelope Beach.We are so glad you rewarded us with 10/10 rating note sign of great satisfaction.We hope to welcome you again very soon. Social Media Team… Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewEverything was amazing the stuff are friendly, food, pools, cleaning, The unique in this hotel than the other the activities there is alot you can do Special thanks to Willy at Archery he was amazing
Dear Abdurahim, Thank you so much for your excellent review sign of great satisfaction.We are glad you have enjoyed your stay among us and all activities and services.We hope to have the pleasure to welcome you again very soon. Social Media Team TML Penelope Beach
Dear Abdurahim, Thank you so much for your excellent review sign of great satisfaction.We are glad you have enjoyed your stay among us and all activities and services.We hope to have the pleasure to welcome you again very soon. Social Med… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe hotel was excellent for our family. Lots of things to do, sports, water sports and activities all included in price. Special thanks to entertainment team who made our stay so much fun! Our kids aged 15 and 9 loved it and there is also kids club where kids can join for few hours! Food was also amazing! We will definitely return!
Dear Alena, Thank you so much for your lovely and positive comments!!We are very glad that you had a wonderul time among us and you enjoyed your holidays.We will share your lovely comment with the whole team.Come back soon! Social Media Team TML Penelope Beach
Dear Alena, Thank you so much for your lovely and positive comments!!We are very glad that you had a wonderul time among us and you enjoyed your holidays.We will share your lovely comment with the whole team.Come back soon! Social Media T… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewSpecial thanks to Willy! He was very kind and helpful. Always there when we needed something. Really made our stay easier and nicer. Thank you!
Dear Hisham, Many thanks for your lovely review that we will definetely share with the rest of our team especiallay Willy. Come back soon! Social Media Team TML Penelope Beach
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewI would like to take a few minutes of my time to describe the experience we had at this resort, as I believe that it's often the people we interact with who make the real difference during a holiday. I can't help but congratulate and thank once again the fantastic entertainment team - I was truly impressed by their talent. Even though our stay was short, each of them has a special place in our memories. Ekrem, who left a mark with his involvement during the games and his great passion; Levke and Jasmine, who every day found a way to get me off my sunbed to enjoy a few carefree minutes; Kiahra, whose yoga lesson helped me rediscover muscles I didn’t remember having; Mehdi, who somehow managed to make me fall in love with tennis; Willy, who kept trying to help me hit the target in archery; all the dancers, incredibly skilled and fast - especially Wesley, who has a fire and energy that is truly impressive. A big thank you also to the restaurant staff, extremely attentive to our habits and always available - especially Moez, best waiter ever! 😄
The booking process, however, was forgettable. My first reservation was cancelled because my card was wrongly marked as invalid (they had opened - maybe by mistake - a very favorable rate for the client but less so for the property). In fact, when I rebooked at a higher rate using the exact same card, the reservation was accepted.
Dear Fiorella, Thank you so much for your detailed positive review upon your stay at TML Penelope Beach.We are glad you had a wonderful stay even if it was short.We are glad you enjoyed every bit of it.We will be happy to share it with the rest of the Team. Hope to have the pleasure to welcome you again very soon Social Media Team TML Penelope Beach
Dear Fiorella, Thank you so much for your detailed positive review upon your stay at TML Penelope Beach.We are glad you had a wonderful stay even if it was short.We are glad you enjoyed every bit of it.We will be happy to share it with the… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe food , the sports facilities , the staff .
Room maid are quite slow and late for cleaning the room
Dear Assad, Many thanks for your compliments and your constructive remarks as well.We hope to have the pleasure to welcome you again very soon. Social Media Team TML Penelope Beach
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in December 2024
Verified reviewGreat sized room Buffet was awesome Staff was great with 1 exception, dinner maitre d Kinder staff and reception were helpful
Kids indoor pool was not heated. None of the outdoor pools were heated.
Dear Joshua, We would like to thank you so much for your feedback upon your stay at TUI MAGIC LIFE Penelope Beach.We are glad you had a great time and enjoyed the room and the food...Kids indoor pool as well as indoor pool are heated by the same system with the same degree.We thank you for your constructive remarks and hope to have the pleasure to welcome you again very soon. Social Media Team TML Penelope Beach
Dear Joshua, We would like to thank you so much for your feedback upon your stay at TUI MAGIC LIFE Penelope Beach.We are glad you had a great time and enjoyed the room and the food...Kids indoor pool as well as indoor pool are heated by th… Show more
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewLarge resort with many facilities for children
Dear Iftkhar, Many thanks for your lovely feed-back .We are happy that the kids had a good time and enjoyed our facilities.We hope to have the pleasure to welcome you again soon. Social Media Team TML Penelope Beach
Reviewed: 5 December 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewThe friendly atmosphere
Respecting the uniform guidelines , the staff members need to respect the uniform standards.
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewVery poor service from bookings.com and. Never responded to my query against charging 80. Euro extra under the dubios tax.
Property told me , Very poor service from bookings.com and. Never responded to my query against charging 80. Euro extra under the dubios tax.
Dear Vinay, Many Thanks for your review about booking.com. Social Media Team TML Penelope Beach