Staff doesn't understand English at all!

The location

Stayed in February 2025

The rooms at night were super hot, but that was manageable.

Zineb at the reception desk was more than amazing, along with the staff at the ski center… they all went above and beyond. Aside to that, the hotel was exceptional, loved the ski in, ski out experience, super cosy ecstatics, room view, food, all of it basically.

Stayed in February 2025

Practically everything was great.

Very close to the cable car, clean and comfortaable rooms, good food, great ski room and brand new equipment. Friendly staff everywhere. Good ski teachers for kids. The t bar lift right in front of the hotel takes you up a convenient slope for beginner learners and also is a gateway for nearby log ski routes

Stayed in January 2025

Lobby with chemine makes u feel at home u can spend all time get to know new people all gathered there. Staff are so kind, esp at restaurant and cafe all time asking to help. Everything u want is in the hotel from ski teleferique to market to spa which i enjoyed with my family.

Stayed in December 2024

The situation, the beauty of hotel, the staff, the room cleaning and the food

Stayed in February 2024

They should make their staff learn to speak English especially in the ski facilities

The food, location and amenities were great.

Stayed in February 2024

unfixability

staff in Restaurant specially Ismael

Stayed in December 2023

Everything was good, food excellent. Location excellent, interiors excellent

Stayed in January 2023

This review has been hidden because it doesn't meet our guidelines.

the hotel refused to give invoice of my payment for our stay even though the payment choice was through the property and informed that I have to request it from booking as the reservation through booking.com.

location, Nature, mountain

Stayed in December 2022

there was no snow to sky and no alternative program provided

the location and the stuff

Stayed in December 2022

It didn't snow this year; so, I didn't get to enjoy so many facilities that I had particularly targeted.

It was just next to the skiing tracks, it had all facilities you could look for in a ski resort. I rarely heard "sorry, we don't have". I will go back again

Stayed in January 2023

there wasn’t enough snow, couldn’t ski, couldn’t do any snow activities, and only went there for the snow activities, would’ve liked if the hotel informed us that there wouldn’t be enough snow for these activities

very clean, extremely great staff, good variety of food for meals

Stayed in December 2022

check for the snow season! we came during month of December and it wasn’t snowing yet !

nice property for family and relaxation. you feel like staying in a big house.

Stayed in December 2022

Cleanliness and condition of the rooms are very poor, conditioning system is working unproperly. The level of service is very low

Good location near the ski slope

Stayed in February 2025

None

Everything was fine

Stayed in January 2025

During check out desk manager refused to deliver the stay invoice, saying that it will be issued within one week and sent by mail. Now it’s almost one month and Im still waiting, despite the several claims thru Booking.com. hotel is no more responding to our claim or phone calls. Moreover, I’ve booked, thru the hotel, transportation (taxi) from Istanbul airport to hotel and back. While checking out, Hotel manager refused to be paid by credit card and insisted to get paid in cash. The fees were 1000 us $(round -trip). Once again they refused giving any invoice, arguing the same “within one week”. It’s clear that they were cheating, and the cost was much less than what they claimed. Im really deluded of such guest treatment. So be careful if you would like to book this hotel, you’ll be cheated in someway.

The location is pretty good, in front of the the cable car.

Stayed in February 2024

There was no AC in the room and it was very hot inside the room. The food was okayish.

The staff, location and the hotel

Stayed in March 2024

Smelly bathrooms. Insane heat in the rooms and no one would turn off the heaters claiming “there arent any”. Even opening the windows didnt cool the room down as the windows were small. Very bad food, we got sensitive stomachs after eating there for 3 days.

Location

Stayed in February 2024

Language barrier is the worst...99% of the ppl didn't understand a word in English🥺

Tahsin(the waiter) and the beautiful lady with braces(waitress) made our stay a memorable one. They have great people's skills💫👌🏾🙏🏾

Stayed in December 2023

there was bad smell in the bathroom

the location, view and the food

Stayed in February 2023

very beautiful location and relaxing place , i will definitely recommended for everyone to live in it

Stayed in January 2023

we didn't have a chance for ski because not enough snow.

Exceptionally clean Gorgeous decorations Friendly and welcoming Staff

Stayed in January 2023

we called a day before arriving and they said that all facilities are available like the ski resort that it had snowed and it was ready to go. as well as the coffee shops they were all closed. to go to the nearest coffee shop will take us 30 min down a mountain. so the stay was very uncomfortable and the staff were so rude and there were no facilities for children.

Stayed in December 2022

It was very very hot in room 🔥🤣 they are really care that no one get sick after outside playing

It was amazing time , hotel is big and very comfortable, that any place you feel like at home

Stayed in December 2022