Reviews of Ağaoğlu My Mountain 4 stars

The location

Staff doesn't understand English at all!

Zineb at the reception desk was more than amazing, along with the staff at the ski center… they all went above and beyond. Aside to that, the hotel was exceptional, loved the ski in, ski out experience, super cosy ecstatics, room view, food, all of it basically.

The rooms at night were super hot, but that was manageable.

Good location near the ski slope

Cleanliness and condition of the rooms are very poor, conditioning system is working unproperly. The level of service is very low

Very close to the cable car, clean and comfortaable rooms, good food, great ski room and brand new equipment. Friendly staff everywhere. Good ski teachers for kids. The t bar lift right in front of the hotel takes you up a convenient slope for beginner learners and also is a gateway for nearby log ski routes

Practically everything was great.

Everything was fine

None

Lobby with chemine makes u feel at home u can spend all time get to know new people all gathered there. Staff are so kind, esp at restaurant and cafe all time asking to help. Everything u want is in the hotel from ski teleferique to market to spa which i enjoyed with my family.

The situation, the beauty of hotel, the staff, the room cleaning and the food

The location is pretty good, in front of the the cable car.

During check out desk manager refused to deliver the stay invoice, saying that it will be issued within one week and sent by mail. Now it’s almost one month and Im still waiting, despite the several claims thru Booking.com. hotel is no more responding to our claim or phone calls. Moreover, I’ve booked, thru the hotel, transportation (taxi) from Istanbul airport to hotel and back. While checking out, Hotel manager refused to be paid by credit card and insisted to get paid in cash. The fees were 1000 us $(round -trip). Once again they refused giving any invoice, arguing the same “within one week”. It’s clear that they were cheating, and the cost was much less than what they claimed. Im really deluded of such guest treatment. So be careful if you would like to book this hotel, you’ll be cheated in someway.

The staff, location and the hotel

There was no AC in the room and it was very hot inside the room. The food was okayish.

Location

Smelly bathrooms. Insane heat in the rooms and no one would turn off the heaters claiming “there arent any”. Even opening the windows didnt cool the room down as the windows were small. Very bad food, we got sensitive stomachs after eating there for 3 days.

The food, location and amenities were great.

They should make their staff learn to speak English especially in the ski facilities

staff in Restaurant specially Ismael

unfixability