Reviews of AJWA Cappadocia - Preferred Hotels Legend Collection 5 stars
Mustafapaşa Köyü Yeni Mah. Ürgüp Cad. No.13 Ürgüp, 50420 Urgup, Turkey
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel. Absolutely marvelous.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewthe amability of the staff. The Spa is amazing. the restaurant and. breakfast service is incredible. The clay class is a great thing to try and the teacher is so nice and friendly .
nothing
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewExceptional hotel, we stayed in the suites, & what a treasure they are. Such a delight. The details & quality amazing. The staff & service are fabulous. And the wellness spa was wonderful.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewAmazing location and amazing staff And very clean
Breakfast was very limited and gym was lacking equipment
Dear Majahad, Thank you very much for your perfect 10-point rating and for sharing your feedback. We’re delighted to hear you enjoyed our amazing location, friendly staff, and cleanliness. We appreciate your comments about the breakfast and gym facilities. Please be assured that we are working hard to improve these areas to provide an even better experience for our guests. We hope to welcome you back soon! Best regards,
Dear Majahad, Thank you very much for your perfect 10-point rating and for sharing your feedback. We’re delighted to hear you enjoyed our amazing location, friendly staff, and cleanliness. We appreciate your comments about the breakfast a… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe had a wonderful stay at Ajwa. AJWA Cappadocia is one of the most beautiful hotels I have stayed at! The aesthetics of the property internally and externally is simply stunning. The rooms are very spacious and comfortable. Breakfast was also good but not a huge spread! The coffee museum is a must do! I was very impressed by the equipment in the fitness centre and the spa was also amazing. Loved the Islamic ethos of the hotel and the musjid on site was lovely.
The property is a bit far off from Urgup town and also from Goreme m, with no shops/supermarkets or convenience stores within walking distance. The hotel has stopped offering free shuttle service to the town which is a pity as this is greatly needed given the location. The restaurant on site is quite overpriced with not such an extensive menu either.
Dear Zainab, Thank you very much for taking the time to share such thoughtful feedback about your recent stay at AJWA Cappadocia. We’re truly delighted to hear that you found the property stunning and that you enjoyed the spacious rooms, the Coffee Museum, spa facilities, and our fitness center. We also appreciate your constructive feedback regarding the location, restaurant offerings, and shuttle service. While our setting is indeed a bit secluded to preserve the peaceful atmosphere, we understand how valuable a shuttle can be and have already passed your comments on to our management for review. As for our restaurant, we will certainly take your observations about pricing and menu variety into consideration as we continually refine our offerings. Your feedback helps us grow, and we’re very grateful for it. We hope to have the pleasure of welcoming you back again soon, and we’ll be happy to assist with anything that would make your next visit even more comfortable. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Zainab, Thank you very much for taking the time to share such thoughtful feedback about your recent stay at AJWA Cappadocia. We’re truly delighted to hear that you found the property stunning and that you enjoyed the spacious rooms, … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewThe look of the building. Very spacious rooms. Helpful staff.
Nothing
Dear Helen, Thank you so much for your kind words and wonderful review. We’re truly delighted to hear that you enjoyed the architecture, spacious rooms, and especially the service provided by our team. Your satisfaction is our greatest reward. It’s always a pleasure to welcome guests like you, and we’re very glad that everything met your expectations. We hope to have the joy of welcoming you back to AJWA Cappadocia in the near future. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Helen, Thank you so much for your kind words and wonderful review. We’re truly delighted to hear that you enjoyed the architecture, spacious rooms, and especially the service provided by our team. Your satisfaction is our greatest re… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewExcellent facilities, clean and comfortable rooms. Came for my wife’s birthday and the concierge staff arranged decorations in the room and a cake which was much appreciated
Not all staff speak English which for a 5* hotel isn’t really expected so communication is an issue.
Dear Mr. Hassan, Thank you sincerely for taking the time to share your experience with us. It was a pleasure to be part of your wife's birthday celebration — I’m truly happy to hear you appreciated the room decorations and the surprise cake. We’re also very glad you found our facilities and rooms clean and comfortable. Your kind words motivate our entire team. At the same time, I would like to thank you for your honest feedback regarding language barriers. While many of our colleagues speak English, we know there is still room for improvement, and we’re actively working on additional language training to better serve all our international guests. We truly hope to have the pleasure of welcoming you again — hopefully with an even more seamless experience. Warmest regards, Orkhan Huseynov Guest Relations Manager
Dear Mr. Hassan, Thank you sincerely for taking the time to share your experience with us. It was a pleasure to be part of your wife's birthday celebration — I’m truly happy to hear you appreciated the room decorations and the surpris… Show more
Reviewed: 9 July 2025 · Stayed in April 2025
Verified reviewFantastic Property
Dear Aseem, Thank you so much for your kind words and for choosing to stay with us during your time in Cappadocia. We’re truly happy to hear that you enjoyed the peaceful and calm atmosphere of our property. Being slightly away from the busy parts of the region allows us to offer our guests a more relaxed and serene experience — and it’s wonderful to know that this made a difference for you. It means a lot to us that you took the time to share your feedback. We hope to have the pleasure of welcoming you back for another memorable stay. Warmest regards, Orkhan Huseynov Guest Relations Manager
Dear Aseem, Thank you so much for your kind words and for choosing to stay with us during your time in Cappadocia. We’re truly happy to hear that you enjoyed the peaceful and calm atmosphere of our property. Being slightly away from the b… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEverything perfect however bathroom drain were not perfect, they did fix them in the end. Staff very good but one need to aware of what the hotel offers, for example food at Zafron was 5*. They got a coffee museum with a coffee shop. 5* Sameer’s our host attended us and was amazing. The gardens are amazing. Breakfast in garden is a must try. Gym and hammam are very good
It’s a good concept, cave rooms, we stayed in 5005, but it can get dim. Terrace is amazing, it got 2 rooms suffice t to accommodate family of 5 plus a small kid
Dear Pervez, Thank you so much for sharing such thoughtful and detailed feedback about your stay. It’s truly wonderful to hear that you enjoyed the concept of our hotel, especially the cave rooms and the spacious terrace of Suite 5005. We’re happy to know that the setup worked well for your family. You're absolutely right — our cave rooms offer a very unique experience, though the lighting can be softer than regular rooms, and we’re always working on improving that balance. We also appreciate you pointing out the bathroom issue — thank you for your patience while our team resolved it. Your kind words about Sameer and the rest of our staff mean a lot to us. We believe service makes all the difference, and it's great to hear that you felt taken care of. Zeferan Restaurant and the Coffee Museum are both very close to our hearts, so your compliments made our day. And yes — breakfast in the garden is indeed one of our guest favourites, and we’re so glad you got to enjoy that experience. We look forward to welcoming you and your family back again for another memorable stay in Cappadocia. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Pervez, Thank you so much for sharing such thoughtful and detailed feedback about your stay. It’s truly wonderful to hear that you enjoyed the concept of our hotel, especially the cave rooms and the spacious terrace of Suite 5005. We… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewGarden was nice. Stunning view in the evening. SPA was top. Staff all very nice and helpful especially Orkhan the Hotel Customer Relations Manager helped us with every question and created unforgettable moments we'll keep in our memory forever.
Dear Hong, Thank you so much for your wonderful feedback. I’m truly happy to hear that you enjoyed the garden, the stunning evening views, and the spa experience. It was my pleasure to assist you during your stay and help create special moments that will stay with you forever. We hope to welcome you back to AJWA Cappadocia for many more unforgettable memories. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Hong, Thank you so much for your wonderful feedback. I’m truly happy to hear that you enjoyed the garden, the stunning evening views, and the spa experience. It was my pleasure to assist you during your stay and help create special m… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewService from hotel staff was excellent Mr Orkhan ( Guest relations manager ) was very attentive and met all our needs The hotel Grounds and it’s amenities are very impressive
Nothing
Dear Mueez, Thank you very much for your kind words. I’m delighted to hear that you enjoyed your short stay with us and that our team, especially myself, could assist you well. It means a lot to us that you found the hotel grounds and amenities impressive. We look forward to welcoming you back to AJWA Cappadocia whenever you decide to return. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Mueez, Thank you very much for your kind words. I’m delighted to hear that you enjoyed your short stay with us and that our team, especially myself, could assist you well. It means a lot to us that you found the hotel grounds and ame… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewOur family’s wonderful stay in AJWA Cappadocia was made possible by their attentive and caring staff! From the moment of our arrival, Orkhan greeted us with genuine kindness, warmth, and hospitality. We were visiting Türkiye for the first time to celebrate my birthday. We never told Orkhan or the staff that it was my birthday but his attention to detail led to a surprise ice cream cake during breakfast! Orkhan handled every question and request with the utmost professionalism and promptness. He set the tone for the staff and the serene surroundings that are impeccably maintained. Merve greeted us with a bright and welcoming smile every morning during breakfast. Dwi is simply the best massage therapist I have ever had! She is highly skilled and intuitive, providing the most healing touch. This hotel exceeded expectations and what my family and I appreciated the most was how down-to-earth and grounded everyone was without a hint of pretentiousness. Our Danişmend Gazi Cave Suite was stunning, felt like home, and provided the most restful sleep for us! Thank you to the housekeeping staff for maintaining such a welcoming and clean space. While the location of the hotel is further from the bustling areas of Cappadocia, we loved the peacefulness of the grounds. There was plenty for us to do and see. With the restaurant, we enjoyed the fried calamari, cherry tenderloin (a MUST!), and mix grill (can be shared!). Thank you to all for a special visit! - The Lopez Family
Dear Lopez Family, Thank you from the bottom of my heart for such a beautiful and detailed review. It was a true pleasure to welcome you to AJWA Cappadocia, especially for such a special occasion as your birthday. I’m so glad the little surprise with the ice cream cake brought joy to your celebration — moments like these are what we love to create for our guests. Your kind words about Merve, Dwi, our housekeeping team, and the entire staff mean the world to us. We believe that genuine hospitality and warmth make all the difference, and it’s wonderful to hear that you felt that during your stay. I’m also happy to know you enjoyed your Danişmend Gazi Cave Suite and found peace in our serene surroundings, as well as some favorite dishes at our restaurant. We hope to welcome you and your family back again soon for another memorable experience. Warmest regards, Orkhan Huseynov Guest Relations Manager
Dear Lopez Family, Thank you from the bottom of my heart for such a beautiful and detailed review. It was a true pleasure to welcome you to AJWA Cappadocia, especially for such a special occasion as your birthday. I’m so glad the little s… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe property grounds are exquisitely manicured and the rooms beautifully decorated but what made our stay really special was the staff who went above and beyond every day; in particular Orkhan, Merve, Baris and Ramil. You were amazing. Thank you!
Dear Maarten, Thank you so much for your kind and generous words. I’m thrilled to hear that you enjoyed our grounds and the room decor, but most of all that our team — especially Merve, Barış, Ramil, and myself — could make your stay truly special. It means a lot to us to know our efforts are appreciated. We look forward to welcoming you back to AJWA Cappadocia whenever you wish to return. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Maarten, Thank you so much for your kind and generous words. I’m thrilled to hear that you enjoyed our grounds and the room decor, but most of all that our team — especially Merve, Barış, Ramil, and myself — could make your stay trul… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewMy partner and I loved the tranquility of the hotel. The staff for friendly and were able to provide recommendations throughout our stay as well as providing insightful information prior to our arrival.
Dear Anuj, Thank you so much for your wonderful feedback. I’m delighted to hear that you and your partner enjoyed the tranquility of our hotel and felt welcomed by our team. It’s great to know that our recommendations and information helped make your stay special. We look forward to welcoming you both back to AJWA Cappadocia whenever you wish to return. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Anuj, Thank you so much for your wonderful feedback. I’m delighted to hear that you and your partner enjoyed the tranquility of our hotel and felt welcomed by our team. It’s great to know that our recommendations and information help… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe property was clean, modern, and beautifully maintained.
Nothing, everything was perfect.
Dear Safar, Thank you very much for your wonderful review. We are delighted to hear that you found the property clean, modern, and beautifully maintained. Your kind words truly mean a lot to us. It was a pleasure to have you as our guest, and we look forward to welcoming you back to AJWA Cappadocia whenever you wish. Warm regards, Orkhan Huseynov Guest Relations Manager
Dear Safar, Thank you very much for your wonderful review. We are delighted to hear that you found the property clean, modern, and beautifully maintained. Your kind words truly mean a lot to us. It was a pleasure to have you as our guest… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewDear Bhavesh, Thank you for leaving a rating for your stay at AJWA Cappadocia. We noticed that you gave us a 5 out of 10, and we’re sorry to hear that we may not have fully met your expectations. Your feedback is very important to us, and we would really appreciate it if you could share more details about your experience. If there was anything that didn’t go as you hoped, please feel free to contact me directly. Your comments will help us improve and provide a better experience for our future guests. You can reach me via email at ohuseynov@ajwa.com.tr – I’ll be happy to hear from you. Kind regards, Orkhan Huseynov Guest Relations Manager
Dear Bhavesh, Thank you for leaving a rating for your stay at AJWA Cappadocia. We noticed that you gave us a 5 out of 10, and we’re sorry to hear that we may not have fully met your expectations. Your feedback is very important to us, and… Show more