Bahçelievler mah. Atatürk cad. No:6 ortahisar ürgüp, 50650 Ortahisar, Turkey
#11 of 30 hotels in Ortahisar
Guests' ChoiceBased on 64 B&B reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
9.0
Value for money
9.0
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 14 April 2025
Russell
IrelandHave a nice time.
Stayed in April 2025
Reviewed: 22 February 2025
Shennon
United KingdomReally noisy in the night. We reckon it’s water through the pipe as it was snowing in the night… winds were hitting a certain object and sound resounded throughout the room.
It’s a cave.
Stayed in February 2025
Reviewed: 1 July 2024
Roxana
BelgiumThey did not reply via bookings to my message request to arrange a taxi from the airport. In the end we found another way to reach out and everything was fine.
Location, its outside of the crowded and touristic areas. Very clean, the staff was nice and helpful once we were there, delicious home made breakfast.
Stayed in May 2024
Reviewed: 26 June 2024
Efstratios
GreeceThe room wasn’t clean enough especially the jacuzzi which had little stones and dust inside..also when it was raining much water was coming inside the window and the bathroom but the staff was trying to clean it .
The staff was really helpful..especially the young boy was very kind and was every time there when we needed something.
Stayed in April 2024
Reviewed: 20 May 2024
Ugne
LithuaniaThe view from both windows was to rubish, so we kept our curtains down
Very stylish room, large shower, comfy bed, very attentive staff, subtle and delicious breakfast with beautiful view! The village is lovely, we were happy to dine in located close Kemeralti Restaurant and Park cafe Ali’nin Yeri.
Stayed in May 2024
Reviewed: 3 January 2024
Ummer
United Arab EmiratesNothing particular, only moving luggage is but challenging and no buffet for breakfast.
Very nice property, cave theme. Reception staff Mr. Anas and staff Ismail were very kind enough to help. Rooms are clean and good, theme was so nice and jacuzzi inside room was very nice for the kids. Location is amazing calm and quite
Stayed in January 2024
Reviewed: 20 September 2023
Romane
New ZealandCute looking hotel with incredibly friendly staff. They will do their best to make your stay as comfortable as possible. Worth visiting Ortahisar as it is a very cute looking city too.
Stayed in September 2023
Reviewed: 21 July 2023
Kshitiz
Saudi ArabiaNothing
Very beautiful done interiors, staff was excellent they treat you like family. They booked our hot air balloons and guided us on visiting places.
Stayed in July 2023
Reviewed: 2 July 2023
Filipa
South AfricaNothing that we didn't like
Everything was so nice. Staff is very kind and friendly. Mr. Halil is exceptionally helpful and doing his best to fulfil all his guests' requirements. Hospitality to make your holiday memorable!
Stayed in July 2023
Reviewed: 15 May 2023
Anjana
Indianothing
we stayed in Alba Caves suits for the period of 3 days. ie 6-9th May. Mr. Halil (owner) is the true gentleman helped us get good rates for Hot air Balloon ride, transport to/from Kayseri airport, local tours and personal drop to market. Hot Coffee/ tea was served at all time and good breakfast served. I would definitely stay in Alba for my next visit, as it was homely feeling. Thank you all at Alba Caves. We throughly enjoyed our stay.
Stayed in May 2023
Reviewed: 13 May 2023
Shirley
TurkeyThat i couldn't stay longer.
The staff were very helpful and lovely. The location was great for me and the atmosphere was relaxing. The heating was great. I loved the cave like experience.
Stayed in May 2023
Reviewed: 30 December 2022
Ali
MaldivesNothing
Very good good hospitality Everything perfect there definitely coming back
Stayed in December 2022
Reviewed: 10 May 2024
Nivenjit
United KingdomVery good property and good staff .
Stayed in May 2024
Reviewed: 10 May 2024
Luc
CanadaThe guy in charge at the reception had no smile, but did his job. It stated raining and the rain was entering via the window panes, so we used up our towels to soak up the water. Windows not very sound proof, and the night receptionist kept playing with his car alarm, therefore hearing the beep beep (armed, unarmed) several times during the night kept me awake. Too bad we couldn't have our bottle of wine on the rooftop terrace (was closed) at supper time to enjoy the sunset. Could only take alcohol in our room.
the breakfast and the staff in the breakfast area were excellent (smiling, welcoming and good service). Ismael was very helpful, and had a very nice attitude and tried to help us the best he could, like getting us a little more coffee for the morning, extra towels to pick up water coming in through the window and gave us bottles of water when we left, for our roadtrip. The size of the room was good, and the internet was adequate
Stayed in May 2024
Reviewed: 7 May 2024
Deepak
IndiaNothing in particular.
The staff was very accommodating and helped us arrange a taxi early in the morning and also an early check in. The breakfast was very good. The room was clean with good facilities.
Stayed in May 2024
Reviewed: 13 April 2024
Ricardo
AustraliaWifi sometimes didn’t connect.
Property is located in a quiet location if you want to be away from tourist spots. 5 minutes walking to centre with restaurants and attractions in Ortahisar. 10 minutes taxi to Goreme or Urgup.
Stayed in April 2024
Reviewed: 29 March 2024
Sammut
MaltaAll
All
Stayed in March 2024
Reviewed: 29 March 2024
Farrah
United KingdomClean and comfortable. Good location. Very friendly staff
Stayed in March 2024
Reviewed: 30 October 2023
Anubhav
IndiaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 September 2023
Saadat
PakistanEverything is perfect
Breakfast,View Staff rooms Everything Is Perfect
Stayed in September 2023
Reviewed: 15 September 2023
Pooyin
SingaporeStaff unable to communicate in English. Has to depend on Google Translate. Our trip was marred due to their messed up in our tour arrangements. Ended up paying more n getting less, Very disappointing stay.
Stayed in September 2023
Reviewed: 20 July 2023
Cristian
RomaniaWe used this Alba Cave as a base for visiting Cappadocia area. Our room was very big, clean and offered us a very nice view. The owner is a very nice and kind person. Offered us useful information about the area. Breakfast was good and they did their best to to fulfill our wishes.
Stayed in July 2023
Reviewed: 9 July 2023
Tadeusz
Vietnam-
Exceptionally helpful owners, delicious breakfast, great location- peaceful and quiet with hot-air balloons flying right over the terrace
Stayed in July 2023
Reviewed: 16 June 2023
Koekin
GermanyGreat View. Friendly staff.
Stayed in June 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content