Reviews of Riva Hotel Alsancak

Comfortable location, good-size room with kitchen, and wide bathroom.

Shower head broken, water in the sink is clogged, air conditioner works questionably. After the workers who were smth fixed next to the door, garbage was thrown around in the room all the time, even though the hotel maid was in the room.

The location is excellent, right in the city center, with easy access to all main attractions. The price is also very good for the area, making it a great value overall.

The room wasn’t cleaned for three days despite our requests, and we had to ask several times for fresh towels. We booked a king-size bed but received two single beds joined together. The air-conditioning couldn’t be adjusted and was always very cold. At night, some noise from other rooms and outside could be heard.

Location was amazing, by the sea and loads of shops + nice cafes and felt safe to walk around at night. Breakfast was good although could get repetitive. Helpful staff, great value for money.

Cleaning service was bad, e.g not leaving toilet paper/ slippers once and not cleaning the room properly. For instance, toilet wasn't cleaned.

Location

Black mold covering bathroom ceiling

Good location

They say daily housecleaning but they never cleaned our room once during our 5 night stay. This is not a problem normally if we are expecting it, but they kept promising to come each day and never did. While breakfast is fine, we often had to ask for coffee when the pot ran out (and we always arrived early, not at the end of the breakfast period). Again, no big deal, but it is little details (and there were several more like lights that didn’t work in the room, a constantly dripping water valve in our bathroom that created a constant pool of water on the bathroom floor. I mentioned it to the manager, but it never got fixed) and the lack of attention to them that made our stay “just ok and not great”

Cleaning wasn’t so good!

Excellent location. Right at the foot of the buzz of Izmir with hundreds of restaurants, cafes and shops. Aircon was very welcoming after a hot day in Izmir.

They were busy renovating, but we can't wait to see what it looks like when finished!

It was situated right in the main streets of Alsancak where there were many restaurants and bars! Also close to the Tram if you need to get around town. Great location

Only 1 air conditioner in the lounge area bedroom was really hot , unbearable . Needs to have another air conditioner in the studio rooms. Also lift hardly worked .

Helpful customer service. Great location. Minimal issues and staff get it sorted as soon as possible. Ive been here multiple times and keep coming back.

Location was very central

Internet wasn’t working. Asked to refresh the room couple of times but they didn’t bothered. Have to ask for towels twice.

It locates near the center

- Breakfast is not fresh - During the 5 day they clean only once room

The room was clean and comfortable. The position of the hotel was very central to alsancak and near to the station.

I sent a WhatsApp message to the number of the hotel, asking for a taxi. But i did not receive an answer.