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Reviews of The Hera Premium Hotels 4 stars

Eski Uskudar Cad.Elifce Sk.No:3 Zumrutevler, Maltepe, 34582 Istanbul, Turkey

#2324 of 2,507 hotels in Istanbul

Guests' Choice

Review score

Based on 94 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    6.7

  • Facilities

    6.4

  • Staff

    6.9

  • Value for money

    7.0

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 2 November 2024

    6.0
    Pleasant
    • People with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff did not speak English, even usually conversation. This is not acceptable.

    Stayed in November 2024

  • Reviewed: 31 August 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed sheets and toilet were dirty

    Rooms are big and comfortable. They gave me one sitting room and a a small bed room inside and it was quite

    Stayed in August 2024

  • Reviewed: 21 July 2024

    5.0
    "We stayed for a week, but the rooms were not cleaned, and the bathroom sets were not renewed."
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 7 nights
    • Submitted via mobile

    cleanliness

    location

    Stayed in July 2024

  • Reviewed: 18 July 2024

    6.0
    Strange but OK
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    - Closed restaurant during the day - No restaurants around - Mosque singing at 4:00 - No trash pockets for trash bins - No hooks for clothes in bathroom - No сutlery in the "kitchen" - Weak WiFi It was a office meeting room before it was arranged as hotel, so it's not properly made to be a living space

    - It's a good place to have a night, if you want to have a night between two flights from different airports. Close to Metro station - They gave us flat (I can't call it a room) on the second flor and it's a lot of space there: room to work, rook to sleep, huge corridor. - Nice guy on reception helped us and ordered food delivery for us. - Lots of wardrobes for clothes

    Stayed in July 2024

  • Reviewed: 15 July 2024

    5.0
    Not highly recommended for more than one night .
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff not cooperative, not that clean , they don’t respond quickly.

    Location

    Stayed in July 2024

  • Reviewed: 10 July 2024

    7.0
    Simple cheap but not great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was poor and staff didn’t speak much English and couldn’t help with simple requests very well

    Cheap and simple and clean

    Stayed in July 2024

  • Reviewed: 21 April 2024

    5.0
    Not satisfying
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Language barrier, far away from tourists attractions, didn’t get room service for 5days, no restaurant in the hotel or nearby.

    Spacious Room

    Stayed in April 2024

  • Reviewed: 5 April 2024

    5.0
    Fine place to stay at with bad room service
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    Room service was badly provided, only when you asked for it. Breakfast is very poor and provided in the room.

    Excellent location close to all city sides, my room was spacious and parking is provided on the spot

    Stayed in March 2024

  • Reviewed: 22 March 2024

    5.0
    That place is far from 4 stars accommodation!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No one in so called 4 stars hotels speak English, all use google translation. Check in was really slow and all went wrong in it, also got to pay more then was booked and got the room which I didn’t booked, fortunately they changed it after my request. Cleaning is also quite unknown to personal (toilet-sear was so dirty). All condition of a hotel is for a really shabby 3 stars at most.

    Close to metro, even that it is some industrial area…

    Stayed in March 2024

  • Reviewed: 7 March 2024

    5.0
    Not so pleasant . I was frustrated first two days with the facilities , cause I had to ask them every single basic thing
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    What they have mentioned in their advertisement, I couldn’t get . I have to ask every single things . They didn’t provide basic tea , coffee, sugar , tv remote , toilet paper which they have stated in booking.com . Not only that , when I arrived at hotel for check-in , the staffs were not present . I had to wait more than 20 minutes in reception . That was not acceptable at all .

    Decoration of lobby area and few staffs are very helpful

    Stayed in March 2024

  • Reviewed: 8 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 7 nights

    I really didn't like the breakfast and the location of the property. One of the AC was broken during our stay in the hotel.

    The room was very big in size and very clean.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Family Suite
    • Stayed 7 nights
    • Submitted via mobile

    The hotel's location could be more convenient, and it is quite distant from Istanbul's popular sightseeing places. Regarding breakfast, there were some discrepancies as the pictures showed a buffet breakfast, but in reality, it was a limited plate with just a few items like 1/4 tomato, 1/2 cucumber, a few olives, and so on, which became monotonous every day. The room cleaning service seemed to be basic, primarily focused on emptying the trash. Overall, the hotel did not meet the expected standards of a 4-star accommodation, and the tour rate in the reservation was unexpectedly high, leaving me disappointed

    Hotel has a free Wi-Fi and the-personnel’s were friendly. The rooms size was good.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    5.0
    It’s not a 4 star hotel…
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 10 nights
    • Submitted via mobile

    The breakfast was very poor quality

    Not much to like honestly

    Stayed in July 2023

  • Reviewed: 5 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room has awful smell of smoking! It was not removed after several hours of fresh air, nothing helps.

    Good place, good value for its price.

    Stayed in February 2023

  • Reviewed: 26 October 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 6 nights
    • Submitted via mobile

    Terrible breakfast. Hardly anything there to eat. Broken shower and curtain.

    Family Rooms are massive and clean.

    Stayed in October 2022

  • Reviewed: 14 February 2025

    1.0
    Don’t recommend
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noises, lock from the inside the door was broken, does not feel really safe, the room is really different from the photos, dirty, somebody knocked on the door time to time for fun

    Not really far from metro station for this price

    Stayed in January 2025

  • Reviewed: 8 December 2024

    2.0
    Very poor
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The personal doesn't speak English at all. I have got my breakfast only after 2nd discussion The room 504 - very dirty, smell of dampness. Photos are added.

    ....

    Stayed in December 2024

  • Reviewed: 3 December 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 13 nights
    • Submitted via mobile

    The rooms of the hotel is really dirty. We tried three rooms. No cleaning for two weeks. The staff just ignored or requests.

    To get somehow clean bathroom finally we stopped in room for 5 people. And there was two huge rooms. That is good. All rooms for three people was literally full of dirt.

    Stayed in September 2024

  • Reviewed: 30 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 4 nights

    -

    Large rooms, metro 2-3 minutes on foot. The accommodation is located on the Asian side of Istanbul. By metro, the center is about half an hour to three quarters of an hour. There is a very good sandwich shop about 5 minutes' walk from the accommodation.

    Stayed in August 2024

  • Reviewed: 23 October 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, but not cosy

    Close to Sabiha Airport, 30 min by metro, close to metro station. One night stay between flights 👍

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Good Value
    • Leisure trip
    • Solo traveller
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The property advertised as a free parking but you can only park like 10 cars in total as their car park in the bottom had been rent out to car detail company. This literally wasn’t good for me as each night I couldn’t park my car outside of the hotel and my main reason of choosing this hotel was Parking. Can’t park opposite to hotel, can’t park in front of hotel, can’t park can’t park blah blah blah. This was the only down bit for me.

    Hotel was nice and simple. I had a massive room with a double bed and spacious bathroom. I had to check in around 4am in the morning and having a 24h check in desk worked out for me as I was travelling from a different country and my eta wasn’t known however nice and quick check in sorted me out. Thank you for the night shift receptionist.

    Stayed in October 2024

  • Reviewed: 31 July 2024

    1.0
    This hotel is a nightmare in Istanbul
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 11 nights
    • Submitted via mobile

    The first room we had #104 had a broken bed, so we asked to change the room. We had room 505, it wasn't cleaned before we come, we had soda bottles and cigarettes on the window behind the curtains. The celling lamps were flickering and flashing and we kept asking them for 11 days to change the lamps but they never did. In 11 days we stayed they cleaned the room only once and that was after a big fight. Bed sheets never changed for 11 days and toilet papers we had to go down to reception to get one. The room we had #505 doesn't have WiFi coverage so we had to use our data lines. One of the staff (a guy) didn't know a single word in English, whatever you ask him for will tell you tomorrow. The girl keeps smiling and writing notes but never do anything about your problems. The manager is hiding and avoids meeting clients. No one would listen your complaints...it is just.love it or leave it. Location is really bad, it is in the middle of no where, the only positive point is a close by metro. I advice everyone to stay away from this hotel. Save your money and nerves and look somewhere else. Especially rooms 104 and 505.

    Let me think...let me think!!!! NOTHING...absolutely nothing

    Stayed in July 2024

  • Reviewed: 23 July 2024

    2.0
    Not recommended, any other hotel will be better
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights

    - When we arrived the key of the room was not working. We waited for 30 minutes as the staff mentioned but it was not solved. After insisting, they eventually gave us another room. - The room was not cleaned, every morning we asked the staff to clean the room, but during our stay the room was never cleaned. There was even a condom in the room and the bugs were flying in the bathroom. - The staff was terrible and trying to avoid us. Not helpful and very rude.

    The location is fine and the size of the room was good for a family.

    Stayed in July 2024

  • Reviewed: 19 July 2024

    1.0
    Scam!!! Hotel, dont book, its 1 Star hotel
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 12 nights

    Scam Hotel!!! totally scam hotel. they are showing wrong photos, nothing is at property. broken bed and sofa, not working TV, AC not working. toilet shower broken and dirty as hell. they dont have breakfast

    Warning!!! Scam Hotel!!! 1 Star hotel pictures shown in photos are Fake, even the building photo is neighbouring company called NULK... all photos are fake. broken furiture, dirty toilet, horrible building, Zero cleaning horrible breakfast given horrible no curtain on windows, zero privacy

    Stayed in July 2024

Showing 1 – 25

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