The property had a terrible smell and there was overuse of air freshener which didn’t mask the smell

Comfortable bed.

Stayed in January 2025

Everything but breakfast needs to improve with more dishes

Stayed in December 2024

Slow wifi connection at some points, small lobby at the reception, no netflix at the room TV.

Excellent breakfast, good quality and variety.

Stayed in December 2024

I would have liked to be able to get a coffee and light refreshments in the lobby area.

Central location

Stayed in March 2024

No parking

Pleasant, comfortable hotel.

Stayed in October 2023

The lounge bar at the rooftop is amazing

Stayed in September 2023

Went out for breakfast

Stayed in June 2023

Shower water wasn't hot. Spoke to reception and nothing was done about it. First day our rooms weren't made and amenities weren't replaced. Pool is out of order until March next year (not sure why). Middle lift never took me to my floor on multiple occasions. Lighting in the rooms were very bad. Cigarette smell was coming through the air ducts into my room.

Bed was very comfortable. Staff were very friendly and helpful. Place was generally clean. Easy access to the metro bus. Roughly a 2 min walk from the hotel and Izmir Karts are on sale right outside the hotel at one of the shops.

Stayed in November 2022

Second time I’ve stayed here great location,very friendly and helpful staff.plus a little cafe across the road with the friendliest man ever.first time there for my brother he said he could have stayed in the hotel all week with the roof top pool and gym and sauna

Stayed in September 2022

facilities are a bit older

good location

Stayed in October 2022

Staff attitude

Views

Stayed in September 2022

small rooms and poor lighting

good location, good breakfast and excellent staff

Stayed in September 2022

the door locks always had problems and rooms were very small

it was clean

Stayed in August 2022

Got a smoking room while i asked for none-smoking room

Good breakfast

Stayed in August 2022

Bed, comfort, air conditioning system, interior design

Location

Stayed in August 2025

Very overrated: Facilities are old, and you can sometimes feel that smell, maybe from the carpets. Price is too high for what you get. The swimming pool is very small, and there is not even a sun umbrella outside when it is 40°C. The gym is very, very limited. The worst was that I forgot some clothes in the room and after calling them, on the same day of my check out, they told me that there was nothing there. I contacted the customer service and after almost 2 months, still waiting for an answer.

Let's be honest, for what you pay, you should expect more from the facilities. Breakfast was good, enough options. Staff was friendly all the time. Restaurant is good.

Stayed in August 2024

Our room smelled heavy smoking Small refrigerator didn’t work Air condition was ok. In the morning, about 7:30am, we woke up with loud noises if doors being closed, banging and furniture move. Went out and saw cleaning lady is just opening the doors and banging things around. I said, could you please be quiet, she said sorry no English. 🤷🏿‍♂️ For the money we paid, little too much to put up with.

Great location. Easy to get to eating places.

Stayed in June 2024

N/a

Excellent amenities, great buffet breakfast, all staff were lovely with exceptional customer service. Highly recommend this property 10/10! :)

Stayed in May 2024

Everything was good

The staff is great.

Stayed in May 2024

Excellent food was great

Stayed in March 2024

Ok so better signposting to let people know the pool is closed over winter (it is quite a small rooftop pool). Probably getting the room right would be good too. Clarifying what a 'kitchen' is would be great - we had a 'minibar' which only just kept food cold and a kettle. So floor 2 is a smoking floor and did noticably smell of cigarettes. Our floor (7) was better. And as others have pointed out the AC was ridiculous, the room was stifflingly hot and even though you set the AC to cool it would inevitably switch itself over to hot after a while, usually while you were asleep and didn't notice. (Probably a user error). If there was an 'average' box I'd put breakfast in there, we were really tired and hadn't slept much so probably didn't take it in but I was really looking forward to all the different bits they have, but it was all a bit bland, they do offer to make you an ommlette on the spot, but I didn't really want to talk to anyone so didn't try this. The staff were really helpful and friendly while we ate, asking about our plans helping us with drinks to the table etc. On our last day in Turkey we had an excellent taxi driver who used an app called 'sayhi' to talk to us it was brilliant - I wish the staff had used this because it did often feel like we were talking at cross purposes. Highly recommend the app if you don't speak turkish.

A friend and I went travelling and wanted to use this Hilton as a base for day trips out to Pammukkale etc, so as friends ordered a twin room with a kitchen. The listing said it included a fridge, freezer, microwave etc and we could see pictures so felt fairly confident it would have this, oh and yes separate beds. We arrived pretty late and the staff were friendly and polite (and yes we recieved a warm cookie on arrival) and went up to our room. Firstly it wasn't as expected, they'd given us a normal hotel double and we were too tired to do anything about it but it did really put us out. The 'spa' was quite a small area downstairs and on our second day we recieved a few phone calls to our room asking us if we wanted treatments with a discount... we gave it a go. The 'spa' area is in essence a sauna, steam room and shower. Which is fine. Then there is the turkish hammam which is in all the photos. We had the turkish bath (again friends.....) together and it was excruciatingly embarrassing we were both scrubbed EVERYWHERE! but it was a good experience and not to be missed. They did offer us some quite good discounts for shorter services and the spa treatments were really good. I didn't notice any hairs on the bed or dirt, I thought it was quite a clean space. The wifi was decent for our uses, checking flights watching movies etc. Also the staff were very good at helping us with general tasks, printing boarding passes and even arranging to have my coat dry cleaned as it had gotten soaking wet on a day tour. There are two restaurants, breakfast is served in the lower floor, which is a shame as the rooftop one is beautiful but was completely empty when we went up there one evening. Noise - I know a lot of people talk about noise but I thought it was quieter than expected, i could hear the neighbours, their alarm in the morning but not much else. Traffic noise is fine with windows shut.

Stayed in March 2024

issue with getting a taxi during rush hour

Great hotel room with helpful staff with requests but on the Aisa side for one night work visit.

Stayed in March 2024

I have always preferred the brand Hilton for the quality of the service and the properties. I have stayed at this property more than 25 years ago - was new - and I have to admit, the environment was still the same; friendly and professional even after two decades. The staff members were nice young people willing to do their best and make each guest feel like home. The General Manager Mr Ali was our favorite one for having the patience to deal with my family members. I admire the patience and professionalism Mr Ali had and would like to thank him for making my family's stay memorable. Our only address in the province is the Hilton Alsancak and hereby, I'd like to thank you all.

Stayed in December 2023

Room was smelly and so cold. Probably the building's walls are not insulated at all. Air conditioning unit wasn't working properly or it was inadequate for the size of the room. It was really freezing in there !!

Comfortable bed, decent room space.

Stayed in January 2024