Reviews of DoubleTree by Hilton Izmir - Alsancak 4 stars
Ismet Kaptan Mah. 1373 Sok. No:5 Konak , Konak, 35260 Izmir, Turkey
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
Bed, comfort, air conditioning system, interior design
Hello Mr. Maxudi, First of all, thank you for choosing our hotel. We are truly sorry to hear that you experienced discomfort during your stay and that the air conditioning system was not working properly. We have taken note of your feedback regarding both the air conditioning issue and the bed comfort. Please know that your comments are very valuable to us, and we have already informed the relevant departments to ensure that necessary improvements are made to prevent similar issues in the future. We would love to have the opportunity to welcome you again and provide you with a much better experience. Thank you for your feedback, and we wish you a pleasant day. Kind regards,
Hello Mr. Maxudi, First of all, thank you for choosing our hotel. We are truly sorry to hear that you experienced discomfort during your stay and that the air conditioning system was not working properly. We have taken note of your feedba… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewStaff was very friendly and kind and room service was good and fast. Centrally located within walking distance distance to the basar etc. shops right in front including super market
Honestly, possibly worst “Hilton” I h e stayed in and doesn’t deserve the Hilton name. Found hotel and room run down and not worth the money. Breakfast was absolutely abysmal! Not even worth half the price they charge. Even an Ibis hotel has better breakfast and more choice than the Hilton here. Would not stay there again. Pool is tiny (more like a large whirlpool). My window wouldn’t close, toilet barely flushed… asked to have things fixed 3 times - it never happened.
Thank you for staying with us at Doubletree by Hilton Izmir Alsancak. We understand how important it is to provide our guests with a comfortable stay experience and apologize for not meeting this expectation. As a valued Hilton Honors member, we appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back. We would like to contact with you about your stay and learn the situation well, then we can try to make us better. fo@izmiralsancakdoubletreebyhilton.com
Thank you for staying with us at Doubletree by Hilton Izmir Alsancak. We understand how important it is to provide our guests with a comfortable stay experience and apologize for not meeting this expectation. As a valued Hilton Honors membe… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewComfortable bed.
The property had a terrible smell and there was overuse of air freshener which didn’t mask the smell
Hello Dear Louise, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the discomfort you experienced during your stay. The unpleasant odor in the room, along with the excessive use of air freshener, does not reflect the standards we aim to uphold. Please know that your comments have been taken seriously, and we will be addressing this with our team to ensure it does not happen again. We would sincerely appreciate the opportunity to welcome you back in the future and provide you with a much more pleasant and comfortable experience. Kind regards,
Hello Dear Louise, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the discomfort you experienced during your stay. The unpleasant odor in the room, along with the excessive use of air freshener, does … Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewEverything but breakfast needs to improve with more dishes
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewExcellent breakfast, good quality and variety.
Slow wifi connection at some points, small lobby at the reception, no netflix at the room TV.
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 October 2024 · Stayed in August 2024
Verified reviewLet's be honest, for what you pay, you should expect more from the facilities. Breakfast was good, enough options. Staff was friendly all the time. Restaurant is good.
Very overrated: Facilities are old, and you can sometimes feel that smell, maybe from the carpets. Price is too high for what you get. The swimming pool is very small, and there is not even a sun umbrella outside when it is 40°C. The gym is very, very limited. The worst was that I forgot some clothes in the room and after calling them, on the same day of my check out, they told me that there was nothing there. I contacted the customer service and after almost 2 months, still waiting for an answer.
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 5 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewGreat location. Easy to get to eating places.
Our room smelled heavy smoking Small refrigerator didn’t work Air condition was ok. In the morning, about 7:30am, we woke up with loud noises if doors being closed, banging and furniture move. Went out and saw cleaning lady is just opening the doors and banging things around. I said, could you please be quiet, she said sorry no English. 🤷🏿♂️ For the money we paid, little too much to put up with.
Reviewed: 17 June 2024 · Stayed in March 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewExcellent amenities, great buffet breakfast, all staff were lovely with exceptional customer service. Highly recommend this property 10/10! :)
N/a
Reviewed: 9 May 2024 · Stayed in May 2024
Verified reviewThe staff is great.
Everything was good
Reviewed: 3 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in March 2024
Verified reviewCentral location
I would have liked to be able to get a coffee and light refreshments in the lobby area.