Very very good

Very very nice place And food and facilities

Stayed in August 2025

There isn’t a thing I didn’t dislike besides a treatment from one of the people in the front desk but the rest are wonderful especially people from guest relations they were amazing

Loved the place very clean and organized

Stayed in August 2025

Some staff takling behind your back in Turkish language they think that we don’t understand, in fact since 2014 we visited the lovely country and we learned much, they should not comments on the customers 🙃.

Everything is this hotel is perfect. Specially the stuff who are working in the hotel open buffet restaurant, they are very helpful, very kind, receiving people with a smile.

Stayed in July 2025

Communication was a concern due to less English speaking

The hotel and staff are beautiful. Special thanks to the receptionist Mr. Arif.

Stayed in July 2025

The dinner time from 7 to 9pm and i wish if it was till 11pm instead. The sound of the music in the kids club was too high and it scared my son!

Almost everything was perfect

Stayed in July 2025

The location ,the facilities

Stayed in July 2025

The resort is expensive for the quality, at $304 (1150 riyals). • It's very crowded, so you don't get to enjoy the buffet or the facilities. • Dinner only lasts two hours, so you'll find a large crowd in the restaurant and no place to sit. • You're only allowed one drink in the restaurant. • The air conditioning is hot. • The bowling alley is out of service. • Many rooms don't have a good view, unfortunately.

We had a problem with the room temperature and the air conditioning wasn't cooling, so I wanted to cancel my reservation. Ms. Nabila (Relationship Officer) offered us many rooms, but unfortunately the air conditioning system in the resort is bad. She tried for more than 3 hours to find us a satisfactory room. She gave us a 10% discount on massages, offered us a free bowling alley, and offered us a cold drink and a late checkout to make up for the lost time. All of this was in an attempt to satisfy the guest and make their stay comfortable. Honestly, she deserves a higher position than this for her wisdom and professional approach in absorbing the guest's anger.

Stayed in July 2025

Food was good except for the tea time was so close to the dinner time.

Location and cleanliness was excellent

Stayed in June 2025

Atmosphere, staff so friendly and helpful, the food was amazing and I enjoyed it.

Stayed in June 2025

NO SEPARATE CLOSET FOR CLOTHES BATHROOM MUST HAVE SEPARATE DOOR SMIL CIGARETTES EVERY WERE

STAFF BREAKFAST LOCATION FITNESS CENTER SPA ROOM SIZE

Stayed in April 2025

The hotel is located on the hill side with very nice courtyard and pool. Staff are friendly. Rooms are cleaned and well maintained. Just too few area to hang clothes and towels. We enjoy the breakfast and dinner, and it provides free tea time too. Overall food is good, the variety for meat and carbohydrates options can be enhanced. We ate few kofte which are not fully cooked. Desserts are good and better than expected. As the outdoor slide pool not open yet, we went to indoor swimming pool which is enough for my daughter to have fun. We went on weekdays so most of the facilities are empty. Women hamman is nice but the toilets are far. There is a little trail walk in the forest opposite to the hotel. Overall the hotel is good, and we are happy to recommend it.

Stayed in April 2025

Nice stay quite area good for relax Everything is good specially Nabeela who helped me a lot

Stayed in March 2025

None

Location is perfect, kindly staff, Nabila is so helpful and well informed us during our accommodation

Stayed in March 2025

The staff was really helpful and warm to us. They fixed everything we needed. Also helped to shift our check out time for later. Thanks to all, specially Ms Nabila

Stayed in February 2025

Nothing major, in some occasions waiters tried to pick up the dishes before asking to us.

Everything, fabulous service all around. Hotel was very clean, foods were always great, spa facilities were top quality. They were so kind to give us extra offers due to our honeymoon. Ms. Nabila was very helpful and generous to offer late exit.

Stayed in February 2025

Took my car as a vale but they bring all cars very dirty Why you put the cars out while you have got otopark!! Our clean cars was really worse

Location was verygood and rooms was good.. food so nice and delicious..

Stayed in February 2025

Nothing

This place is amazing , rooms is very nice everything is amazing there I really loved it

Stayed in January 2025

I had an amazing stay at Elite World Grand Sapanca, as this is my second visit to this wonderful property, it’s still stunning and the level of service is amazing! Special thanks to Nabila from Guest Relations and Ali and Yoren from the Front Office Team for making my experience truly exceptional. Your warm hospitality and attention to detail made me feel so welcome. The spa experience was incredible, and I left feeling rejuvenated and refreshed. I am deeply grateful for the wonderful service and memorable stay. I highly recommend this hotel for an unforgettable and luxurious experience. Can't wait to come back!

Stayed in December 2024

Crowd

location , view , sighseen around , the nearby forest

Stayed in November 2024

Very nice place

Stayed in September 2024

Nothing to remember

Amazing location, friendly staff and wonderful stay

Stayed in November 2024

We need to have some activity at night the area is so quite

Every thing was great

Stayed in October 2024

one night the had music concert late at night and we couldn't sleep

Great resort with great views and activities for children

Stayed in September 2024

A little far away from the center of city

The facility

Stayed in October 2024