Reviews of Enso Inn

Nothing

The hotel room was disgusting it was infested with ants and the electric was cut off so many time in one day and the next morning there was no electric or water and I couldn’t have a shower or flush the toilet.

Lovely pool area in beautiful place .Very friendly staff and the owners, who spoke fluent English were extremely friendly and helpful.

Nice pool and it’s relatively in the nature, there is nice views on mountains as well, and the lavender is the best

Very small room with bad smell in the property, it’s no comfort for a getaway spot as doesn’t have good restaurant, bed was small and bathroom is so simple as well, it’s more of motel than a hotel, as there is absolutely no room service except housekeeping

Very kind and helpful staff

Breakfast is not buffet but served as per the choice of the chef

Wonderful

Location

The pool is amazing and clean. The breakfast is delicious and a lot to choose from. The balcony was big and nice to sit there. Free parking

Our room was pretty small, with our two big backpacks and two little ones. I think they have bigger ones.

I liked the pool and the restaurant staff.

There was no Wi-Fi, we complained and got moved our room and still there was no Wi-Fi when we moved. Toilet was leaking so when you flushed it, anything from the toilet would spill out to the whole bathroom. Room service didn’t come to clean so we didn’t have toilet paper, clean towels, toiletries. This was brought up to the reception many times and nothing was done about it. Me and my husband had to ask the cleaning staff ourselves to clean and then it was done one day during our 7 day stay. Reception was unhelpful whenever asked for anything. Hotel staff did not do anything to help or improve on any of the issues pointed out.

The hotel is located in the tranquil part of the village. I really enjoyed with this silence especially in the night. Swimming pool and the sitting area around the pool are quite nice. But the best part of the facility is the restaurant serving delicious food which is surrounded by an another pool. Staff in the restaurant is friendly and service is fast. In general I like the facility.

I booked two rooms; one with double bed and another one with two single beds. However, when we arrived, we realized that both rooms had one double bed each. We asked to change one of the room with two single beds but it eas not available although the option has been provided me while I was booking. The staff in reception was not experienced, the manager I talked over the phone promised me to solve the problem. Although the solution offered was not ideal (they put a portable bed in one of the room), we accepted since we were tired and it was quite late to find another place. I asked several times to meet the manager in person but he preferred to communicate via phone. I believe that we were just worthless customer for them staying in an economic room with discount (I got a discount due to being a genious member of booking.com) In fact, my intention to meet the manager in person was to thank them for their effort to solve the problem even if it was not an ideal solution but also to advice them to check the information in booking.com about their hotel and review the notification system between booking.com and the hotel. If there were no option in booking.com for a double room with two single beds for the dates we stayed, this hotel wouldn’t have been even an option for us. Customer relationship is one of the most essential part of managing such places, I hope they will improve themselves on that. Rooms: I don’t know how the condition of other rooms or bungalows are but economic rooms need a good maintenance, especially in the bathrooms.

Nice pool

Expensive restaurant, very limited options for vegetarian food