Reviews of Faros Hotel Old City - Special Category 4 stars
Divanyolu Cad. No:68 Sultanahmet / Fatih / ISTANBUL, Fatih, 34110 Istanbul, Turkey
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Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewomar on the counter and the girl who manages the kitchen and restaurant were excellent host. loved it.
staying for only 3 days.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOur stay in Istanbul was wonderful. The staff were incredibly kind, cheerful, and always willing to assist—especially Murat, who was a tremendous help. A huge thank you to him!
I'm only knocking off one point for the breakfast, as the fruit selection was limited to just melon and watermelon each day.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Dear Daniel Aurelian, Thank you for your feedback. We are pleased to know that you enjoyed our central location. We look forward to welcoming you again on your next visit to Istanbul. Kind regards, Guest Service Team
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewMurat and Gunas at reception very helpful and kind. Great location close to everything. Clean hotel. Excellent hotel.
Nothing.
Dear Timothy, Thank you very much for your wonderful feedback. We are truly happy to know that you enjoyed our location, cleanliness, and service. Murat and Güneş will be especially pleased to hear your kind words about their helpfulness and hospitality. It was our pleasure to host you, and we look forward to welcoming you back for another excellent stay. Kind regards, Guest Service Team
Dear Timothy, Thank you very much for your wonderful feedback. We are truly happy to know that you enjoyed our location, cleanliness, and service. Murat and Güneş will be especially pleased to hear your kind words about their helpfulness a… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClose to every where and trams right out front.
Dear Gulen, Thank you for your kind feedback. We are delighted that you enjoyed our central location and the convenience of the tram right in front of the hotel. We look forward to welcoming you again soon. Kind regards, Guest Service Team
Dear Gulen, Thank you for your kind feedback. We are delighted that you enjoyed our central location and the convenience of the tram right in front of the hotel. We look forward to welcoming you again soon. Kind regards, Guest Service Tea… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect. Right on the old city 5 min walking distance from Agia Sofia. The breakfast was excellent and always fresh but everyday the same. The room very clean and spacious. People from the reception always there to help you. I recommend it to everybody. The best choice we made
Can't find anything
Dear Κώστας Πλακιάς, Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to know that you enjoyed our prime location, just a few minutes from Hagia Sophia and the heart of the Old City. It is also a pleasure to hear that you appreciated the cleanliness and spaciousness of your room, as well as the attentiveness of our reception team. We are equally happy that you found the breakfast to be fresh and enjoyable. Your kind recommendation means a lot to us, and we are honored that you consider us the best choice for your stay. We look forward to welcoming you again and making your next visit just as memorable. Warm regards, Guest Service Team
Dear Κώστας Πλακιάς, Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to know that you enjoyed our prime location, just a few minutes from Hagia Sophia and the heart of the Old City. … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewOur second visit and was top again! Been on room 501 and you have whole balcony for yourself and nice view on evening!
It’s will be perfect if they do some decorating on the balcony and probably that room will be their best room !
Dear Mehmed, Thank you for choosing us again and for sharing your kind words. We are delighted to hear that you enjoyed your stay in room 501 and appreciated the private balcony with its evening view. Your suggestion regarding the balcony decoration is truly valuable, and we will certainly take it into consideration to make the experience even better. We look forward to welcoming you back for another enjoyable stay. Best regards, Guest Service Team
Dear Mehmed, Thank you for choosing us again and for sharing your kind words. We are delighted to hear that you enjoyed your stay in room 501 and appreciated the private balcony with its evening view. Your suggestion regarding the balcony … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe room was much bigger than expected, and the bathroom was also large. The aircon was effective and quiet and could therefore be left on over night. Location was excellent just a few mins walk from the main tourism attractions. Breakfast was very good
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Dear Patricia, Thank you for taking the time to share your detailed and positive feedback. We are delighted to hear that you found the room and bathroom spacious and comfortable, and that the air conditioning made your stay even more enjoyable. It is wonderful to know that our location, just a few minutes’ walk from the main attractions, added convenience to your visit. We are also very pleased that you enjoyed both our breakfast and evening meals, as we take pride in offering a variety of options to ensure a pleasant dining experience. Your kind words about our staff are greatly appreciated, and we will be sure to share your compliments with the entire team. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Guest Service Team
Dear Patricia, Thank you for taking the time to share your detailed and positive feedback. We are delighted to hear that you found the room and bathroom spacious and comfortable, and that the air conditioning made your stay even more enjoy… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat service. Front desk very helpful and gave wonderful recommendations. Breakfast was also good.
Dear Julie, Thank you for sharing your kind words with us. We are delighted to hear that you enjoyed our service and that our front desk team could assist you with helpful recommendations during your stay. Your comfort and satisfaction are always our top priorities. We are also very pleased that you appreciated our breakfast. It is always encouraging to know that our efforts contribute to a positive experience. We look forward to welcoming you back in the future for another enjoyable stay. Warm regards, Guest Service Team
Dear Julie, Thank you for sharing your kind words with us. We are delighted to hear that you enjoyed our service and that our front desk team could assist you with helpful recommendations during your stay. Your comfort and satisfaction are… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review- very nice and gentle staff. - service oriented staff, specially at the front desk / reception. - we were given specific & practical suggestions regarding transportation around, different outdoor activities, car-rental, etc. - delicious breakfast and meals
The elevator: you barely feel it moving, need some advisement, maybe 🤔
Dear Mustafa, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed our central location, the friendliness and helpfulness of our staff, as well as the breakfast and dining experience. It makes us proud to know that our reception team was able to provide you with practical recommendations for transportation, activities, and car rental, helping to make your stay in Istanbul smoother and more enjoyable. We also appreciate your comment regarding the elevator. Guest observations such as yours are very important to us, as they allow us to continually improve both our facilities and services. Please rest assured that your feedback has been noted and will be carefully considered. We hope to have the pleasure of welcoming you back again soon, for another comfortable and memorable stay. Best regards, Guest Service Team
Dear Mustafa, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed our central location, the friendliness and helpfulness of our staff, as well as the breakfast and dining experi… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel exceeded my expectations! Everything was very clean and well-organized. Although I had booked a different room, they kindly upgraded me to a much nicer one, which was a wonderful surprise. The breakfast was excellent, the service was outstanding, and the staff were always polite and professional. I especially want to thank Mr. Murat and Mr. Ilhan for their great hospitality. There were also two young gentlemen working in the restaurant whose names I don’t know, but they were extremely polite and attentive. I also used the hotel’s transfer service, which was very convenient and reliable – the car was ready exactly on time and took me comfortably to the airport.
Honestly, there was nothing that I didn’t like about this hotel. From the moment I arrived until the moment I left, everything was handled with great care and professionalism. The cleanliness, the organization, the friendly attitude of the staff, and the quality of service all made it a perfect experience. I cannot think of a single negative point, as everything was truly above my expectations.
Dear Gulaliyeva, We are truly delighted to read your wonderful feedback and to know that your stay with us exceeded your expectations. It brings us great joy to hear that you appreciated the cleanliness, organization, and comfort of our hotel, as well as the warm hospitality of our team. We will be sure to share your kind words with Mr. Murat, Mr. Ilhan, and the restaurant staff, who will be very happy to know their efforts made your experience even more memorable. We are also pleased that you enjoyed the breakfast, transfer service, and the upgraded room, all of which are designed to make our guests feel comfortable and valued throughout their stay. Knowing that everything—from your arrival to your departure—was handled to your satisfaction is the highest reward for our entire team. We look forward to welcoming you back on your next visit to Istanbul, where it will be our pleasure to provide you with another perfect experience. Best regards, Guest Service Team
Dear Gulaliyeva, We are truly delighted to read your wonderful feedback and to know that your stay with us exceeded your expectations. It brings us great joy to hear that you appreciated the cleanliness, organization, and comfort of our hot… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff was absolutely amazing! We really enjoyed our stay. Definitely gonna come back.
Dear Martin, Thank you so much for your wonderful feedback! We’re delighted to hear that our team made your stay so enjoyable and memorable. It would be our pleasure to welcome you back again for another fantastic experience in the near future. Best regards, Guest Service Team
Dear Martin, Thank you so much for your wonderful feedback! We’re delighted to hear that our team made your stay so enjoyable and memorable. It would be our pleasure to welcome you back again for another fantastic experience in the near f… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location cannot be better and the staff is really attenttive and nice
The installatipns are a bit old. I thought it was bit more modern but it eould require a renovation. Although it was very very clean and location unbeatable as well as price
Dear Jordi, Thank you for sharing your experience with us. We’re happy to know you enjoyed our unbeatable location, the cleanliness of the property, and the attentive service from our team. We appreciate your comments regarding the style of our facilities. While some parts of the hotel reflect a more classic design, we take pride in maintaining them to the highest cleanliness standards and are always looking into renovation opportunities to enhance our guests’ comfort. We hope to welcome you back again for another pleasant stay in the heart of Istanbul. Best regards, Guest Service Team
Dear Jordi, Thank you for sharing your experience with us. We’re happy to know you enjoyed our unbeatable location, the cleanliness of the property, and the attentive service from our team. We appreciate your comments regarding the style … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified review1)Breakfast was very good with good coffee, also a good place for lunch/dinner with discount for guests 2)very helpful and friendly personnel 3) proximity to the main old city places
it's not really a hotel fault but windows are looking at the busy street with trains operating from 6 am till late. All other noise is coming through the windows as well. The building against the hotel is ugly as well (construction).
Dear Dmitrii, Thank you very much for your kind and detailed feedback. We’re happy to hear that you enjoyed our breakfast, the restaurant, and the service of our team. Our location, just a few steps away from the main attractions of the Old City, is one of the things many of our guests appreciate. As for the street noise, you are right — being in the heart of the city has its challenges, especially with the tram line nearby and some surrounding buildings still under construction. We truly understand this may affect the comfort of some of our guests and will continue doing our best to improve sound insulation in our rooms. We’d be delighted to welcome you back again in the future! Guest Service Team
Dear Dmitrii, Thank you very much for your kind and detailed feedback. We’re happy to hear that you enjoyed our breakfast, the restaurant, and the service of our team. Our location, just a few steps away from the main attractions of the O… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewStaff extremely helpful and warm and friendly Breakfast Food was tasty but basic
No fresh fruit juice available for breakfast
Dear Nuzhat, Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly pleased to hear that you found our team to be warm, friendly, and extremely helpful. Providing a welcoming atmosphere and attentive service is one of our top priorities, and it is always rewarding to know that our efforts were appreciated. We’re also glad that you enjoyed the taste of our breakfast offerings. At the same time, we value your constructive comment regarding the absence of fresh fruit juice at breakfast. Your suggestion is well noted and will certainly be shared with our food and beverage team as we continuously strive to enhance our guest experience. We sincerely appreciate your input and hope to have the opportunity to welcome you again in the future. Warm regards, Guest Service Team
Dear Nuzhat, Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly pleased to hear that you found our team to be warm, friendly, and extremely helpful. Providing a welcoming atmosph… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified review