Reviews of TUI BLUE Palm Garden 4 stars
Kızılağaç Turizm Merkezi, 07600 Kizilagac, Turkey
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewSpacious and very green campus with low-rise buildings. Professional management, very kind staff, good food. I usually don’t write reviews unless the place is special — and this one truly is. We will definitely come back
Merhaba Yusuf Bey, Thank you so much for your wonderful review and perfect scores across the board. It means a lot to us that you took the time to share your experience—especially knowing that you usually only write reviews for places that feel special. We're honored to have made that kind of impression. We’re so glad you enjoyed the spacious and green layout of our gardens, as well as the food and the hospitality of our team. Your kind words about our staff and management are incredibly motivating. We can’t wait to welcome you back in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more memorable. Warm regards Mehmet Cubukcuoglu General Manager
Merhaba Yusuf Bey, Thank you so much for your wonderful review and perfect scores across the board. It means a lot to us that you took the time to share your experience—especially knowing that you usually only write reviews for places tha… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewfood & service quality
the main pool is large but inadequate for the number of guests
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewthe food was excellent, and the entire restaurant team was amazing, always smiling and welcoming. The shows were great and even our kids loved them. We liked the hotel itself very much; the room was a bit small but convenient and modern. The pool was great, though a bit warm. The animation team, especially for activities, was excellent, we could feel the hotel’s energy and hard work. All sports activities were fantastic, with water polo and beach volleyball being my favorites. There are details in this hotel I haven’t seen in other 5-star hotels, even other TUI Blue properties, which make a real difference. For this reason, I still strongly recommend this hotel despite the issues I faced. Excellent stay overall, and I hope to be back. Special thanks to Furkan Bey who was very nice and helpful during our stay,
We stayed 6 days in this hotel and, overall, our experience was very good, but our last day was spoiled by an unpleasant incident with the buggy driver, “Ayhan.” On departure day, under 45°C heat, I called reception to request a buggy from Building 27 (the farthest from reception) to the parking. Since we were 5 people, I suggested he make two trips, which he reluctantly accepted. The first trip with my kids went fine, and I asked him to return for my wife and her sister. We waited over 15 minutes, only to see he had taken another family instead. This delay made us late for the airport. When he finally drove them, he reportedly drove too fast and nearly hit other guests. Upon arrival, after my wife thanked him in Turkish, he shouted “THANK YOU!” at my sister-in-law in an aggressive tone, claiming they hadn’t thanked him very unprofessional. On arrival day, Mrs. Ayla also sent us to our room without offering a buggy, despite the long distance and extreme heat with two young children. For a 5-star TUI Blue hotel, such behavior is unacceptable and needs immediate attention.
Dear Cherif, Thank you very much for taking the time to share such a detailed review of your stay with us. We're really pleased to hear that, overall, you had an excellent experience and that so many aspects of the hotel—from the food and entertainment to the sports activities and the hospitality of our team—met or even exceeded your expectations. Your kind words, especially about our animation team and Furkan Bey, mean a lot and will be shared with the entire staff. That said, we are genuinely sorry to hear about the negative experience you encountered on your departure day. What you described regarding the buggy service and the behavior of the driver is certainly not in line with our standards of professionalism and guest care. Please accept our sincerest apologies for the stress and discomfort this caused, particularly in the extreme heat and during a time-sensitive departure. We also regret the missed opportunity to assist you properly on arrival day. We want you to know that your feedback has been taken very seriously. Internal follow-ups have already been initiated with the departments involved, and appropriate actions will be taken to ensure such incidents are not repeated in the future. We've talked about the details on the phone. We deeply appreciate your honesty and the fact that, despite these issues, you still recommend our hotel and are considering returning. We would be truly grateful for another opportunity to welcome you and provide you with the flawless experience you—and every guest—deserve from start to finish. Warm regards Mehmet Cubukcuoglu General Manager
Dear Cherif, Thank you very much for taking the time to share such a detailed review of your stay with us. We're really pleased to hear that, overall, you had an excellent experience and that so many aspects of the hotel—from the food … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything was fantastic - comfortable rooms, friendly and helpful staff members, yummy food, fun entertainment, loads of things to do, great fun for kids and adults. We've had excellent holidays!
I honestly cannot find anything I didn't like
Dear Iza, Thank you so much for your wonderful feedback and the perfect scores across all categories. We’re happy to hear that you had such a fantastic holiday with us and that everything—from the comfort of the rooms to the entertainment and food—met your expectations. It’s always especially rewarding to know that both kids and adults had a great time. Your kind words about our staff mean a lot, and we’ll be sure to pass them on to the entire team. Knowing that you “would love to come back” is the best compliment we could receive. We truly look forward to welcoming you again in the future for another unforgettable stay. Kind regards Mehmet Cubukcuoglu General Manager
Dear Iza, Thank you so much for your wonderful feedback and the perfect scores across all categories. We’re happy to hear that you had such a fantastic holiday with us and that everything—from the comfort of the rooms to the entertainment… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEverything
Nothing, maybe add football pitch so we can have a game of football
Thank you Haydar Bey
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGood food, clean room and friendly staffs.
Not much to do near the hotel
Thank you :)
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEverything was great, food, service, entertainment, cleanliness, rooms. thanks for a wonderful stay. we’ll definitely be back.
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Dear Bohdan, Thank you. We appreciate your positive review. You are always welcome Kind regards Mehmet Cubukcuoglu General Manager
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLandscape / garden ! Food was really amazing ! Everywhere was very clean ! Staff is really hearty and nice !!! Good quality tennis court ( the green one )
For us too many children , but we knew it before booking that it is more a family concept hotel , if you travel as an adult and you want peaceful and quiet holidays you will not find it there , for families with kids - perfect!
Dear Michał, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re happy to hear that you enjoyed our food, gardens, and the friendliness of our staff — your kind words mean a lot to the whole team. It’s great to know that the cleanliness and our tennis facilities met your expectations as well. You're absolutely right — we are a family-oriented hotel, and while that means lots of energy and fun for families, we understand it might not be the ideal atmosphere for those seeking a quiet, adults-only holiday. We’re glad to hear that you were aware of this before booking, and still chose to stay with us. Thank you again for your kind words and thoughtful feedback. We hope to welcome you back in the future — perhaps during a quieter season — and wish you all the best until then. Warm regards Mehmet Cubukcuoglu General Manager
Dear Michał, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re happy to hear that you enjoyed our food, gardens, and the friendliness of our staff — your kind words mean a lot to t… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewEverything was perfect
Thank you Maksim :)
Reviewed: 2 May 2025 · Stayed in April 2025
Verified review* swimming pool * garden * reception
This was our 3rd stay at this hotel. The other 2 times we were given a great room. The staff from the reception wanted to give a similar room and we offered to wait for the room to be cleaned, but the manager changed us in a smaller room. The room was located very close to the main paved way (close to the restaurant) and it was very noisy in the morning, we were woken up at 7:00 every morning by the children that were passing by. We understand this is a family hotel, but we did not have these problems in our previous stays. The sunbeds and towels were worn out (compared to our previous stays). The same thing we noticed at the restaurant with the bowls in which was the food.
Dear Mirel Bogdan, Thank you for being a returning guest and for sharing your honest feedback with us. We are glad to hear you found good value in your stay and appreciated our swimming pool, garden, and reception service. However, we sincerely apologize that this time your room did not meet the expectations set by your previous visits. We understand how important a quiet and comfortable room is, and we regret the inconvenience caused by the noise and the room location near the main path. Your comments about the condition of sunbeds, towels, and restaurant bowls are also taken very seriously, and we have shared them with the relevant departments to ensure improvements are made promptly. We truly appreciate your loyalty and hope to have the opportunity to provide you with the exceptional experience you enjoyed in the past on your next visit. You can write me directly before your next arrival that I arrange the best location for you :) ( mehmet.cubukcuoglu@tui-blue.com) Warm regards Mehmet Cubukcuoglu General Manager
Dear Mirel Bogdan, Thank you for being a returning guest and for sharing your honest feedback with us. We are glad to hear you found good value in your stay and appreciated our swimming pool, garden, and reception service. However, we sin… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewFood is excellent. Surpassed my expectations. Staff were very helpful and friendly. Classes were fun. Perfect for a family holiday.
You have to use the app to book everything, and app was a bit temperamental. Classes and kids club book up v quickly so you have to be organised.
Dear Joe, Thank you for your Hotel choice :) We're happy that you enjoyed our food, Staff and activities and we surpassed your expectation. We hope, we'll see you again Kindest regards Mehmet Cubukcuoglu General Manager
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewIncredible customer service, amazing food, great facilities, rooms are clean and spacious.
Nothing
Thank you Mr. Shustov :)
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewThe property was very nice, the rooms were clean and spacious. The food was great with a lot of options, lots of veggies and fresh fruit every day, and an amazing selection of pastries. The pool was nice, and the hotel had a direct connection to the beach which was great as the water in late October was still quite warm. Beach is pebbled, so some shoes are needed, but there was a pier you could use to avoid stepping on the stones, so very well thought!
I loved that there was a small buffet for the kids, and if I have to be picky, I would have appreciate it to have plastic cups available there for my small toddler. We could get them at the bar, which was not a problem, so is just a small detail to add.
Dear Yanett, Thank you for sharing such a detailed and lovely review of your stay with us. We’re delighted to hear that you enjoyed the spacious and clean rooms, the variety and quality of the food, and the thoughtful design of our beach and pier. It’s wonderful to know that your family appreciated the dedicated kids’ buffet and other family-friendly touches. We hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards Mehmet Cubukcuoglu General Manager
Dear Yanett, Thank you for sharing such a detailed and lovely review of your stay with us. We’re delighted to hear that you enjoyed the spacious and clean rooms, the variety and quality of the food, and the thoughtful design of our beach a… Show more
Reviewed: 10 September 2024 · Stayed in August 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 May 2024 · Stayed in May 2024
Verified reviewThe gardens are beautiful. Family room is a nice size and very clean
Not I f
Thank you Nicki. We are happy to see how happy you are :)
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewTui palm garden is a chill and clean hotel with big rooms and friendly stuff. We liked the garden, the pool, the sea. The cleaning is top notch, great staff, friendly folkes, pet friendly.
- the food variety was not that great if we are to compare it with our last visit - there are little activities to do around the hotel and very repetitive
Dear Mr. Popescu, Thank you for choosing TUI BLUE Palm Garden and for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our tranquil atmosphere, beautiful garden, refreshing pool, and the serene sea surroundings. Your kind words about our spacious rooms, cleanliness, and friendly staff mean a lot to us. We strive to provide exceptional service to all our guests, including our furry friends! We appreciate your constructive feedback regarding the food variety and activities. Rest assured, your comments will be shared with our team for review and improvement. We continuously work towards enhancing our offerings to ensure a memorable experience for our guests. Once again, thank you for your valuable feedback, and we hope to welcome you back to TUI BLUE Palm Garden in the near future for another relaxing stay. Warm regards Mehmet Cubukcuoglu General Manager
Dear Mr. Popescu, Thank you for choosing TUI BLUE Palm Garden and for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our tranquil atmosphere, beautiful garden, refreshing pool, and the serene se… Show more
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewLoved the low rise , the rooms were part of the garden , it was great to sit on the balcony and watch the birds in the trees. All the staff were amazing , the food was lovely . Nothing we did not like , previous good reviews were spot on
Nothing , all good
Dear Karen, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the serene atmosphere of our low-rise property and the lush surroundings of our garden rooms. It's wonderful to know that you appreciated the tranquility and natural beauty during your stay, especially while relaxing on your balcony. Our team takes great pride in providing exceptional service, and we're delighted to hear that they made your stay memorable. We'll be sure to pass along your kind words to our staff members. We're also pleased that you enjoyed the delicious food offerings during your time with us. Our culinary team works hard to deliver a variety of delightful options, and it's rewarding to know that their efforts were appreciated. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards Mehmet Cubukcuoglu General Manager
Dear Karen, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the serene atmosphere of our low-rise property and the lush surroundings of our garden rooms. It's wonderful to know that you apprec… Show more
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewSpacious room, good shower, good wardrobe storage, comfortable bed Bottled water and juice in fridge, good size balcony, very quiet, lots of activities to do Efficient staff, good meals and choice
Nothing
Dear Sue, Thank you very much for taking the time to share your feedback regarding your recent stay at TUI BLUE Palm Garden. We are thrilled to hear that you enjoyed your spacious room, comfortable bed, and the amenities provided, such as bottled water and juice in the fridge. It's wonderful to know that you found our staff to be efficient and that you were pleased with the variety and quality of meals offered during your stay. We strive to provide a wide range of activities for our guests to enjoy, and we're glad to hear that you found plenty to do during your time with us. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to TUI BLUE Palm Garden in the future for another enjoyable stay. Greetings to New Zealand and hope to see you again :) Mehmet Cubukcuoglu Hoteldirektor
Dear Sue, Thank you very much for taking the time to share your feedback regarding your recent stay at TUI BLUE Palm Garden. We are thrilled to hear that you enjoyed your spacious room, comfortable bed, and the amenities provided, such as … Show more
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewEveryone was so accommodating ! Our stay was absolutely perfect Totally exceeded what we expected . We will return !
Nothing
Dear Dana, Thank you so much for taking the time to share your wonderful feedback about your recent stay at TUI BLUE Palm Garden. We are delighted to hear that you had a fantastic experience and that our hotel exceeded your expectations. It's fantastic to know that you found our hotel to be of high quality, with impeccably clean facilities, excellent food, and a beautiful, well-maintained environment. Our team works hard to provide exceptional service, and we're thrilled that their efforts contributed to making your stay enjoyable. We are honored that you are considering returning to our hotel, and we look forward to welcoming you back for another perfect stay. Please do not hesitate to reach out if there is anything we can assist you with in the future. Warm regards Mehmet Cubukcuoglu General Manager
Dear Dana, Thank you so much for taking the time to share your wonderful feedback about your recent stay at TUI BLUE Palm Garden. We are delighted to hear that you had a fantastic experience and that our hotel exceeded your expectations. … Show more
Reviewed: 9 April 2024 · Stayed in April 2024
Verified review