Reviews of IZZ Getaway - Adults Only
Karacaağaç, Dalaman/Muğla, Turkey, 48770 Göcek, Turkey

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Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewNature, cleanliness, friendly staff, professional, amazing organic breakfast
Everything was good
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewAmazing property, a lot of great details. Clean and nicely designed. Great facilities, pool, massages, art classes etc. great restaurant, breakfast was fresh and delicious. We also tried dinner and it was great. Great to stay in the hotel, relax and enjoy the facilities
The location was far from anywhere The bed was too stiff
Reviewed: 3 September 2025 · Stayed in August 2025
Verified review- Beautiful design with great attention to detail - Peaceful forest location, perfect for recharging - Comfortable bed - Tasty food - Well-equipped gym - Inviting common areas - area in front of the room feels private - Attentive staff
No option for water refills. Charging 3 EUR for a small bottle feels unreasonable, especially for a 4-star hotel located in the middle of nowhere.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewamazing! the whole resort is a piece of art. very good breakfast, stuff very helpful, very clean. not crowded. definitelly will come back. also they recommanded us an amazing boat trip
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBeautiful resort, friendly staff & excellent value.
Limited access to nearby trips. Breakfast was repetitive, but enjoyable initially
Dear Alex, Thank you so much for taking the time to share your feedback and for rating our team, cleanliness, comfort, and facilities so highly. We’re delighted to know you enjoyed a relaxing and tranquil stay with us and that you found our resort beautiful and of excellent value. We also appreciate your comments regarding the breakfast variety and the limited access to nearby trips. Your feedback is very valuable, and we’ll certainly take it into consideration as we continue improving our guest experience. We truly enjoyed hosting you and hope to welcome you back to Izz Getaway in the future for another memorable stay. Warm regards, Izz Getaway Team
Dear Alex, Thank you so much for taking the time to share your feedback and for rating our team, cleanliness, comfort, and facilities so highly. We’re delighted to know you enjoyed a relaxing and tranquil stay with us and that you found ou… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewUnexpected place right out Gocek. The location is incredibile
There is still some work to do either with the cleaning of rooms or with the maintenance of the outdoor facilities
Dear Stefano, Thank you very much for your kind words and for rating our staff, cleanliness, location, facilities, and value so highly. We’re delighted that you enjoyed our tranquil setting just outside Göcek and that you found Izz Getaway to be a restful and special place. We also appreciate your constructive feedback regarding room cleaning and outdoor maintenance. Please be assured that we are continuously working on improvements, and your comments help us to further enhance the guest experience. It was a pleasure to host you, and we hope to welcome you back again soon for another memorable stay. Warm regards, Izz Getaway Team
Dear Stefano, Thank you very much for your kind words and for rating our staff, cleanliness, location, facilities, and value so highly. We’re delighted that you enjoyed our tranquil setting just outside Göcek and that you found Izz Getaway… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewMy partner & I were looking for a relaxing retreat and we found just that with Izz Getaway. The foods were delicious, the scenery was beautiful, and the staff were incredible. 10/10 stay
There wasn't anything we didn't like but if I may make a suggestion - a pamphlet with prices for hotel related services (food, activities, treatments) and a small map of the hotel grounds
Dear Mr. Kamal, Thank you so much for your wonderful review and for awarding us top scores across all categories. We’re delighted to hear that you and your partner found the relaxing retreat you were looking for and that you enjoyed our food, scenery, and the efforts of our team. We truly appreciate your thoughtful suggestion regarding a pamphlet with service prices and a map of the hotel grounds. This is very valuable feedback, and we will certainly take it into consideration as we continue enhancing the guest experience. It was a pleasure to host you both, and we look forward to welcoming you back to Izz Getaway for another perfect stay. Warm regards, Izz Getaway Team
Dear Mr. Kamal, Thank you so much for your wonderful review and for awarding us top scores across all categories. We’re delighted to hear that you and your partner found the relaxing retreat you were looking for and that you enjoyed our fo… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBeautiful room, nice pool with sun beds, good breakfast, well equipped gym.
No Netflix, not clean, expensive mini bar, definitely a retreat away from most things, you need a rental car if you want to explore.
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your room, our pool area, breakfast, and gym facilities. We also value your comments regarding cleanliness, in-room entertainment, minibar pricing, and accessibility. While our retreat is intentionally set in a peaceful, secluded location, we understand it can feel remote at times. For convenience, we are happy to arrange taxis or private transfers, and many of our guests also choose to rent a car to explore the area. Your feedback is very important to us as we continuously improve both our facilities and services. We truly appreciate your kind words about our staff and hope to welcome you again in the future for a more enjoyable experience. Warm regards, Izz Getaway Team
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your room, our pool area, breakfast, and gym facilities. We also value your comments regarding cleanliness, in-room entertainmen… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewOutstanding location, in beautiful forest. First class service, particularly Emrah who could not do enough to make us feel welcome and help us with the things we needed. Quiet and tranquil. Beautiful rooms, restaurant, pools and grounds. Really an amazing find in this part of the world.
Beds are very hard
Dear Ms. Raffaella, Thank you very much for your wonderful review and for rating us so highly across all categories. We’re delighted that you enjoyed the peaceful atmosphere, our beautiful setting, and the service provided by our team. It is especially rewarding to hear your kind words about Mr. Emrah — he and the rest of our staff were truly happy to make your stay special. We also appreciate your comment regarding the bed comfort. Your feedback is valuable and will certainly be taken into account as we continue to refine the guest experience. It was a pleasure to host you, and we look forward to welcoming you back to Izz Getaway for another tranquil and memorable stay. Warm regards, Izz Getaway Team
Dear Ms. Raffaella, Thank you very much for your wonderful review and for rating us so highly across all categories. We’re delighted that you enjoyed the peaceful atmosphere, our beautiful setting, and the service provided by our team. It … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe place looks amazing and it has a peaceful feeling & atmosphere, most of the guests are very mindful also and speaking quietly which creates a retreat feeling, you feel connected with the beauty of the place. The restaurant has some delicious meals. The pool area lovely too. The rooms are quite big with a big terrace. The staff very helpful.
The bed & the pillows were not comfortable at all. There are some other little details.
Dear Cosmina, Thank you for sharing your feedback and for your high scores across most categories. We’re delighted that you enjoyed the peaceful atmosphere, the beautiful surroundings, the pool area, and our restaurant offerings. It’s also wonderful to hear that our team was helpful throughout your stay. We appreciate your constructive comments regarding the bed, pillows, and other details. Your feedback is very valuable, and we will take it into account as we continue to improve the comfort and overall experience for our guests. We hope to welcome you back to Izz Getaway for another relaxing and memorable stay. Warm regards, Izz Getaway Team
Dear Cosmina, Thank you for sharing your feedback and for your high scores across most categories. We’re delighted that you enjoyed the peaceful atmosphere, the beautiful surroundings, the pool area, and our restaurant offerings. It’s also… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIts beautiful and peaceful place, we have very good rest in the forest! Manager Emrah and Natalia is best,a lot of respect ❤️
Internet😭
Dear Mr. Evgeniy, Thank you so much for your wonderful review and top scores across all categories. We’re delighted to hear that you enjoyed the peaceful forest setting and had a restful stay. It’s especially heartwarming to hear your kind words about Mr. Emrah and Mrs. Natalia — we will be sure to share your compliments with them. We also appreciate your note about the internet, and we are continuously working on improving connectivity for our guests. We look forward to welcoming you back to Izz Getaway for another relaxing stay in the forest. Warm regards, Izz Getaway Team
Dear Mr. Evgeniy, Thank you so much for your wonderful review and top scores across all categories. We’re delighted to hear that you enjoyed the peaceful forest setting and had a restful stay. It’s especially heartwarming to hear your kin… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe had a lovely time at this hotel. The resort is beautiful. Private villas are exceptional and having a private pool was a big bonus. I am not sure if I would like to go to a hotel with shared pool now, this has set the bar at very high standard. Private villas are about 4-5 minutes walk from the main resort. Restaurant is in the resort and you have to ho there in the morning. They have a buggy which we used a couple of times to come back from breakfast due to hot weather. Breakfast was simple but fresh and delicious. Everything had a high standard like homemade food. Staff is very helpful and friendly. Specially Amre at reception and Armelia at the restaurant at breakfast. They made our stay very pleasant. They deserve a big round of applause for their exceptional service. We also had a massage done at the hotel too which was really good and the masseuse was really professional and good at her job. The resort is so quiet and peaceful place. It actually is a getaway place. You need a car to travel to places from there as taxi can take a bit long to come. You can ask at the reception and they will call a taxi for you.
The only thing missing in a private villa was a washing machine.
Dear Ms. Sahar, Thank you so much for your wonderful review and for awarding us top scores across all categories. We’re thrilled that you enjoyed your stay in our private villas, the peaceful resort setting, and the quality of our breakfast, restaurant, and spa services. It’s especially rewarding to hear your kind words about Mr. Emrah and Miss. Almila— we will be sure to share your compliments with them. Your feedback regarding the private villa amenities, such as the washing machine, is appreciated and will be taken into consideration as we continue to improve our guest experience. We look forward to welcoming you back to Izz Getaway for another exceptional and relaxing getaway in the future. Warm regards, Izz Getaway Team
Dear Ms. Sahar, Thank you so much for your wonderful review and for awarding us top scores across all categories. We’re thrilled that you enjoyed your stay in our private villas, the peaceful resort setting, and the quality of our breakfas… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe property itself is designed beautifully. Lovely decor and on the face of it it looks very high end
Unfortunately behind the facade the property lacks the finer (and sometimes more basic) points that are required for a stay of this kind. The staff although all friendly seem to have no training in customer experience (apart from one lady who I saw on my last day) and barely speak any English. My room had no hot water my entire stay, and even though I informed them 3 times and a technician apparently visited my room, nothing changed. The gym was extremely well equipped which was a nice surprise but was not cleaned or tidied up once in my whole visit. The spa was not running until later in the day and the electricity for the whole property often cut out, including the WiFi and a/c! I couldn’t connect to the WiFi upon my arrival and had to wait until the morning. The room is well equipped but you are rationed to 2 coffee pods and a few teabags each day with no milk, sugar or teaspoons available. There was a floor tile broken in my bathroom and although I didn’t mention it because it didn’t bother me, I felt it was a hazard which should be rectified. The restaurant food on the menu was very good, but overpriced and the breakfast lacked any hot options apart from 2 choices of eggs (fried or scrambled) you couldn’t order poached or any other breakfast item. I ordered a taxi through reception and was given no price etc (my fault for not asking) and was subsequently ‘ripped off’ (probably because in a tourist), I did message the girl who booked it to ask if the price they were charging was correct, and she said yes because of the season & they add extra otherwise they don’t come to the property! After speaking to several people and a taxi owner I was told I was overcharged! This made me feel like the staff were either completely clueless or totally dishonest (not great either way) The property has a lot of potential but don’t be fooled by the smoke and mirrors.
Dear Ms. Emma, Thank you for taking the time to provide such detailed feedback. We truly appreciate your honesty, as it helps us identify areas where we can improve. We are glad you appreciated the design, décor, and overall facilities of our property. At the same time, we sincerely apologize for the issues you experienced during your stay, including the hot water problem, gym cleanliness, spa availability, electricity interruptions, room amenities, breakfast options, and the taxi service misunderstanding. Your comments regarding staff training and communication are also taken very seriously, and we will be implementing additional training to ensure that all our team members provide the level of service our guests deserve. We are committed to addressing all maintenance and operational issues you highlighted, including the broken bathroom tile, minibar provisions, and overall guest support. Your feedback will directly inform our ongoing improvements so that future guests can enjoy a seamless and relaxing experience. We hope you might consider giving Izz Getaway another opportunity in the future, as we would welcome the chance to provide you with the high-standard experience you expected and that we aim to deliver. Warm regards, Izz Getaway Team
Dear Ms. Emma, Thank you for taking the time to provide such detailed feedback. We truly appreciate your honesty, as it helps us identify areas where we can improve. We are glad you appreciated the design, décor, and overall facilities of… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything was great, amazing value for money.
n/a
Dear Mr. James, Thank you so much for your wonderful review and top scores across all categories. We’re delighted to hear that you loved your stay and found excellent value in your experience with us. We look forward to welcoming you back to Izz Getaway for another memorable visit! Warm regards, Izz Getaway Team
Dear Mr. James, Thank you so much for your wonderful review and top scores across all categories. We’re delighted to hear that you loved your stay and found excellent value in your experience with us. We look forward to welcoming you back… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewWhat a place! The most stunning hotel, with a beautiful, well equipped room and a wonderful welcome. The pool area and restaurant are beautiful, comfortable beds, excellent bathroom and a lovely terrace. We had a wonderful stay, and will definitely be back!
Nothing!
Dear Ms. Anna, Thank you so much for your amazing review and for awarding us top scores across all categories. We’re thrilled that you enjoyed your room, the pool area, restaurant, and terrace, and that our team was able to make you feel so welcome. It’s wonderful to hear that you had a fabulous stay and that you plan to return — we can’t wait to welcome you back to Izz Getaway for another unforgettable experience! Warm regards, Izz Getaway Team
Dear Ms. Anna, Thank you so much for your amazing review and for awarding us top scores across all categories. We’re thrilled that you enjoyed your room, the pool area, restaurant, and terrace, and that our team was able to make you feel s… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewProperty is very charming nicely settled in the nature. The infinity pool is great.
The prices in the restaurant and bar is a bit too high.
Dear Ms. Petra, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed the charm of our property and its natural surroundings, as well as our infinity pool — it’s truly one of the favorite spots among our guests. We also appreciate your note regarding our restaurant and bar prices. We strive to offer high-quality ingredients and service, but we fully understand your perspective and will take your comments into consideration as we continue reviewing our pricing and guest experience. It was a pleasure having you with us, and we hope to welcome you back to Izz Getaway again soon. Warm regards, Izz Getaway Team
Dear Ms. Petra, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed the charm of our property and its natural surroundings, as well as our infinity pool — it’s truly one of the favorite… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewRooms: Very spacious, and comfortable. Ours has a small outside seating area to the front, which was also very well thought out. Room attendants hardly seen, and very professional/snappy with the servicing of the rooms. Food: Breakfast was an incredible standard - great variety that should cover all tastes. I rarely eat breakfast, but did every day of the 7 day stay. The restaurant has both inside & external seating options, all extremely beautifully set out, with views are of the surrounding forrest. We ate several times in the restaurant, with snacks throughout the day-all of an incredibly high standard. Spa/Gym: The onsite spa is very beautifully presented & the range of services should cover all guested needs. There is a well fitted on-site gym (not used by me - it's a holiday, after all). Travel: Very close to the airport (yet you'd never know) - free transfer/pick up was hugely welcome. The venue, whilst up in the mountains, is easily accessible by taxi or hire car. We opted to only take taxi's during our stay-the hotel are happy to arrange these whenever needed. We managed to happen upon a local taxi driver who gave us his number & was contactable at all hours via WhatsApp, we used him for the duration. Local taxi journeys were taken to Göcek (15mins) & Fethiye (40mins) & were very well priced considering the personal service. General: Anyone who has travelled to Türkiye will know that animals feature highly in everyday life, particularly cats - which is no issue at all for me. A couple of resident dogs are also always padding around - Holmes (a former street dog done good - named after Sherlock) is an utter delight. Always on hand for a stroke or cuddle. For me & my partner the animals really enhanced our stay. The staff are all TERRIFIC, like a family-this is a family lead venue, which makes it all the more special. All in all a terrific venue for a summer holiday, and no doubt wonderful all year round.
Wifi was sometimes intermittent, HOWEVER, this is a place for relaxation and rest, a holiday (if you will), so for me personally it was a good opportunity to shut off as best as one can. I happened to have to do a little bit of work while I was there, and the wifi was perfectly fine to carry out that. Other than that, there's nothing that I would say one could pick out for improvement.
Dear Mr. Carroll, Thank you so much for your beautifully detailed and heartfelt review — reading your experience truly made our day! We’re absolutely delighted to hear that you enjoyed every aspect of your stay, from the comfort and design of your room to your dining experiences, the spa, and even the company of our furry friends — especially our dear Holmes! Your kind words about our team and the family-led spirit of our property mean a great deal to all of us. We’re also very happy to hear that the breakfast and restaurant offerings exceeded your expectations — it's wonderful to know we were able to turn you into a breakfast fan during your stay! Your note about the Wi-Fi is much appreciated. As you rightly mentioned, our peaceful mountain setting is ideal for switching off and unwinding, but we understand how important it is to stay connected when needed. We’ll continue working on ensuring even more stable connectivity for those moments when guests may need it. Once again, thank you for your thoughtful and generous feedback. It was a pleasure to host you, and we hope to welcome you and your partner back to Izz Getaway in the near future for another restful and memorable stay. Warmest regards, Izz Getaway Team
Dear Mr. Carroll, Thank you so much for your beautifully detailed and heartfelt review — reading your experience truly made our day! We’re absolutely delighted to hear that you enjoyed every aspect of your stay, from the comfort and desig… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat value for money. The staff was lovely, the hotel itself was magical, and the facilities were amazing. Premium quality for an affordable price. We definitely plan on coming back to this magical place.
It was not a huge issue, but our shower was clogged. Very clean though! So maybe it was just a one off with our room.
Dear Ms. Latifa, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the experience to be great value for money. It’s especially heartwarming to know that you appreciated our team, the atmosphere of the hotel, and the quality of our facilities — your kind words truly mean a lot to us. We’re also grateful for your note about the shower. While we’re happy to hear your room was clean and comfortable, we apologize for the inconvenience and will make sure our maintenance team investigates and takes any necessary action to prevent a repeat. We’re already looking forward to welcoming you back to our magical corner of the world! Warm regards, Izz Getaway Team
Dear Ms. Latifa, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the experience to be great value for money. It’s especially heartwarming to know that you appreciated our … Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewGood environment. Nice interior/exterior. very romantic for a couple. would like to visit again. i would recommend
i did't like the food, which i surprising. because i have never been somewhere in turkey with less options to eat and worse food, especially for breakfast. that the biggest thing they have to improve and there was some bugs in the bedrooms, i was afraid there was a chance of being bed bugs. so after coming home i had to sanitise all my luggage and clothes. they might give it a check and keep good hygiene
Dear Mr. Katerinski, Thank you very much for taking the time to share your feedback and for your kind words about our environment and atmosphere. We are truly delighted to hear that you found the property romantic and would consider visiting us again. We are sincerely sorry to hear that your dining experience did not meet your expectations. Your comments regarding the food variety, especially during breakfast, have been shared with our kitchen team and management for immediate improvement. Regarding the issue you experienced in the room, we would like to extend our sincere apologies. Please kindly note that although we regularly carry out professional disinfection and pest control procedures, our property is located in the heart of nature and surrounded by forest — which unfortunately means occasional bugs or even cockroaches may appear. Of course, this is not an excuse, and we take your concern very seriously. We will increase the frequency of our disinfection treatments and ensure a more detailed check of the rooms going forward. Once again, thank you for your honest feedback — it helps us improve. We truly hope to have the chance to welcome you again and provide you with a more satisfying experience. Warm regards, Izz Getaway Team
Dear Mr. Katerinski, Thank you very much for taking the time to share your feedback and for your kind words about our environment and atmosphere. We are truly delighted to hear that you found the property romantic and would consider visiti… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLovely tranquil setting. As the name of the hotel suggests, great for a relaxing couple of days with the bonus of being a 20 min taxi ride from Gocek.
Dear Ms, Sandra, Thank you so much for your lovely words. We're delighted to hear that you enjoyed the peaceful atmosphere and found our hotel to be a relaxing escape. It’s wonderful to know that the location suited you well, with easy access to Göcek just a short ride away. We truly appreciate you taking the time to share your experience, and we hope to welcome you back for another restful stay in the near future. Warmest regards, Izz Getaway Team
Dear Ms, Sandra, Thank you so much for your lovely words. We're delighted to hear that you enjoyed the peaceful atmosphere and found our hotel to be a relaxing escape. It’s wonderful to know that the location suited you well, with easy… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation, the villa was lovely, everybody was super friendly!
The only think I can really think of was that the kitchen in the villa could’ve been a little cleaner and also it should have a frying pan and some olive oil, salt and pepper but let’s be honest it was pretty much perfect!
Dear Mr. Luke, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the location, the villa, and the friendliness of our team — it truly means a lot to us. We also appreciate your comments about the kitchen. Just to clarify, the oven in the villa is decorative and not intended for regular use, which may have limited cooking options during your stay. We’ll certainly keep your feedback in mind as we continue to improve the guest experience. We hope to welcome you back again soon! Warm regards, IZZ Getaway Team
Dear Mr. Luke, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the location, the villa, and the friendliness of our team — it truly means a lot to us. We also appreciate your comments about the kitchen. Jus… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewOverall the stay was amazing. The Breakfast was sparse and prone to flies as there was no covers and the doors were left open, you could order eggs but only scrambled or fried, omlette was extra. We took some fruit away with us and on Saturday were told by one of the staff memebrs that were not allowed however the previous days the chef himself chopped watermelon for us and let us take it to our villa. The lady on Saturday was a little condescending saying I noticed you all took some bread with you and it snot allowed, I did say no one was hiding it and yes we did take some bread with us as it was delicious and could not get enough of it. The Room services was good, The menu is sparse but sufficient. Pizzas and Burgers were yummy but the plate of fries was as if someone had eaten half the portion. The gym was well equipped but needs AC, it does have fans. The front staff, cleaning staff were all very helpful and happy to help. The villas are stunning and well equipped. I will definitely be back as its a totally relaxing space to completely switch off.
Breakfast hygiene (the flies) as the doors were left open. One staff member at breakfast on Saturday was a little condescending The TV's in the room need to be internet compliant please so visitors from outside of Turkey are able to entertain themselves. The electricity would periodically go off a few times early morning so we would wake up but it was taken care of immediately. I put it down to the hotel being new. AC in the gym There are no markets nearby so you have to buy the water from the hotel which was a little pricey. in another very upscale hotel in GOCEK, there is bottles of water in rooms for consumption for free as its so hot and at breakfast the staff are happy to give you little take away containers for nuts and pastries etc,
Dear Ms. Samara, Thank you so much for taking the time to share such a detailed review of your stay. We are truly glad to hear that overall, your experience was amazing and that you enjoyed the peaceful atmosphere, the quality of our food, the comfort of the villas, and the helpfulness of our front office and housekeeping teams. We sincerely appreciate your valuable feedback regarding breakfast hygiene, service interactions, gym ventilation, TV features, and the availability of complimentary water. Your comments help us identify areas where we can improve and enhance the guest experience. We’d like to clarify that our breakfast offerings are designed to be fresh and seasonal, but we understand how the open setting may sometimes invite flies, especially in the summer months. We are actively looking into better covering solutions and door management. We’re also sorry to hear about the inconsistency in communication around taking food to the villa — this will be addressed with our team to ensure a more respectful and consistent approach. As for the room TVs, thank you for pointing out the need for internet-based access — we understand how important that is for international guests and will explore more guest-friendly solutions. Regarding the power interruptions, as you rightly guessed, this is related to our newer infrastructure, but we are working closely with local utilities to ensure smoother service. We also appreciate your notes about the pricing of water and the lack of nearby markets. While we aim to keep our pricing fair, your comparison is helpful and gives us insight into guest expectations. We’ll take this into account as we review our amenities and services. It means a lot to us that despite these points, you found IZZ Getaway to be a relaxing and beautiful space, and we’re truly honored to know you plan to return. We look forward to welcoming you back and offering an even more seamless experience next time. Warm regards, IZZ Getaway Team
Dear Ms. Samara, Thank you so much for taking the time to share such a detailed review of your stay. We are truly glad to hear that overall, your experience was amazing and that you enjoyed the peaceful atmosphere, the quality of our food,… Show more