Reviews of Kempinski Hotel The Dome Belek 5 stars
Kadriye Mahallesi, Kadriye 3 Sokak, No: 8/7A · Serik, 07500 Belek, Turkey
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewGood location , clean room
Worst employee. Worst reception in my life . I visited there as trusting Kempinski hotel , but reception people ( all ladies ) no smile , no kind , no good responsible , same requested 3 times , never listen , never helped . It is not hotel !!!!!!
Reviewed: 8 September 2025 · Stayed in August 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewI liked the villas a lot, it was amazing spot with privacy
It was a little bit too far from city and the airport
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewThe pool area the dining room the sea facing bedroom
Lazy staff (house keeping)
Dear Aseef, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempinski, we strive to provide a high standard of service and accommodation, and we are truly sorry to hear that we fell short in certain areas. Please be assured that your comments have been shared with our management, and we will address the mentioned issues promptly to ensure that they do not affect future guests. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team
Dear Aseef, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempin… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewThe food is exceptionally tasty and varied. Drinks at the swimming-pool also excellent. Service is attentive and very competent. The staff really cares about making you feel comfortable. The premises are very clean and comfortable.
The air-conditioning was a bit noisy.
Dear Carmen, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Carmen, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave yo… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewEverything was extremely well organised. Clean, great staff, very tasty food.
Nothing to mention here
Dear Daria, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Daria, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave yo… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewI loved the comfort, the calm, the luxury, the delicious and varied food, the beautiful and clean rooms, the attentive staff, and especially the upgrades from a garden-view room to a sea & pool-view suite, and then to a Lagoon Suite for our honeymoon.
Nothing
Dear Zanaz, dz, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Zanaz, dz, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave yo… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewKempinski Hotel The Dome Belek offers a luxurious and relaxing experience with exceptional service from friendly and attentive staff. The full board dining is a highlight, featuring a wide variety of delicious, high-quality meals. Rooms are spacious, elegant, and spotlessly clean. We also enjoy top-notch facilities including a private beach, multiple pools, a luxury spa, and golf courses. The serene atmosphere and beautiful architecture make it a perfect getaway.
Dear Areej, sa, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Areej, sa, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave y… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNothing. Absolutely nothing
List of dissatisfactions is huge. Not worth calling “5* hotel” Never again and I encourage everyone to stay away from this place
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI didn’t like ANYTHING ABOUT THIS PROPERTY
Where do I start… -During check-in receptionist didn’t explain anything about the hotel. -Poor renovation and dirty sunbeds. -Very unpleasant staff. -dry desserts at the lobby The worst part: during my stay a large amount of money went missing from my room. I personally checked in with $40,000 cash and checked out with only $22,000. I didn’t spend even $1 in the hotel. I immediately reported this to the police. Hotel representatives threatened me that if I publicly state that their hotel is responsible, they will sue me for false accusations. For that reason, I am not directly accusing anyone. But I find it extremely alarming that: -No cameras are installed in the hallways (which makes any investigation difficult). -Hotel employees ended up threatening me For a so-called “5 star” hotel, this was a shocking and unacceptable experience. Never again
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe quality of food and beverages was exceptionally good. Sun-beds were high end, comfy and clean. There were different live bands every night which feels classy and cozy although does not suits everyone’s taste (jazzy). Bartender Muti and his cocktails were great. Waiters Ümit, Murat, Tolga and Aynoura were very friendly and welcoming.
The bathroom needs proper maintenance. Housekeeping was making the room tidy everyday, however the cleaning was improper until we wrote a note. The biggest dislike was pool bar. It needs a reconstruction.
Dear Mr. Zeki, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Mr. Zeki, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave y… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeach was nice as well as the spa but very overpriced and we only had a few oils to choose from for the exorbitant price. New villas were nice
Very old and not as clean as I had hoped. Food was not good and staff at dinning wasn’t accommodating. We also had a few mishaps with the housekeeping where wet used towels were left in the rooms.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified revieweverything was just perfect - our room, beach...
absolutely nothing to report as "didn't like".
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff throughout the hotel are exceptionally attentive, friendly, and polite. Service was outstanding in every area. The location is ideal, close to the airport and just a 5-minute drive from Land of Legends. The pool and beach areas are fantastic, with drink service available at all times.
The all-inclusive package is great overall. However, the breakfast and dinner buffets were fairly average and lacked variety. In contrast, the à la carte lunch by the pool offered better quality and a good range of options. While the hotel does provide transportation to the airport, it would be more convenient if this service were extended to nearby attractions like Land of Legends and the Old Town. Relying on yellow taxis can be unpredictable, as the experience depends heavily on the individual driver.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent, the facilities are very very nice .the food in all restaurants is very delicious. The staff are very very friendly and helpful specially the manager kader polat and the receptionists kader sueda they were the best !!!!
Nothing
Dear Mrs. Norah, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempinski, we strive to provide a high standard of service and accommodation, and we are truly sorry to hear that we fell short in certain areas. Please be assured that your comments have been shared with our management, and we will address the mentioned issues promptly to ensure that they do not affect future guests. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team
Dear Mrs. Norah, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kemp… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything was in perfect condition. All the spaces and surroundings were well maintained. The overall atmosphere gives you the ability to have a peaceful, quiet and enjoyable late back.
The air conditioning control unit had a mind of it’s own. It would turn on/off, switch modes regulate fan speed regardless of what your desired set up is.
Dear Bozhidar, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempinski, we strive to provide a high standard of service and accommodation, and we are truly sorry to hear that we fell short in certain areas. Please be assured that your comments have been shared with our management, and we will address the mentioned issues promptly to ensure that they do not affect future guests. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team
Dear Bozhidar, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Ke… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWe liked the fact we got upgraded to siew view as soon as we checked in (initially booked partial sea view). The food was very good as well they had very good choices and different themes every night.. great selection of alcohol..
The AC wasn't working too well for the first 2 days we checked in and got up in the middle of the night sweating ... It was obvious it was controlled from the mains as no matter how low we set the temperature it would not go below 25 so it was a bit hot... The service wasn't great either ... We had to call housekeeping many times to remind them to clean our room, provide a kettle etc...since it's an all inclusive resort the staff is not always available for service... Sometimes u have to wait for 15-20 mins before getting served as I guess there is no extra money to be made ..
Dear Megha, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempinski, we strive to provide a high standard of service and accommodation, and we are truly sorry to hear that we fell short in certain areas. Please be assured that your comments have been shared with our management, and we will address the mentioned issues promptly to ensure that they do not affect future guests. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team
Dear Megha, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempin… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFood
Very old especially the rooms and the Ac was horrible
Dear Assem, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team
Dear Assem, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. We hope … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe property was the highest standard! We enjoyed a lot !
Great design, fantastic comfort and service!
Dear Natalia, Thank you so much for your wonderful feedback! It is truly an honor and a great joy for us to receive such kind words. We are always delighted to welcome you back and will continue striving to create exceptional experiences just for you. Wishing you all the very best! Warm regards, Lady in Red
Dear Natalia, Thank you so much for your wonderful feedback! It is truly an honor and a great joy for us to receive such kind words. We are always delighted to welcome you back and will continue striving to create exceptional experiences ju… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBeautifully renovated and spacious sea view rooms.
All was great - nothing negative.
Dear Juerg, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Juerg, As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewAmazing hotel, quiet, absolutely delicious food. Beautiful all around.
The staff can be a bit forgetful, have to ask multiple times to get a drink. Also, the pillows aren’t very comfortable though I know it’s super specific person to person.
Dear Evgenii, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
Dear Evgenii, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. As a par… Show more