We tried to eat in hotel restaurant at lunch time. Waiter got both our orders wrong. Unfortunately, mine was a vegetarian Tost, but when it came I bit into it and it had sausage in it.

The room was excellent. Air-conditioning and a lovely juliet balcony.

Stayed in July 2025

Wi-Fi was terrible. Unacceptable for 2025.

Stayed in August 2025

Our de luxe room was big enough for few days stay, but have bathroom 1 step above, reducing too much the ceiling height (I am only 182 cm tall). Towels sometimes non really cleaned. Some regular maintenance would improve overall rating.

Nice hotel in a quite central location, close to main touristic attractions

Stayed in August 2025

Quality of breakfast, staff was nice but didn't listen to my request (I asked 4 different staff members to send someone to check TV cause it was not working and remote was broken. I stayed 5 nights but no solution), elevator is very old and it takes 10min to move upstairs or downstairs. Old facilities overall

Room size, swimming pool

Stayed in August 2025

It is not like in the pictures, the pictures musz ve at least 10-15 years old

The staff was really kind and helpful! And the location is also nice!

Stayed in August 2025

Bath tub on the roof was not working. It was filled with the water but massage jets did not operate, seems that pictures on booking are a bit old. Bathroom inside room needs to be refurbished. There were missing part from the door on shower, so the water spill out when showering. Children room on family room had just fake window, so the room does not have daylight.

Location close to the old city, staff very friendly and helpful. Rooms clean.

Stayed in August 2025

The pool closed at 7pm. I understand it has to close at some point but in mid summer I think it should close at 8pm. You had to pay for omelettes and fresh juice. The “free” juice was absolutely awful.

Everything! The hotel was a very well located hotel. The staff could not do enough for you. The room was very clean and spacious too. Fantastic shower. The breakfast was reasonably good. The roof terrace and pool was also really good especially after a days culture tour of Istanbul.

Stayed in July 2025

Bathroom was old and needed to renew. Outside area at top floor is nice but need renewing also.

Nice hotel entrance, lobby and some things. Staff was really great.

Stayed in August 2025

Small standard room

Hotel is ok. Standard rooms are small. If you need to work, it could be very difficult. But deluxe is great! Big room, great view, nice mattress. If you can choose, take the deluxe. There is a small pool on the roof, but it is enough to cool off. Great hotel staff. Ozgur, Aybuke and Hasan helped us a lot. Thank you very much! If you want a more european breakfast, there is a coffee shop near the hotel with filter coffee, matcha and sandwiches.

Stayed in August 2025

Bathroom drains smelt, rooftop closed at 7 when heat and view the best. Beds rather hard

Excellent location, good views from the rooftop pool area. Friendly staff and extensive breakfast choice

Stayed in July 2025

It has good service I like that way

Stayed in July 2025

I received a free upgrade room from booking, but they refused to implement it. When I arrived, I asked for the free upgrade, but one of the staff told me they are not going to do that, even though the booking says so. The shower needs maintenance. A small swimming pool.

The staff made me an early breakfast and was incredibly kind and helpful. It was a nice spot. The breakfast was decent, but we still had to pay for the omelette and orange juice even though we had a breakfast reservation..

Stayed in July 2025

We had the most amazing stay at Klas hotel. Umut, Yasin & Hasan were always so helpful & nothing was too much trouble for them. Emre & Ugur were excellent on the front desk, even treating my Mom to a special birthday surprise. The hotel is perfectly situated, close to the tram & metro. I would highly recommend this hotel & will definitely stay here in the future.

Stayed in July 2025

People smoking inside so rooms smelled bad and quite noisy.

Stayed in July 2025

Breakfasts were absolutely terrible. The food was awful and limited, always ran out of key items such as plain yogurt - served odd items like chicken nuggets and chips!.. Always ran out of crockery and cutlery, absolute shambles! The start to mornings were far from relaxing, and this would put me off stopping again I’m afraid.

Great location, but the best thing about the hotel are the lovely staff.

Stayed in July 2025

The only small issue I had was with the shower and its door, which wasn’t working quite right.

I stayed at Klas Hotel for two nights and had a really nice experience. The staff were super welcoming—especially Ozgur, who was leading the team. He was great! Overall, I really enjoyed my stay.

Stayed in June 2025

Its target market is tour-groups so not much atmosphere for a solo traveller

Good air conditioning, comfortable bed and a decent shower. I had a perfect night's rest, important as I'm on the road for the next month. The staff were polite and courteous.

Stayed in July 2025

Price quoted for taxi to airport at reception was,a lot higher than the taxi drivers outside quoted me. Standard taxi transfer from airport to hotel wasn't offered before arrival. Only private transfer was offered which is extortionate compared with normal tax so I wouldn't recommend taking their private transfer offer

Everything was excellent.the rooftop pool, whilst tiny, was great to take a dip in late afternoon to cool down after a day sightseeing. The room was clean & well equipped & breakfast had a good selection tion of food. Taxis know the hotel so there's usually one outside if you need one.

Stayed in June 2025

Nothing

Staff were very nice especially the ones during the day. The hotel is a 15 minute walk to Grand Bazaar and a few steps away to lots of restaurants.

Stayed in June 2025

The internet connection was not great, and there’s no option to pay for better Wi-Fi, which was quite frustrating. Some rooms might have windows that face inside, which can affect natural light and privacy, so it’s worth checking before booking.

I had a great stay at this hotel. The location is fantastic, within walking distance of Hagia Sofia, making it very convenient for exploring the city. The mini fridge in the room was handy, and there’s a mini supermarket right in front, which is very convenient for any needs. The air conditioning worked well, ensuring a comfortable stay. The shower was also good. Overall, a very pleasant experience. I didn't get a chance to use the swimming pool.

Stayed in June 2025

Nothing Everything Was Amazing

The Friendly Staff & Most Importantly The Front Desk Manager Whose Name Was Ozgur & The General Hotel Manager Nihal & The Helpful Staff Member Hassan Thank you For Such An Amazing Stay Experience

Stayed in June 2025

It was okay, the staff was very frendly and helpful, especcialy üzgür who helped us a lot with the special locations in Istanbul and the metro, tram. He was very kind and open for our questions. Everything was fine.

Stayed in June 2025

The noise in the area is unacceptable!

Stayed in June 2025

The breakfast is poor and the dinner is ok but no buffet - just one standard menu.

The hotel is located close to Metro and the old city.

Stayed in June 2025