Reviews of Klas Hotel Istanbul Old City 4 stars

I was warmly welcomed by Ozgur and the team who provided excellent service and were very helpful throughout my stay. I had a lovely room with huge kingsize bed and a terrace. Room was very clean. Great to have the rooftop pool for a swim too.The hotel is in the lively area of Laleli with lots of retaurants in the area. Very close to Metro and tram. Always felt safe as a solo female traveller, even after dark. Will certainly return if I can one day.

Nothing

The staff in this hotel were fantastic, really friendly and very helpful with all of our questions, especially Ozgur, Aybuke and Hasan. They did everything they could to help us with our stay, and were very friendly. Breakfast was very good with lots of options. The location is also excellent for exploring the city, the perfect base for walking as well as public transport options.

We really enjoyed our stay and will recommend it, and we hope to return. The hotel was very clean but the matresses could be changed.

The rooms are pleasant, but much much smaller than the very well photographed pictures on the website

The hotel staff provided us a free upgraded room. The room was very large but surprisingly empty. There was a veranda but just two patio chairs.

The elevator was constantly breaking down. At one point we got stuck in the elevator for about five minutes. We were on the top floor and had to often take the stairs. Hasan, one of the hotel’s staff, conned my wife and I out of $40 claiming that was the cost for doing laundry. I’m sure he kept most of the money. Yes, it was our fault for giving him the money, but we didn’t have our guard up and we feel Hasan used that to con us out of $40 to do laundry. The breakfast buffet was more like a cattle trough. People were cutting in line, making a mess of everything. The pool was far smaller than the photos made it look.

The room was excellent. Air-conditioning and a lovely juliet balcony.

We tried to eat in hotel restaurant at lunch time. Waiter got both our orders wrong. Unfortunately, mine was a vegetarian Tost, but when it came I bit into it and it had sausage in it.

Wi-Fi was terrible. Unacceptable for 2025.

Nice hotel in a quite central location, close to main touristic attractions

Our de luxe room was big enough for few days stay, but have bathroom 1 step above, reducing too much the ceiling height (I am only 182 cm tall). Towels sometimes non really cleaned. Some regular maintenance would improve overall rating.

Room size, swimming pool

Quality of breakfast, staff was nice but didn't listen to my request (I asked 4 different staff members to send someone to check TV cause it was not working and remote was broken. I stayed 5 nights but no solution), elevator is very old and it takes 10min to move upstairs or downstairs. Old facilities overall

The staff was really kind and helpful! And the location is also nice!

It is not like in the pictures, the pictures musz ve at least 10-15 years old

The breakfast was poor - They have french fries and pasta, but for omlette I should to pay

The hotel’s location is excellent, making it ideal for anyone wishing to visit the old city, especially in the Fatih district. It is conveniently surrounded by general stores, just 150 metres from the Fatih tram stop—which is only three stops from Sultan Ahmed—and only a 25-minute easy walk to the same location, right next to the famous Grand Bazaar. The underground is just 50 metres away. Hotel staff were very polite, helpful, and spoke good English, which made the stay even more comfortable. Breakfast and the canteen were reasonable, though the extra charge for some items that are provided as standard in other hotels was a disappointing touch.

We booked three rooms, but the family suite consisted of two very small bedrooms with inadequate lighting, resulting in a dark and confined atmosphere. The third room, a single, was larger, brighter, and city-facing; however, the bathroom ventilation system was inoperative for the duration of our stay, causing persistent odour issues. Sound insulation was notably poor, with noise easily transmitting through walls and TV systems. For four consecutive nights, neighbouring guests—likely children—played loud television from midnight until 6 a.m., significantly disrupting our stay. Despite multiple requests for a room change, the hotel was unable to provide an alternative, which was disappointing. Additionally, the bathrooms across all rooms were exceptionally small. Given the abundance of high-quality 4- and 5-star hotels in the Fatih area, we would not choose Klas again and would advise prospective visitors to book early and consider alternative options.

Good location

Very small room, smaller than on the pics. Slow lifts, poor breakfast. Pool and jakuzzi no comment…Not recommended hotel! Be careful!

Location close to the old city, staff very friendly and helpful. Rooms clean.

Bath tub on the roof was not working. It was filled with the water but massage jets did not operate, seems that pictures on booking are a bit old. Bathroom inside room needs to be refurbished. There were missing part from the door on shower, so the water spill out when showering. Children room on family room had just fake window, so the room does not have daylight.

Breakfast was meh. Pool was closed during our stay and the hotel refused to provide any sort of accommodation or refund. The A/C was working intermittently. The A/C filters were filthy.

First of all the reception members were so welcoming and supportive for everything, rooms were very good , clean & comfy, the breakfast was absolutely fantastic & delicious for every taste، the pool& sub beds were very clean & convenient, the staff were incredibly nice , kind & helpful , specially Ozgur, Hassan, Aybuke & Yildiray, thanks for all their kindness and nice hospitality, hotel location was perfect, great access, 3 minutes from metro station and bus station to every destination with nice restaurants & cafes around, all the hotel prices were reasonable Will definitely come back again. Warm greetings to all the great kind staff.

Really Nothing , everything was perfect.