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Reviews of Kleopatra Arsi Hotel 4 stars

Saray Mah. Ugurlu Sok. No:7, 07400 Alanya, Turkey

#189 of 316 hotels in Alanya

Guests' Choice

Review score

Based on 73 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    8.7

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 9 July 2025

    7.0
    If you don't have high expectations and comparing the price, it's ok. There's not much variety
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 5 nights

    It doesn't private beach. You have to buy the tichet for sunbeds

    Location near the beach

    Stayed in June 2025

  • Reviewed: 1 May 2025

    7.0
    It was cool
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms look old and bed is not too soft and comfortable and u hear too much loud from outside

    Location and food and all inclusive

    Stayed in April 2025

  • Reviewed: 24 January 2025

    7.0
    Overall, this is a very good vacation option.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    The only thing that was not good was a small crack in the room on the wall, so my recommendation is to do at least some cosmetic repairs that would be visually beautiful

    I liked everything, delicious food, friendly staff, if for a budget holiday this is a very good option very close to the sea

    Stayed in October 2024

  • Reviewed: 13 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are very small like a cabin type

    They us an upgrade to another hotel in the City Centre. Called Arfi Enfi City Beach. Rooms are very small

    Stayed in August 2024

  • Reviewed: 9 August 2024

    7.0
    All inclusive is worth for the money here.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    1-private beach sunbeds are not included in all inclusive 2- noise from the road during late night. 3- room was smaller than what it looked like.

    Had 7 days stay during last week of July. Excellent location, friendly, cooperative and active staff. Kitchen and service staff especially worked really hard. Taste of food and variety was really good. Pool is small but an added advantage. Nearby store and restaurants. Cleaning lady was very cooperative.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    We made reservation and paid our familyroom in advance, but when we arrived at the hotel they said hotel is fully booked and there is no room for us !? How its even possible cause we paid 1000€ already!? Reseption said we can have room from another Arsi-hotel on the east beach side. I heard from my friend they did the same to her once.. Its a bit weird if you ask me, but the other hotel was okay too so didnt need to complain. Just saying this, it can happen to you too!

    Stayed in July 2024

  • Reviewed: 27 July 2024

    8.0
    Great hotel! But terribly expensive beach with rude staff!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 11 nights
    • Submitted via mobile

    Market in the hotel is expensive. 1.5l water 25TL, next to the hotel is Carrefour 1.5l water costs 5.5TL. Hotel is selling tickets of the beach, which is okay, you always pay the same, but at the they are trying to trick you badly. One day i bought the additional sun umbrella for 75TL, next day the other guy wanted to trick me he said he wants 100TL. Because I started arguing with him in turkish and english that he is trying to trick me and he run away. Those guys at the Beach 6 are so arrogant, they don't even say hi how are you, the rudest people I have ever met. Plus they were screaming at customers arguing with them and cursing them, telling them to f**k o** from their beach and to never return back! Who treats customers like that? And also they don't clean regularly the sunbeds, they are dirty of sand, you have to beg them to clean. They do nothing, just take money. Beach is not so clean. Plus the water at their beach bar is abnormally expensive!!! I bought it just once, 0.5l water costs 50TL!!!! 6 bottles of water 300TL!!! That's almost 9EUR! Everyone was complaining about the prices at the beach! One lady said one beer was 6EUR! First 5days of our stay the bar had free toilet, then they closed the free toilet and opened a new toilet a 50m away but for charging for it 15TL or 0.50EUR per person! But the sea was also not so good, out of 11 days around 7-8 were such high waves and the water was dirty too. I hope hotel will consider talking to owners of the beach, because this is giving very bad experience to the guests.

    Staff is very nice and kind, rooms and bathrooms are comfortable and clean. Food was good, although I missed more variety (the same food was repeating every third/fourth day) and more traditional dishes (e.g. sigara börek, baklava, kadayıf, künefe etc).

    Stayed in July 2024

  • Reviewed: 21 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 6 nights

    Well, seems this hotel got its 4 stars near 10 years ago or more, or I see no another reason why somewhere I could see things that just shout to be renewed. For example conditioner was REALY old and made strange noises sometimes, some other technics look the same. I can advice also to make sound isolation between room and environment better, to fix the balcony door lock and to make 220v sockets near beds... Yeah, nowdays ALL people use phones and when I made renovation in my apartment 5 yers ago even in that time sockets near beds were required, not just yeasterday,

    Human service is very good there - people are making their best to serve clients. Everything is clean, people are glad to help you and to make everything better.

    Stayed in July 2024

  • Reviewed: 17 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 11 nights

    Had a very good stay, food and service was good. Thank you to Eren, he was working the hardest and made our stay comfortable.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    next to cleopatra beach grocery store everything good on main street quiet overall good staff
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    everything good in hotel

    everything good staff location clean moderrn good breakfeast try to get upper floor good view of beach

    Stayed in April 2024

  • Reviewed: 3 October 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    -no private beach -no towel service for the beach -no room service ( we wanted an iron, the reception said if you want, you have to come to the reception. This was not expected from a supposed to be 4 star hotel) -very plain rooms with old furnitures -very small bathroom

    -good location, a few meters away from the sea -the local alcoholic beverages at the pool side bar was good (all inclusive) -breakfast, lunch and dinner was ok with some vegetarian options, but everyday almost the same

    Stayed in September 2023

  • Reviewed: 17 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Warning: for people who are traveling from Europe or America, it counts as a 2 stars hotel. Do not judge it from the photos. 1. Economy rooms are really old and rotten. 2. really bad WiFi connection. 3. Alcoholic drinks in the bar ( by all-inclusive ) are mixed with water. 4. Old, small elevator 5. Old, dark massage room

    Beautiful view from the balcony. Everything clean.

    Stayed in September 2023

  • Reviewed: 9 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 11 nights
    • Submitted via mobile

    very good hotel with kind personal . service good , food taste , location the best . We hope to come back again soon!

    Stayed in July 2023

  • Reviewed: 27 June 2023

    7.0
    Very nice stay at this budget hotel which offers excellent value for money
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 17 nights
    • Submitted via mobile

    Meal times - prolonging breakfast until 10am, moving lunch for later, ex. 1pm to 4pm and prolonging dinner until 9:30pm would be perfect. Hotel definitely needs renovation, especially bathrooms. One should not expect anything luxurious here. I would say it is a decent 3 star hotel which offers all you need for a nice vacation, but not for people who like resort type of vacation.

    Hotel is near the beach, not beachfront, but only 3min walk. Hotel staff is very helpful and nice. Especially guys working in the restaurant and at the pool. All best for them! Food was good, breakfast is the same every day, but still fine. Lunch and dinner were fresh and tasty, there is always salad and fruit buffet too. Pool is small and we did not use it, but most guests enjoyed it a lot. It seemed clean. We got a family room for a small price up which was great. There was hot water always.

    Stayed in June 2023

  • Reviewed: 6 September 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    The rooms were OK, not anything great. The AC is not good and it gets pretty humid during the summer

    The food each day was great and the location is one of the best in Alanya if you want something literally infront of the beach

    Stayed in September 2022

  • Reviewed: 9 August 2025

    1.0
    I regret booking this hotel as it took 12 days of my holiday that i will never get back.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 12 nights
    • Submitted via mobile

    Where to start? First of all, this hotel is barely 2 stars. I don’t understand where these 4 stars came from?! The hotel is old, rooms are in bad condition, its dirty, the elevator is small, old and shuts down couple times a day. Rooms: AC is probably from 1990s. Its dirty and blows ice cold. The room is very old and has not been renovated for probably 20 years. The bathroom is old, moldy and the flush does not work properly. There is mold in the corners. The beds are dirty and very bad. We travelled with a one year old and requested a cot. We got an extra bed as the cot, wtf? Food: Mostly casseroles and chicken. Everything tastes the same. Breakfast was worst as there was ex. no fruit or breakfast that suits children. The desserts were pretty much the same every day. Only watermelon as fresh fruit. Staff: None speaks good English. You have to use every part of your body to explain what you mean. Other: The hotel as several problems with electricy. We stayed for 12 days and of those days there were probably 5-6 days where the electricity went out. I got stuck in the elevator with a small child 3 times!!! The elevator does not have any AC so guess how that felt? Not to mention if you have any sort of claustrophobia.

    The only positive thing about this hotel is that its close to the beach.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    1.0
    NIGHTMARE!!! Worst place ever!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    EVERYTHING! AWFUL PLACE! AVOID AT ALL COST! Really nothing positive to say about this place (won't even call it the hotel)

    Nothing, except the location. Really, avoid this place at all cost! If you are deciding whetever you want to book this hotel... DON'T! First of all when we arrived at the hotel at midnight, the 4 booked rooms were not ready, just 3 of them and above that no one recieved the room that we booked. We waited for 2 days to get the rooms we booked. They compesated us with free sunbeds and umbrellas but still the rooms were awful, broken shower, bad light, not so clean, shower dirty, no sea view as promised, no additional card for room (you need to deposti 10€) climate also dirty. The electricity went out one day for 10 times I swear it was embarrasing at the belly dance show... We've got food poisened the last day. When you wanted ice to your drink, the waiter said it was already cold-it wasnt! Young guy at the reception very unpolite and arrogant! Got stuck in the elevator which is like from WW2. Always dirty floor in the dinning room. Internet connection awful, Breakfast always same. The staff couldn't wait you to eat in peace they've already take your plate without question!! Fruit just watermelon, all days same sweets. Very cheap drinks. Coffee very bad from machine, if you wanted turkish coffee it was 3€?!! AVOID THIS PLACE if you don't want your vacation to be ruined!

    Stayed in August 2025

  • Reviewed: 28 April 2025

    3.0
    Very bad rooms and equally bad food
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 12 nights

    The rooms are very bad. Old furniture, dilapidated bathroom, uncomfortable beds and the shortest I have ever seen. I asked to change rooms because the shower was leaking (the bathroom flooded after a shower), the sink was completely clogged, and the Internet in that room did not work at all. They told me that I had to wait until the next day for a room to be free even though the fifth and sixth floors were completely empty (all the rooms on those floors were open and ready). The staff was very rude. In the next room, the shower was also leaking, and the shower was on a holder thanks to some kind of plastic toothpick stuck in it to prevent the shower from falling out. The toilet bowl is loose and wobbly. The beds are also uncomfortable and too short, and the TV in both rooms is the smallest I have ever seen. The Internet was bad but it worked. It took them 3 days and 5 requests from me to fix the liquid soap/shampoo on the shower wall. The food is very bad and monotonous. Every day everything is exactly the same for breakfast/lunch/dinner, always only chicken and turkey, the choice is very small. The worst soups I've ever had. Al inclusiv is a joke. It's actually full board with the addition of bad coffee, even worse juice, beer and diluted coca-cola from 10:00 to 22:00. Breakfast is from 7:30-9:00, the so-called late breakfast from 9:00-9:30 (exactly the same as basic breakfast), lunch from 12:00-13:30, and dinner from 18:00-19:30. And no, you won't get coca-cola at the only pool bar at 09:59 or at 22:01. You also won't get anything for breakfast at 09:31, nor for lunch at 13:31, nor for dinner at 19:31. Everything was put away and closed exactly in a minute.

    The location is great. The hotel is very close to a perfectly decent beach. The center is not close (about 2 km) but it is acceptable for a leisurely evening walk if it is not too hot.

    Stayed in April 2025

  • Reviewed: 31 December 2024

    10
    Great value won’t regret
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s old and furniture and other appliances are all very dated

    The location is perfect for those wanting to stay close to the historic old town and the KLEOPATRA beach…. There are several ATMs available right infront of the hotel entrance while major grocery and bar are just within 15 steps away from the entrance too

    Stayed in December 2024

  • Reviewed: 3 December 2024

    1.0
    Dirty,mould in rooms, customer service awful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    Absolutely disgusting. We had too book my inlaws into this property for 5 nights after my father in law got ill and ended up in icu in a nearby hospital. I reached out to the hotel prior to them checking in explaining the situation to be told they would look after them. We booked 5 nights they lasted 1. The hotel was dirty, mould in the rooms not a place they could bring my sick father in law once he was out of the hotel. After making complaint to the reception were told to take it up with booking.com which I am currently fighting for a refund as the hotel won't answer any call to them and keeps declining refund. Terrible customer service!

    Nothing

    Stayed in December 2024

  • Reviewed: 19 October 2024

    10
    Will very happily come back again to this hotel
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 11 nights
    • Submitted via mobile

    No sunbads at the beach included

    Relaxed atmosphere with the staff.

    Stayed in September 2024

  • Reviewed: 14 October 2024

    3.0
    I moved last day I’d had enough
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    The dirt , the price , bathroom covered in black mould and dirt and other people private hair

    Good location for me , quiet but close to kleopatra beach

    Stayed in October 2024

  • Reviewed: 17 August 2024

    10
    It was nice stay for me
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 6 nights
    • Submitted via mobile

    I like beach too much

    It is very nice place for families and children. Good stuff. Clearance super. Food good.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 8 nights
    • Submitted via mobile

    Our stay at the hotel went very well. We checked in around midnight and were given a room on the first floor, which of course was not what we had booked, but without any problems the next morning they exchanged us a room on the 5th floor. The room is cleaned daily, karaoke can be heard from the bar after 11 pm but not for long, in principle it’s not a big problem. Regarding food, you will never remain hungry here, the food may be monotonous, but tasty. There was fish and chicken and meat. I would like more selection of fruits. Special thanks to the staff, all the guys are great, they try, they are polite and sociable. There is nothing in the entertainment program, the choice of music is not always good, especially the russian music is just a nightmare. It might be a good idea to invite performers for live music nights. The beach is comfortable and clean, sun loungers were booked only once, all other days we did without them. In general, the hotel deserves its stars, there are opportunities for development, but they are not critical. We wish success to all the staff and thank you for our wonderful holiday with you.

    Stayed in August 2024

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