It was a bit isolated away from tourist sites and public transportation. No problem unless you want to do some touring.

Wonderful facilities. Beach nearby, pool and spa. We had an all inclusive package and the hotel had a wide choice of restaurants and eateries

Stayed in April 2025

Cooperation of workers

Stayed in January 2025

Kids club didn`t work on Sunday(

Staff, facilities, food, view...everything was good

Stayed in October 2024

The water of the outdoor swimming pool was too cold and the WiFi was a bit slow.

Everything was great. The hotel is very beautiful and clean, the food is good and the staff is so kind.

Stayed in November 2024

It's a minor thing, but I would recommend starting the evening show just a bit earlier.

Our room was upgraded to a Family Room, which was a wonderful and thoughtful surprise from the hotel. It made our stay feel special, as all of the kids could sleep in their own area, separate from the adults, while still being in one suite. I also want to highlight the food quality; it was truly delicious.

Stayed in September 2024

all of them are super fast and too fast even for such a speed and maximum used time, simply TOP. and I will definitely come again. Thank you all for your efforts and kindness and for everything. let this be freely published the hotel is worth every recommendation, and I insist that the message be sent to the hotel management. with due respect Zrenko and Gordana Velimirović Stay from: 11.10-25.10-2024

The head of the restaurant who works at night, sorry, I lost his name, no hair, he's like me😄 it does its job perfectly. I'm not writing this to you for no reason, because I was the manager of a large restaurant chain in Zurich, just so you can understand me better. and I think it should be a manager I haven't even seen. the guy is perfect. staff fantastic, preferably a little better knowledge of the language, just a little, then it can be combined with facial expressions, I also put managers of the fields! that as managers they should know at least two languages. I am Had to know 4 languages. bartender!!!

Stayed in October 2024

The only thing we didn’t like was that there’s no boulevard in Lara where you walk safely with small kids.

Nice hotel with all relevant facilities, most friendly staff, good quality food, clean rooms.

Stayed in May 2024

Good

Stayed in March 2024

N/A

everything.

Stayed in January 2024

Fantastic hotel, staff and food. Everything is excellent.

Stayed in July 2023

Evening entertainment was just ok. They were a young dance troop that changed costumes to go with theme of the evening. I’d suggest some live music or singer in bar area.

Staff were very welcoming Variety and quality of food was good

Stayed in July 2023

No music în the bar, some lounge music would make a nice atmosphere .

Very good food, a lot of variety and very good quality. Great service. Nice room.

Stayed in June 2023

No great dislikes.

Hotel was large and well maintained. Room was spacious and clean. The all-inclusive buffet was Great ! There were so many food options to choose from (especially desserts) with many healthy food choices also provided. The private beach area had many chairs and was clean. Finally, the staff overall were quite responsive and friendly. Overall, a great value for the price.

Stayed in April 2023

I lived in the room 1521. It's very close to the stairs and elevator hall, and you can hear everything that is happening there. Considering that the elevator makes a loud noise every time it stops at your floor, that was rather annoying.

Everything was great. The room is clean an comfortable, the variety of dishes is impressive, the WiFi works great. But take into account that I stayed in the end of February, so the hotel was half empty.

Stayed in March 2023

clean, friendly, great facilities, friendly staff with great work ethics and personal service

Stayed in January 2023

For a five star resort the property does not provide hair conditioner, hand & body cream, cotton buds & tissue paper. These are generally provided even by most four star hotels / resorts, even some three star facilities provide these complimentary items. The rooms are not sound proof, I complained of plumbing sounds everytime someone used the bathroom in the room above us, they sent a maintenance guy to ask us where the problem us. It was difficult to explain to him due to language barrier. Eventually he referred us back to reception. Booking.com were of little help aswell. They also referred us back to the hotel. Needless to say we only slept the people in the room above us were out and were not using the bathrooms. The noise of the flushing toilets & running water throughout the noise was extremely disturbing. Resorted to earl plugs. We stayed in room 1710. Limited range of Non-alcoholic beverages & mocktails. Soft drinks available, however the only suitable drink with low sugar is cola light, even though Coca cola manufactures other low sugar soft drinks the hotel does not have any other options available for guests. The kids club had interesting programme of pizza & cookie making however all that was made on the day was beaded bracelet. Other than that the entertainment staff do try to keep the guests engaged and are the highlight of the resort. There isnt much to keep the teens entertained beside the cats which they seem to adore. The resort caters to mainly german guests , the kids songs etc were in german. My child used google translate & made a few friends and didnt want to leave the place. New years eve programme seemed to have more of a christmas theme, food was slightly dissapointing. The best part of the gala dinner was the mezdek dancers. Overall the stay felt more 3 stars, the entertainment team i would rate 5 stars & the guest relation teams a 3 star, not very helpful.

Location & the entertainment staff especially Musa & DJ. Cleaning staff cant recall his name, a very sweet guy always smiling. Food was plentiful.

Stayed in January 2023

Nothing but my wife and I felt sad about the daily food waste since the buffet sometimes end with lots of dishes not even touched.

Food and facilities was super nice, Parking is free and staff is helpful, overall very comfortable stay.

Stayed in December 2022

Clean and comfortable room's

Stayed in October 2022

the value and the food are great

Stayed in September 2022

Knowing the hotel caters for tourist, they should employ staff who can speak English, from Managers to cleaners. Even the pool guy did not understand me as I asked where can I get a pool towel. Create a non-alcohol section for Muslims not only cater people who wishes to drink alcohol. The hotel is all inclusive but I could only drink Cola drinks. No Mocktails or milkshakes for my kids as they make the alcohol drinks in the same machines and bottle shakers. Technically I paid for all inclusive but did not get the benefit of it. The hotel needs to inform that tourist that the taxis are a RIP-OFF and have a shuttle services to most tourist destinations (Land of Legend, Aquarium, etc). At the end the manager checked me out and did not even say "safe travel" or walked me out but as soon as other white people came in he went to carry their bags.

I am sorry the stay was not likable. The staff from manager to waiters was unfriendly. I requested 3 months ago for two rooms to be together or close but the manager Ahmet gave me rooms 12 doors away from my kids. I have confirmation that they agreed to have it close to one another. My room had a view of the dirt bins and wine bottles. When I queried and showed my emails he then moved us close to one another immediately. No one can speak English, it was so difficult to communicate with staff. I would not recommend this hotel to anyone especially people of colour like us. We felt out of place as everyone kept looking at us like we aliens but yet Muslim Indians from South Africa.

Stayed in June 2024

The hotel is a bit outdated, rooms are small for 3 people and definitely need a renovation, as well as, beach and pool beds. The hotel is nice but far from being 5 stars hotel.

The most notable part of the staying is definitely the staff. All of them were polite, and professional, with great patience and a smile. The food was various, always fresh, and every dinner was different, tasty and well-cooked.

Stayed in June 2023

Very bad staff in the reception

Stayed in July 2023

The staff are as miserable and unhelpful

The food

Stayed in June 2023

The stuff is very bad even our luggage we took it by our self

The food is good but the stuff are so unfriendly and not helping at all

Stayed in June 2023