Dinner Options: Unfortunately, the dining experience does not match the hotel's overall quality. The dinner menu lacks variety and appears to cater predominantly to Turkish guests. This limited approach can leave international guests feeling overlooked. Improving the diversity of meal options would significantly enhance the guest experience. Overpricing: Over the last five years, the hotel has become increasingly overpriced compared to other hotels of the same level. This shift might discourage returning and potential guests, especially when better value options are available elsewhere. Reservation System: The online reservation system is restrictive, catering almost exclusively to the local market. As an international guest, you cannot book directly with the hotel or access special offers, which is a significant drawback. Socket Converter Unavailability: The hotel uses two-pin sockets and does not provide black socket converters for foreign guests. Neither the hotel nor nearby shops offer these converters, so travelers should bring their own to avoid inconvenience. Staff Attitude: The attitude of the management and staff toward foreign guests, particularly Arab visitors, is disappointing. Many times, their behavior feels unwelcoming or even rude. The management needs to work on their staff's attitude and behavior toward non-Turkish guests and introduce more guest-friendly policies to attract a broader range of international guests.

NG Enjoy Sapanca is a beautifully located and impeccably clean hotel. The surrounding facilities are excellent, making it a great choice for those looking for relaxation and stunning natural scenery. However, while the hotel has a lot of potential, several areas need significant improvement. Breakfast Excellence: The breakfast at NG Enjoy Sapanca is truly outstanding, with an excellent variety that caters to a wide range of tastes. From traditional Turkish delicacies to international options, the breakfast spread is well-thought-out, fresh, and delicious—a great way to start the day. Cleanliness: The hotel maintains a very high standard of cleanliness in all areas, which is commendable. Location: The location is fantastic, nestled in a serene environment that offers a great escape from city life. Facilities: The amenities around the hotel are well-maintained, providing guests with plenty of options for leisure and comfort.

Stayed in December 2024

Cleaning staff was so loud

Peace and quiet

Stayed in December 2024

1-the room 200m. From the lift. And we old people. 2.the front office gave us not special room far not in the highest floor. Although we ask her for this3.the reception people not helpful 4-the restaurant very very crowded

Food. and the pool

Stayed in November 2024

Nothing

Because of very big facilities with many indoor/outdoor pools and branch food options served.

Stayed in October 2024

The cleanliness of the room wasn't good And for the value of money at least their should be a bathtub

The atmosphere is good

Stayed in October 2024

The only thing that surprised was that no coffee or cappuccino at breakfast.

Great place and service. Front desk doing great job. Very big rooms, everything is new. Huge pool, very green outside. Nice food selection.

Stayed in September 2024

Nothing

The place is very beautiful, clean and very classy. The treatment of the employees was very professional, and there are people who speak Arabic. They helped us very much. I thank Mohammed, and Mustafa, thank you very special.

Stayed in August 2024

After noon tea could be in the pool area/garden in addition to the mean restaurant in the summer Breakfast could be extended till 11 am

Check in experience Room amenities Family friendly facility Excellent food quality All Spa facilites such as Turkish bath (women, men separately) Different clean luxury in door and out door swimming pools for kids and adult, also for women only pool Allow sharing all the facilities of NG Sapanca such as Sliding pool and The Beuty salon with hair cut of Mrs. Arzu You do not need to get out from the hotel

Stayed in July 2024

Everything

Stayed in July 2024

N. A

The location

Stayed in July 2024

From the valet to the front desk and everyone we interacted with, the staff was exceptionally courteous, making our stay delightful. Highly recommended!

Stayed in June 2024

Thank you so much was pleasure stay

Stayed in May 2024

Na

Perfect service, delicious food, very tasty varieties during tea time and dinner . Not only enriched buffet and also very tasty items. Many other hotels should benchmark this hotel , really. Very good options for kids and you will find very good music and relaxing alternatives for adults. I highly recommend to stay

Stayed in April 2024

We had a very relaxing stay at NG Enjoy. The hotel was clean and well maintained. The staff was very helpful and accomodating, especially Mohammed and Irem.

Stayed in January 2024

They don’t tell you what benefits you get

Everything many pool options Kids club Great view 

Stayed in September 2023

Place can have more kids entertaining activities

Staff were great. Food buffet at full board was amazing. Check in experience and their attention to detail was very comforting. They accommodated my request regarding the rooms to help my old aged parents and kids requirements

Stayed in July 2023

nothing

every thing was good

Stayed in July 2023

gym was very small.

Friendly staff and easy check-in

Stayed in July 2023

Amazing

Stayed in July 2023

Minuture golf course needs further established. New set of beds should be attained for the hotel. The shower was a bit unfunctional

The half board is a good deal; there was quality and verity. Facilities within the hotel would keep you enjoyed and relaxed for two days at least.

Stayed in June 2023

the food in general was ok not so amazing and the staff were not so welcoming and nice. i’m used to amazing hospitality so it lacked in that aspect. also i found spider webs in the room so not sure how clean they were

the location is amazing with natural forests and lots of walking tracks inside the hotel resort itself. breakfast and dinner also has a very large variety.

Stayed in June 2023

Dinner Food

Clean and comfortable place.

Stayed in May 2023

Variety of facilities, food, outdoor activities, gardens, and pool.

Stayed in March 2023

there is a smell in the blanket of the bed because of washing and maybe not drying.

every thing was really good clean and food nice and delicious service was really great

Stayed in February 2023