Reviews of Root Karaköy 4 stars

I like location, near by Galat Port.

The staff not helping and not supporting. I ask them late checkout because I did the check in at 3 am and I asked them to give some time to sleep and take bath but they told me only 30 mins we can give. Other hotels they gave me 3 hours extra.

Nice location 10 min walking from Galataport and Galata tower. Very good and tasty breakfast at the roof with a stunning city view

A bit dark corridors of the hotel

Photos for the room are different to the actual room

Inconsistently in the rooms from the photos

Lovely staff, clean room, great location.

Hotel is opposite a pray bell tower (5.30am wake ups) and the curtains don’t block out all the light.

The staff are excellent, they are very warm and welcoming. You can’t beat the location, right next to the tram station which can take you everywhere in minutes, the area is very lively and not so touristy with a mall, and plenty of bars and restaurants. The room is clean and cozy

The breakfast is quite poor to be honest, hope they can improve on this

Well designed hotel in the trendy area of Karaköy. The staff were really helpful. The bedroom and bathroom was really luxury with views over Karakoy. The spa facilities and gym are also pretty good for a city stay.

The bar lacks a bit of atmosphere, the spa and gym probably are due a renovation. Some of the property is starting to show a bit of wear and tear. The staff could have provided a bit more local guidance or places to go etc.

Great location and very competent staff. Will come back.

The noise isolation could be a enhanced

We stayed in early July and had a pleasant experience. First off, the staff were fantastic—friendly, helpful, and genuinely attentive. You really can’t ask for better service. Our room was clean and comfortable, with both AC and a fan that kept things cool. I do wonder how well it holds up in the hotter August weather. The location is excellent—walking distance to plenty of restaurants and local spots. A word of caution: the lower-priced rooms are very small, and the windows face interior walls, which makes them feel a bit claustrophobic. We ended up switching to an upgraded room and paid about 50% more. If you're booking, I’d recommend going straight for the upgraded option—it’s worth it.

Breakfast was solid. The tea was excellent, but the coffee left a lot to be desired—we actually asked for instant coffee instead. There were quite a few items on the buffet that no one seemed to touch. They could probably simplify the spread without losing quality. The hotel itself is quite old. According to one of the staff, it was renovated three years ago, but honestly, that wasn’t very apparent. Maybe some rooms got a facelift, but the overall feel didn’t reflect a recent renovation. The hallways were painted in dark colors and lit by motion sensors, which made them feel gloomy and a bit eerie. Not my favorite vibe. We also had a few maintenance issues—our in-room coffee maker broke and was never replaced. Small things like that added up and gave the impression that the hotel might be operating on a tight budget.

Great service had an Arabic speaker assistant her name Maryam was very kind and helpful.

When we first got there, we were not sure about the location of the place. However, once we explored, we quickly discovered that it was perfectly located to everything. The tram station is right outside like a 2-minute walk away. It has an entire block of restaurants and bars literally across the street. We found it so convenient for us, really. It's definitely a must book. It's close enough to everything one would want to be around. Next time we are in Istanbul we will definitely book this place. The room had great aircon which was needed as outside was really hot. Room has everything we needed. We didnt spent much time in the room anyways as we were always out and about. They also have a lovely rooftop restaurant with great views of the city.