Reviews of Tripolis Hotel 5 stars
Kale Mahallesi Adnan Kahveci Bulvari No:90, 20800 Pamukkale, Turkey
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe pool was large and cool. The hotel was clean except for stained carpets and furniture.
The staff at reception were incredibly rude and unhelpful. The room air conditioner broke and I had to change rooms and they did not offer to help move my suitcases. A staff repair person angrily took my friend’s card key away from her and yelled at her. For some reason he thought it was not her room. The hotel had loud music and partying outside until 11:30 pm making it very hard to sleep. The room furniture was worn and dated.
Dear Lisa, Thank you for your kind review and especially for your nice comments about our cleanliness and breakfast. We work diligently to ensure our guests' satisfaction. We would be honored to welcome you again. Best Regards,
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location and food. Staff friendly and did their utmost to help us English speaking folk
Would have loved a bigger blanket
Dear Fiona, Thank you very much for your valuable review! We are very happy that you enjoyed your stay. We would be delighted to welcome you again. Best Regards,
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewI liked the warm welcome and the large, outdoor swimming pool and they upgraded us for our anniversary. It was also well located.
While the resort had many positives, I felt the overall attention to detail did not meet the standards typically expected of a five-star property. The breakfast buffet was enjoyable, but it required more frequent replenishment to maintain quality throughout the service. Our room was clean, but small oversights, such as hair on the bathroom floor and the lack of a fresh toilet paper roll for new guests detracted from what should be a consistently high standard. At checkout, the experience was unexpectedly abrupt. The reception staff asked us to settle our bill, and once payment was made, they walked away without a thank you or confirmation that our stay was complete. This lack of basic hospitality left us uncertain whether we were free to go. Overall, while the resort had some strong elements, these details fell short of five-star expectations and were more in line with a four-star experience.
Dear Lea, Thank you for your valuable feedback. Please be assured that we will take your suggestions into consideration. We are constantly working to improve our guests' experience. We hope you can observe these improvements during your future stay. Best Regards,
Dear Lea, Thank you for your valuable feedback. Please be assured that we will take your suggestions into consideration. We are constantly working to improve our guests' experience. We hope you can observe these improvements during your… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewDear Our Guest, Thank you for taking your precious time to share your kind thoughts about our hotel. Your positive feedback motivates us. We hope to see you again soon! Best Regars,
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewLocation, size of the room, cleanliness
Food wasnt great
Dear Carlo, Thank you for taking your precious time to share your kind thoughts about our hotel. Your positive feedback motivates us. We work diligently to ensure our guests' satisfaction. We would be honored to welcome you again. Tripolis Family,
Dear Carlo, Thank you for taking your precious time to share your kind thoughts about our hotel. Your positive feedback motivates us. We work diligently to ensure our guests' satisfaction. We would be honored to welcome you again. Trip… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewGreat location
The location
Dear Terdkiat, Thank you for your kind review. Our guests' satisfaction is our top priority. We hope your stay was full of unforgettable memories. We look forward to welcoming you back. Tripolis Family
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewstayed for 2 nights (August 2024). All beds and mattresses were replaced with new comfortable ones. we took breakfast/dinner, it was quite tasty. the pool is clean. there are not many people in the hotel. but most importantly, it is 7 minutes by car from Travertines which is why everyone comes here.
They don't take you to the room, they tell you where to go, where to turn. be sure to close the balcony door, otherwise there are a lot of midges
Dear Olga, Thank you for your kind review and especially for your nice comments about our cleanliness and breakfast. We work diligently to ensure our guests' satisfaction. We would be honored to welcome you again. Trpolis Family,
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewReviewed: 30 June 2023 · Stayed in June 2023
Verified reviewJust the location
Unclean and very old furniture
Hi Bassam, I really apologıze. We didnt know about that. You can say same tıme When you have any pronlems about room We can help you same tıme When you say us. Bestregards.
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewReviewed: 24 November 2022 · Stayed in November 2022
Verified reviewComfortable bed, warm room, good shower, clean, friendly staff and excellent value for money. We had dinner and breakfast included. Dinner was a buffet with an enormous choice of vegan and vegetarian dishes (no vegan desserts though).
No wifi in the room only in the lobby. That would have been fine but it often got disconnected. Breakfast buffet was a bit disappointing.
Hi Dear Noemı ; Thank You For Your best wıshes. We hoe, See You again nex year. Bestregards
Reviewed: 12 September 2022 · Stayed in September 2022
Verified reviewEverything was perfect.
There is no Wi-fi in our rooms.
Hi Dear Istvan, Hu Thank You For Your best wıshes. We hope see you again. Bestregards
Reviewed: 3 September 2022 · Stayed in September 2022
Verified reviewRooms and bed was comfortable. Location was excellent, the grounds and pools were beautiful.
Bedding was skimpy, no top sheet, no extra pillows. TV didn't work. Shower was clogged but I was able to remove a huge disgusting blob of hair and soap to free it. Food was plentiful but mediocre. Breakfast was especially disappointing with only instant coffee, no real juices.
Thank You.