The White Heaven Hotel was, without a doubt, the most hospitable hotel I have ever stayed in. From the very first moment, we felt genuinely welcomed. The breakfast was simply wonderful – extremely varied, fresh, and full of local flavours. Mr. Ismael, who manages the property, is truly remarkable. He helped us with everything we needed: arranging transfers to the airport and to the caves, and even recommending a fantastic local family-run restaurant, Oba Restaurant, which I also highly recommend – not only delicious but also very affordable. During our stay, he kindly offered us a beautiful magnet for the fridge and two glasses of local Pamukkale wine to taste. To our surprise, he even drove us personally to the travertines, which was such a thoughtful gesture. The hotel’s location is also excellent, within walking distance of the town centre and the travertine pools. I wholeheartedly recommend White Heaven Hotel – truly a five-star experience in terms of hospitality!

Stayed in September 2025

We liked everything

Incredibly helpful and friendly staff. Lovely breakfast. Excellent room cleaning.

Stayed in April 2025

The staff was super friendly

Stayed in January 2025

A bit too dark in the lobby but eco friendly probably 😁 don’t get me wrong, they just have so beautiful chandeliers and table lamps that it was said that they were turned off all the time.

Beautiful hotel, amazing restaurant on the top 6th floor. Delicious breakfasts ♥️

Stayed in December 2024

Very nice hotel, excellent location. Exceptionally nice staff.

Stayed in November 2024

Food is so bad,and massages are very bad

Everything is good

Stayed in April 2024

N/A

The room exceeded my expectations and the hotel was conveniently located with transport links nearby.

Stayed in May 2024

Nothing

Very clean, nice food, very helpful & friendly staff

Stayed in April 2024

Location

Cleanliness and staff friendliness

Stayed in March 2024

Nice hotel Great breakfast

Stayed in January 2024

The Front Desk clerk pressed us to book dinner or sightseeing thru him. We did not as they weren't good deals. He lined us up a taxi to the airport thru "a friend" and insisted we pay 200 Turkish Lira over the actual fare. The cabbie didn't even use his meter. In short, beware of the night Front Desk clerk!! (When we called the night before, same guy said no hotel shuttle was available, so we had to take a taxi there!)

I liked the location and the rooms.

Stayed in October 2023

The only down side is the WiFi didn't work much on the 6th floor, maybe they can look into this in future

The location was very convenient, the lobby is very spacious with lots of seating areas to relax in. The restaurant on the roof terrace had lovely decor and views

Stayed in September 2023

Great hotel

Stayed in September 2023

Wifi was not working at all in our room :( we had to go to reception to get connected.

Very nice team, comfortable beds, and convenient location

Stayed in August 2023

Breakfast needed more options.

Accessibility to main attractions, friendly staff,

Stayed in November 2022

All

Stayed in November 2022

All was good nothing bad to say

very good location clean and friendly staff with good breakfast

Stayed in November 2022

There is some important infrastructure issues in the hotel: the rooms are not well isolated for sound and you can hear other rooms. The worth part was that you can easily hear everything from the bathroom when someone else in another room use it including the toilet flush, and even worse, sometimes you smell the toilet of the other rooms in the morning which is actually very unpleasant. The breakfast was average with almost no variation during 10 days of our stay.

The major highlight of this establishment is actually the staff which were all very friendly, respectful and helpful. Overall it is a good hotel located in Fatih/Aksaray which is a very crowded popular area in Istanbul (not at all a touristic or quiet area). The hotel is situated in a bystreet within several several curtain and toggery massive sale stores, so busy and noisy during the day, but very quiet during the night. The hotel was very clean and we had no issue in this sense.

Stayed in September 2022

Breakfast didn’t really suit our western taste buds

Cetin and Onur had fun personalities and looked after us well. Made the stay enjoyable

Stayed in October 2022

room service meals could be better

very nice place, welcome drink at arrival was very nice surprise, nice big clean room, helpful staff, good breakfast

Stayed in September 2022

The decor The cleanliness The quick service

Stayed in September 2022

Sound proofing is not very good, can hear the tv sounds from next door and voices from the corridor.

Staff really friendly! It has an elegant and comfortable atmosphere. The SPA and Turkish bath is quite good as well, me and my boyfriend really liked it, though it was a bit expensive. BTW really liked the fragrance they use in the lobby

Stayed in September 2022

Beautiful hotel, Quiet location, near all the attractions in sultanahmet, clean room and bathroom, helpful staff. However, only one of the receptionist could speak english which should be noted as its a 4 star hotel. Secondly, breakfast included was a huge let down the dining area was gorgeous but breakfast itself was very lacklustre. (Lacked variety) Thirdly, our room was on the 6th floor directly below the dining area so it was extremely loud in the morning which disturbed our sleep quite alot.

Stayed in January 2025

Communication in English is difficult . Poor room service . Sauna , Hamam & massage under renovation, on-line description not updated . Internet is poor, weak signal. Can't open many websites. Room service prices are high.

Location is good

Stayed in December 2024