Reviews of 北投晶泉丰旅 Wellspring by Silks Beitou 5 stars
No.19, Quanyuan Rd., Beitou District, 112 Taipei, Taiwan
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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewClean, calm vibe, onsen bath in the room, nice robes. Overall relaxing stay.
We stayed at a couple of silks before. This one somehow disappointed us a bit. The atmosphere was a bit different (less flexible, less service minded). The pools and wellness were nice but not really worth the extra money. Breakfast also was a bit less than at other Silks’ hotels. But it remains a great hotel
Dear Katleen be, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience and disappointment caused by not meeting your expectations during this stay. We will make every effort to improve the issues you mentioned. Your feedback is very important to us, and we truly appreciate the opportunity to further enhance our service quality. We hope to have the opportunity to serve you again in the future. Wishing you peace and wellness, Sandy Li Front Desk Assistant Manager Wellspring by Silks Beitou
Dear Katleen be, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience and disappointment caused by not meeting your expectations during this stay. We will make every effort to improve the is… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewGreat location, hospitable & friendly staff and excellent facilities. Breakfast & Bathroom are the highlights of our stay, we loved the cold & hot spring tubs in the room. Happy hour and welcome snacks were a great touch.
Wish there wasn’t a rule to wear the skull cap in the swimming pool & wish we could wear swimsuits in the common hot spring pool.
Dear Shailesh, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Shailesh, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewVery good location near the metro station and the park. Extremely friendly and helpful staff. The rooms and all other areas of the hotel are beautifully furnished. The onsen and pool area is wonderful and peaceful to relax after a busy day.
Dear Bettina, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Bettina, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service … Show more
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewBreakfast was plentiful with a good selection of foods and cooking styles Swimming pool and leisure facilities were outstanding Bathroom facilities were amazing; nice extra touches in the bedrooms Décor and environment (including pleasing bird song in the lifts) were stunning
Staff at reception were not always the most welcoming. It wasn't easy to advance book
Dear Janet Guest, Thank you very much for taking the time to share your thoughtful feedback. We’re delighted to know that you enjoyed our breakfast offerings, leisure facilities, room amenities, and the overall ambiance of the hotel — including the small details like the birdsong in the elevators, which we’re glad made a pleasant impression. Your recognition means a great deal to us. At the same time, we sincerely regret to hear that your experience at the reception did not meet expectations, and that advance booking was not as smooth as it should be. Please rest assured that we have shared your comments with the relevant teams for internal review and improvement, as we strive to provide warm, seamless service to every guest. We truly appreciate your valuable input and hope to have the opportunity to welcome you again for an even more enjoyable stay. Warm regards, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Janet Guest, Thank you very much for taking the time to share your thoughtful feedback. We’re delighted to know that you enjoyed our breakfast offerings, leisure facilities, room amenities, and the overall ambiance of the hotel — inclu… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewLocation is good, hotel is new, spa is amazing.
Language barriers, not all can speak English. Staff told us they will explain to us everything about the hotel facility at check in, nothing was done, nothing was explained. ID was required to be checked 3 times in a row by different staff at 1min of interval each, meaning no communication between the staff. Next day we go to breakfast at 9:30 and then we get told the breakfast ends at 10am. Breakfast choice is very limited, surprisingly not much Taiwanese choices.
Dear Leon Guest, Thank you for taking the time to share your recent experience with us. We are delighted to hear that you appreciated our convenient location, modern facilities, and relaxing spa. At the same time, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding language barriers, repeated ID checks, and the lack of proper facility introduction at check-in has been noted with great concern. We will reinforce internal communication and staff training to ensure more seamless and attentive service moving forward. We also acknowledge your comments about the breakfast selection and the limited availability of local Taiwanese options. Your suggestions have been shared with our culinary team as we continually work to improve the variety and quality of our offerings. Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide you with an enhanced and more satisfying experience in the future. Warm regards, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Leon Guest, Thank you for taking the time to share your recent experience with us. We are delighted to hear that you appreciated our convenient location, modern facilities, and relaxing spa. At the same time, we sincerely apologize for… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewThe breakfast was much better than expected with various choices both in western and Chinese styles
We had dinner at your restaurant. We found the quantity was too much. They should have the choice of just salad dinner particularly for seniors in their 70’s . We can’t eat much meat!
Dear leung, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear leung, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service M… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewBeautiful & clean, excellent service.
Dear Aihwa, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Aihwa, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service M… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewThe room is well designed, complimentary minibar that is well curated, healthy breakfast, and the room for peaceful refreshment by the lobby.
Dear Anggle, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Anggle, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service … Show more
Reviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewIt's not bad, but it's not good enough.
Dear Yi Chih, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Yi Chih, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewEverything
None
Dear Kelly, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Kelly, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service M… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified review食材非常新鮮
Dear Madeleine, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the future. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Madeleine, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the future… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewGreat location but the rooms are a bit small. The hot spring is just so so probably because of the small scale.
Dear Kin Yuen, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Kin Yuen, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Servic… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewDear Kuo Chang, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the future. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Kuo Chang, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the future… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewLocation and deco
Room a bit too small
Dear Franco, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Franco, Thank you for your kind words and recognition of our services and facilities. We look forward to welcoming you again and providing you with another exceptional experience. Wishing you peace and wellness, Sunny Lin VIP Service … Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewNo airport shuttle
Dear Muk Sum Walter, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the future. Wishing you peace and wellness, Sunny Lin VIP Service Manager Wellspring by Silks Beitou
Dear Muk Sum Walter, Thank you for taking the time to provide your feedback. Your recognition and support are our greatest motivation to continually enhance our service quality. We look forward to the opportunity to serve you again in the f… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified review