Reviews of Phoenix Pavilion Hot Spring Hotel 3 stars

The staff upgraded our room for free. It was very spacious and had a big bathroom and dressing room. The staff was very kind and the hot bath was amazing. I also liked the japanese style tatami mats.

There were no windows in the room. The shuttle service is only till 10 pm.

I enjoyed the onsen so much. And also, deep appreciation to the driver who suggested that I grab dinner beforehand as there are not many dinner options in walking distance from the hotel, then give the hotel a call when I needed picking up from Carrefour. Hotel pre-dropped my luggage in my room. Very thoughtful. Then on the day I checked out, I left my bags with the hotel for safe keeping, and went hiking in Yangmingshan, fell and got injured, so by the time I made it back down the mountain I was very tired. The staff kindly ferried my bags to Xinbeitou MRT where I was at. Caring and Great service I would stay here again! And the onsen water was great.

No lift, get used to stairs. There was a foul cigarette smell when I entered the hotel. But ok to ignore after I moved away from the lobby. Walls are thin so you do hear abit of noise from neighbouring guests.

Free shuttle, very friendly services, family room with two separate spaces

Highlight recommend. Staffs is responsive. Free shuttle car to MRT. Like the room environment..super good.clean and comfortable. Night time also help us grab the bubble team 😉.

The private hot spring was amazing. Literally dream come true. We also got food delivered in the morning. It was amazing . We definitely recommend

We don’t am have any complaints

The onsen was very nice and the location was not too far off from the train station. The room was okay and the bed surprisingly comfortable. The theme of the place was very cozy.

The lack of hot water in the shower wasn't so nice, also the feng shui of our room (with the bed facing the door) wasn't so comforting. There are some signs that the hotel is a little run down, but not too bad.

Very spacious and comfortable rooms. The staff were friendly and helpful.

There was no lift to the room and we had to climb several flights of stairs up. This should have been flagged out in the hotel description as guests might have difficulty with stairs.

Staff are very helpful and welcoming. Close to Thermal Valley. Water quality is good.

Excellent location - free shuttle to Xin Beitou as many times as you like. Very worth the cost to get Premier room to have your open air hot spring and savor the green sulphur, milky white thermal water. I stayed in room 306 located directly below their hotel sign - see picture. Complimentary 24 hour auto coffee grind machine in lobby and bottled water as well. Staff friendly and accommodating, English spoken. Family run hotel with great 'feel'. Several temples within walking distance as well as a family mart for convenience store items, Would return.

Definitely booking for both the accommodation and the over all hot spring experience. Absolutely loved the vibe, the people and the facilities. We thoroughly enjoyed hot spring facility especially the in room semi open air room. I also left my phone in the hotel bathroom and it was returned to me by staff. Definitely a trustworthy staff.

The breakfast was a true local experience but did not sit quite well with most of us. Although there are jams and breads included in the spread, a majority of the offerings are local cuisine breakfast so take note of this prior to booking. But this isn’t really an issue, but rather a point of preference. It was still over all great!

An unque and beautiful place to stay and private thermal bath. I recommend. Thanks Andy

Staff service was outstanding. Breakfast was good.

The bathroom did not have an enclosed shower.

Staff were super nice. It was great to be able to have a hot spring bath in hotel room anytime. The free shuttle bus was very helpful! Early check-in was accommodated when room became available.

None

Semi outdoor hot spring

Some of the facilities are a little bit outdated.

1. The location of the hotel is perfectly situated at a corner of New Beitou that is away from the hustle and bustle of traffic. 2. The free shuttle van service is really helpful as it can ferry you to different places. I asked the driver for breakfast recommendations and he dropped me off at this store near the metro station. The driver was really friendly! 3. The room design is inspired by Japanese traditional homes. It gives off a very warm feeling. 4. The hot spring water from the taps are naturally derived. The hot spring tub is big and provides a relaxing experience.

1. The staircases leading up to the rooms are quite old and narrow. Visitors with big luggage might need to request help from the hotel staff to carry it upstairs. 2. The room that I initially stayed in had a wasp and the hotel staff would prefer it to fly away to the nature by its own. So, the hotel staff upgraded my room at no cost at all! I understand their concern for wildlife conservation and honestly felt relieved that they did not kill the wasp. 3. The hot water supply at the shower room does not seem to work. But my solution to that was to use the hot spring water to shower, so it was all good.

The bigger pool is a paid facility, not free for guest. Only a small bath tub for the hot spring.

The ambience can be improved with modern furnishing and deco. Onsen bath was good for my 1st 3 days. On my last day, a big cockroach died in the onsen bath. Flies were in the room. Room has 3 windows but none can be opened. Only plus points are friendly staff and shuttle service to xinbeitou mrt.