Reviews of Four Points by Sheraton Yilan Jiaoxi 4 stars
No. 1, Lane 18, Lane 48, Renai Road,, 262 Jiaoxi, Taiwan
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewUnfortunately, the hotel does not deliver what it promises. Very outdated and crowded.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please rest assured that your comments have been shared with our management team for review, as we are continually working to improve and provide a more comfortable experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards we strive for. Warm regards, Four Points by Sheraton Yilan Jiaoxi
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please rest assured that your comments have been shared with our management team for review, as we are cont… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewSo so
Room too small.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewWe had an awesome time at the hotel. The amenities superb amazing making sure you will have a good time to relax and have fun with your family specially the kids. And they will make sure that you will not be hungry during the stay since they offer a breakfast buffet, plus afternoon and evening snacks 😊
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewHot springs.
Breakfast was repetitive but plenty of choices. Few staff members able to speak English. An open display of available leaflets about tourist spots in foyer would have been helpful. More seating in foyer would also have been useful for clients. Lounge seats in health club should have been available n provided to relax in.
Reviewed: 21 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in January 2025
Verified reviewLocation
It feel more like a business purpose hotel than leisure
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewGood location.
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewLocation and staff
facilities, and bath tub is not clearn enough in my standard
Reviewed: 5 November 2024 · Stayed in October 2024
Verified reviewBreakfast selections was great!
Nothing
Thank you for sharing your feedback. We’re sorry that the weather affected your stay, preventing us from providing a fully satisfying experience. We hope to have the chance to welcome you back soon and create a wonderful hot spring vacation for you! Thank you! Four Points by Sheraton Yilan Jiaoxi
Thank you for sharing your feedback. We’re sorry that the weather affected your stay, preventing us from providing a fully satisfying experience. We hope to have the chance to welcome you back soon and create a wonderful hot spring vacation… Show more
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified reviewBreakfasts
Room too small and price too high
Reviewed: 5 April 2024 · Stayed in April 2024
Verified reviewThe staff in this hotel have the best service attitude I have ever encountered. Friendly, professional and always willing to help. The hotel shuttle drivers were friendly and very punctual. We experienced the earthquake having breakfast and the service staff ensured our safety by evacuating us calmly and professionally…they must have felt scared and worried too. Kudos to the great service attitude! The concierge staff was really helpful throughout our stay, helping to book the shuttle van and responding last minute as we missed our train from Yilan. He also helped to carry the luggages down 7 floors as the lift were under review after the earthquake. Thank you so much! Great spread for breakfast and hotel provided free food for afternoon snacks and evening snacks. Loved these! The jacuzzi pool with hot springs water was very relaxing. One of the nozzle did not work and the lifeguard immediately responded and got it fixed! Great efficiency!
The property is a bit old and could use some refurbishing. However, the amazing staff and hot spring in the room makes everything worth it!
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewStuff is very helpful in all facilities in hotel.
Reviewed: 31 December 2023 · Stayed in December 2023
Verified reviewReviewed: 7 July 2023 · Stayed in July 2023
Verified reviewHousekeeping is noisy.
Reviewed: 18 March 2023 · Stayed in February 2023
Verified reviewReviewed: 17 March 2023 · Stayed in March 2023
Verified review- room is big and comfortable. - the hot spring in the room is comfortable. - stuff is friendly. - location is very good. - Duck dinner set in the restaurant is delicious.
Such as high-end hotel, but there is no luggage attendant, because there are too many luggage, fortunately, they lent me luggage trolley, I carry it by myself, up and down.