It appears I was charged for a couples stay even though I booked for one person. This meant I had double portions at each meal and no option to forego that for a refund. Didn’t really need the extra food and would have rathered to have the cash.

The rooms were exceptional, the most comfy bed and beautiful spa. I especially loved the public women’s baths in the hotel. It was an incredibly special cultural experience as well as very relaxing. The views are spectacular.

Stayed in July 2025

The three sets of stairs up to our room made travelling with luggages a challenge. And our room was located on a different building from the main, making it tricky to get to the main building when it rains.

Lovely location, just a minute walk from the Old Street, and less than 5-minute walk from the Wulai Bus Terminal, which made travelling about so convenient, unless you’ve got the rain clouds trailing after you during your travels. Staff service was friendly and attentive. Breakfast + Dinner Half Board made it so much more convenient as we didn’t have to think about where to have these meals at.

Stayed in July 2025

The lights I thought were on the dim side and the place is accessible with elevators and or stairs. The rooms are in separate buildings from the main building with the front desk and dining area.

The food was excellent and location to the river and shops are awesome. Private room with the hot and cold baths were spot on.

Stayed in May 2025

The private onsen was great. You could soak in hot spring water in your room while looking out at the stream. Very clean & comfortable. The hot pot was excellent. Convenient location—just off old street & a 4 minute walk to the bus stop/taxi stand

Stayed in May 2025

Nothing

The whole place smells good. Location is perfect with the night market just outside the hotel. We like the onsen in the room.

Stayed in February 2025

Location was perfect. A good getaway after exploring the city ♥️

Stayed in March 2025

NA

Dinner was hotpot. It was shared between 2 persons which is sufficient. Breakfast was a choice between Chinese and western. Hearty western breakfast for us.

Stayed in March 2025

The hotel is in the “centre” of Wulai. The rooms and facilities are a bit dated, but well maintained. The staff is very friendly and helpful. For dinner, there are various options of hot pot. For breakfast, one can choose between a Chinese and Western breakfast.

Stayed in January 2025

Nothing, but if you are picky the accommodation it's a bit dated. And rustic

The staff are very kind, bed was amazing, the spa area was to die for. Dinner included was hot pot ( very yummy!) And breakfast to choose from Chinese ( best one) to Western style. The room was everything we dreamed of , had a spa bath with hot spring water overlooking the mountains and river.

Stayed in January 2025

- Dinner at the Hotel was very good, the hot pot was very tasty - Staff was very friendly - Rooms were clean and comfortable - Hot Spring was very relaxing - Excellent location just at the end of Old Street

Stayed in December 2024

Only 2 pillows were provided. I had to use the cushions to hug to sleep.

Location was good. Just next to the old street and main station. I booked a private transfer which cost me 1200 TWD per way instead of using the public transport to get to this place. It's more convenient and hassle free. My view in the room to the river was great. Private onsen in my room. Meals are provided but just basic simple hotpot for dinner. Breakfast was the same. The service staff were kind and polite.

Stayed in October 2024

Nothing really

Excellent location close to bus stop and old town Staff were always willing to help and answer questions

Stayed in October 2024

I wish there were bath robes after hotsprings - it feels a little uncomfortable to put on my clothes after bathing. Two towels were available after bathing, but no bath robes to get to our room.

We stay here each time we go to Taiwan - the location is great, the dinner and breakfast are very tasty, the hotsprings feature 2 saunas and 3 different temperature baths.

Stayed in August 2024

Breakfast

Bed style

Stayed in July 2024

Nothing - all perfect!

It was a stunning hotel in a great location. The staff were super helpful and the food was great! A lovely place to stay.

Stayed in July 2024

Hot spring is nice as well as the view from the room. If you are shy to go to the public hot spring, you can enjoy it in your room. The dinner and the breakfast were also recommended as there were only few places to eat

Stayed in July 2024

No elevator in front of the room

Privated onsen in the toilet

Stayed in June 2024

AC in the dining area was turned on at dinner time only, it was really hot in June, Hot Springs, for the men and women were a little dated, but however, appropriate for the traditional setting

Very close proximity to old Street, close to the bus station, family Mart just around the corner, one of the bigger resorts in Wulai, meal was included with eastern and western styles, people were really friendly. We had a room that slept four people, and the AC was nice and strong.

Stayed in June 2024

Comfortable stay. Welcoming staff. Hot pot Dinner provided was good. Hot spring was nice

Stayed in June 2024

Food was not good and wifi was not working at all

The location is fantastic, the rooms are nice and confortable

Stayed in May 2024

Great hotspring hotel

Stayed in April 2024

That hot water is metered, and upon request, especially it cuts off at 11, so for those travelers who are night owls can’t enjoy the hot spring, which kinda defeats the purpose.

Real hot spring water, walking distance from bus station to the place. Dinner and breakfast are included. Helpful staffs.

Stayed in March 2024

This is our second time at Full Moon Spa and we thoroughly enjoyed our stay. It is very conveniently located, right at the start of the Old Street. We brought our young kids with us and they really enjoyed being able to use the private spa in the room. My husband and I loved going down to the adult spa downstairs. I have some dietary restrictions and they were very accommodating. The food portions were very generous, and the staff were very helpful.

Stayed in April 2024

All good!

Staff was very friendly and helpful. Room was very comfortable and nice

Stayed in March 2024