Good design, beautiful

Stayed in July 2025

Nothing to complain about except that the bidet did not always seem to work.

Tucked away in a quiet and seemingly rural part of Yilan. Outdoor onsen was amazing. They also have a decent in-room bath that you can run yourself. Breakfast buffet was comprehensive and mostly delicious. Staff were friendly and warm. They even serve up free hotel supper at night, which is perfect after a soak in the outdoor onsen!

Stayed in March 2025

It was quite far off from central Yilan.

Excellent breakfast, rooms were spacious and bed was excellent. Loved the small hot spring tub in the room!

Stayed in November 2024

While our experience was overwhelmingly positive, I did find the children’s facilities somewhat limited. Aside from the playroom, swimming pool, and a DIY craft area, there were fewer options for family activities compared to similar resorts. For instance, the availability of electric cars and bicycles for kids was not sufficient, which could be expanded to enhance the variety of recreational options.

The resort's family-friendly amenities were a highlight, particularly the small but charming parent-child playroom, which quickly became my children’s favorite spot. Despite its modest size, the playroom was well-equipped, clean, and thoughtfully designed, ensuring the kids had a fantastic time. The swimming pool, though not large, stood out for its remarkably clean water quality. I was particularly impressed by the waterfall feature, which was beautifully maintained without any trace of green algae—a rare achievement that reflects the high standards of upkeep at this property. The resort’s verdant surroundings create a tranquil atmosphere, perfect for relaxation. The staff’s professionalism and courteous service also left a lasting impression, making us feel genuinely welcome throughout our stay.

Stayed in September 2024

There were some mosquitoes after dark.

Rooms were clean and spacious. Hotel facilities were excellent except the swimming pool which was kind of small. All the staffs were well trained and very friendly.

Stayed in August 2024

None

Environment

Stayed in October 2023

The staff speaks little English which of course it's not too bad, but the biggest problem was the CONSTANT phone calls before and during my stay. Why do they need to call me so many times??? Very annoying and never seen that happen before in any other hotel.

It's very well built, good for families but also well designed for a couples getaway. We stayed the weekend in the Garden room that has the outdoor bath with natural hot spring water which was nice. The room has excellent sound proofing and AC. The bathroom was very large and I liked the side shower accessible to the outside bath area. The buffet restaurant and bar was good too!

Stayed in August 2023

The breakfast spread can be improved. It is not bad, but it can be better.

I love that this resort is very family-friendly. The room is good, the bed especially. This place is good for relaxing and recharging after all the stresses from the city life.

Stayed in July 2023

the private outdoor bath attracts a lot of bugs so you’re better off going to the public one. the staff are absolutely lovely, esp the kitchen!

really comfortable family friendly resort. the outdoor public hotspring is wonderful! my daughter loved it.

Stayed in May 2023

there could be more kids activities planned for the kids club.

lives up to its 5* reputation. the service was fantastic. they went out of the way to get some coloured pens for my kids who were given some colour it books upon arrival. I was glad as that kept the kids occupied!

Stayed in May 2023

location…right next to a cemetery

Clean, comfortable and bed lives up to its name

Stayed in April 2023

may be place for food

very good

Stayed in February 2023

Surrounding the hotel is a quiet area, nothing much to see.

Love everything abt the hotel. The private hot spring was wonderful. Wish we had more time to spend in hotel. Their welcome soy drinks taste so good too!

Stayed in December 2022

nil

nice hotel, nice food and great ambience

Stayed in November 2022

nothing

very nice room with great lay out. like the shower area and high ceiling. restaurant food very nice with good quality.

Stayed in November 2022

Quality of food in the restaurants, housekeepjng was not good, no frequent shuttle bus service, too noisy at night because of the nature

Comfortable

Stayed in March 2024

Bed bugs Poor service Definitely does NOT live up to the name Westin. Not even close

The location of the hotel is close to the cemetery. No wonder there are so many funeral home. They do have 711 and family mart. So I guess that’s ok?

Stayed in February 2024

good

good

Stayed in March 2023

nothing.

the atmosphere and the hot springs

Stayed in June 2023

very clean rooms.

Stayed in May 2023

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025