Reviews of Volando Urai Spring Spa & Resort 4 stars

I was given utmost care by everyone while I was there.. even without asking, they look after you. It was a really beautiful experience..

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It was absolutely stunning. The views from the dining areas, reception, and our room were amazing. This was the nicest hotel we’ve ever stayed at. The room was fabulous and so was the service. The room change over for evening time was incredibly thoughtful and made for a romantic evening.

For any non Chinese speaking guests you should make sure you translate any food allergies so that there are no misunderstandings. I was served the food item I am allergic to 2 of the 3 times I was served food. Luckily it’s a mild allergy so having it on the plate is fine but if you have severe allergies translate to confirm would be recommended.

The resort was in a beautiful location next to the river. The rooms were super comfy and spacious with its own spa tub. The food was delicious and prepared by a chef and included in the room cost.

Local aborigen show

Food poisoning requiring hospital visit and lack of concerns by staff

I wasn’t able to shower during my last night of stay

Clean with nice aroma as soon as we enter the hotel

Just little dangerous to walk to old town from hotel since there weren’t walking path. It’ll be nice to have a shuttle to drop and pick up from old town.

The property is absolutely stunning, with beautiful rooms, some of them with river and mountain view. The ensuite mini onsen in the room is the perfect escape from the reality of a full day's hike. The food included in the half board is tasty and beautifully presented

View and food was excellent. Also staffs are very kind and helpful.

Room, stunning view and public bath

F&B offering could be much better

Love everything here! So relaxing and meaningful (about the indigenous tribe’s stories and culture). The services were all excellent and all food was delicious and beautifully presented!

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Staying at Volando was the complete package!! The staff were fantastic and the location looking over the most beautiful river and to be able to relax was all part of their approach. you did not have to leave the accomodation if you didn't want too as everything was catered for to make your stay great. The building itself and its artwork stands apart and the artist who created the drums and brass sculptures is integral to Volando ( you will learn why). Their ceremonies were memorable. The spa component was a highlight and it was wonderful to just come and go as you liked to use the facilities. The massage treatments were some of the best we have experienced. We enjoyed the delicious array of food and both the chinese and french fare were very good. Our room which had a river view was lovely and unassumingly perfect. Also we really loved the area of Wulan and our hosts gave us a map and great advice of the area and what to try, the little railway and the gondola to the waterfalls was fun. A huge thankyou again to the Volando team for making our stay so beautiful.

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Very exclusive, great service, superb food and super fresh. Spa was great!

Nothing actually, will be great if there is more activities to do or have yoga/gym classes. Resort is starting to have signs of being a little run-down, time for an upkeep.

An incredible stay at the resort. It's truly an experience to live with a dedicated but discreet team ! Even if the price may be high for Taiwan, note that it's a relais château and you're entirely taken care of from breakfast to night snack ! It is worth it and great value for money

The service was exceptional, from the front desk to the restaurants to the spa. I almost cried when we were shown our room. It was huge and had a beautiful view of the tranquil river outside. The spa was excellent, there is a public portion that is also great! The hotel was a really short walk to the historic village, where we took a tram up the mountain. The village had amazing street food. The food in the hotel was gastronomy and one could tell that great care went into the planning and preparation of it. The room was supplied with coffee and tea and snacks. All in all, it was very hard to say goodbye. Great accommodation and service for the price.

There was nothing I didn't like about this place and we will go back on our next trip to Taipei. It's a great place to get over jet lag and the uber from Taoyuan airport cost less than our airport ride in Los Angeles.

Would be nice if could provide lunch instead of midnight snacks .

The Hotel is at an amazing location, you can enjoy the hot springs direct in the Hotel Spa. It’s tasteful designed and the staff is lovely and helpful.

It needs urgent a make over, painting and some maintenance work all over. Unfortunately nowhere to sit outside to enjoy the view, we had to go somewhere else. The breakfast is compare to other hotels too simple and you have only two choices. Dinner the same, no wine bar or anything to drink after dinner. It’s actually in a high price range but I think it’s far too expensive for what it is. Such a beauty, with a bit effort easy to wake it up.

We can select the scent of the room, which made the stay very enjoyable. The food is great! (Afternoon tea, dinner, beef noodles and breakfast) I love the activities, performance and the art tour of hotel!

The spa is quite full. We can’t make any booking when we arrived the hotel, shall reserve it in advance. Need to pay attention to the hotel shuttle bus schedule, as it’s only one bus for every 2 hours.

The hotel cerebrated our birthday surprisingly ,made our hearts very warmly.

Our room’s Bathroom chair got moldy. The beef we ate at the dinner time was tough a little.

Food was wonderful

The building need renovation, or at least touch up. Single Guests are not welcome.....