9.0

Reviews of The Moment Hotel Hualien by Lakeshore 4 stars

No.10-5, Caolin, 971 Shunan, Taiwan

  • Alberto

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Amazing breakfast! Nice pool. Spacious and bright room

    Nothing

  • Karin

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review

    We were staying in the moment hotel, 6 person room. Great room. Kitchen downstairs well equipped. They let us use the infinity pool of the adjacent hotel free of charge. It's close to Taroko, but not many restaurant options nearby.

    Property response:

    Dear Guest, Thank you very much for your support of Lakeshore Hotel Taroko. Our hotel features the deep blue and clear Pacific Ocean, alongside the majestic Taroko Gorge, creating a serene and tranquil vacation environment, away from the hustle and bustle. Enjoy the soothing sounds of the waves on the beach and welcome the beautiful journey with the sunrise. Once again, we appreciate you taking the time to share your accommodation experience. We will continue to improve and look forward to your visit again. Best regards,

    Dear Guest, Thank you very much for your support of Lakeshore Hotel Taroko. Our hotel features the deep blue and clear Pacific Ocean, alongside the majestic Taroko Gorge, creating a serene and tranquil vacation environment, away from the hu… Show more

    The Moment Hotel Hualien by Lakeshore
    12 August 2025
  • Tomasz

    Reviewed: 24 April 2025 · Stayed in March 2025

    Verified review

    The hotel enjoys a convenient location near Taroko Gorge. The Michelin-recommended breakfast was outstanding; among several excellent breakfasts experienced in Taiwan, this one was superior and fully justified the expense. A wide selection of unique beverages was provided in the refrigerator (included in the room rate).

    Property response:

    Dear Tomasz, Thank you for your five-star encouragement. We prepare nature and beauty for travelers, allowing them to enjoy a moment of tranquility in the hustle and bustle of life and relax during their trip. We look forward to seeing you again next time. See you next time.

    Dear Tomasz, Thank you for your five-star encouragement. We prepare nature and beauty for travelers, allowing them to enjoy a moment of tranquility in the hustle and bustle of life and relax during their trip. We look forward to seeing you … Show more

    The Moment Hotel Hualien by Lakeshore
    28 April 2025
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  • Mel

    Reviewed: 26 February 2025 · Stayed in February 2025

    Verified review

    Modern furnishing and clean rooms. Bathrooms were also clean too. Nice that the bathrooms were gender-segragated. Has washing machine and dryer in the bathroom. Although check-in and checkout were self-auto staff were nice and attentive when I had questions and requests.

    My room was on 2nd floor while female bathroom was on 3rd floor, meaning I need to come out the room and go upstairs to use the toilet at night. But I liked the fact that the bathrooms were separated between males and females anyway.

    Property response:

    Dear guests: thank you for sharing your stay. We will continue to work hard to improve the shortcomings and provide your opinions to relevant departments for reference. We hope that every time we welcome you in the future, you will see a more improved Lakeshore Hotel and leave you with wonderful holiday memories!

    Dear guests: thank you for sharing your stay. We will continue to work hard to improve the shortcomings and provide your opinions to relevant departments for reference. We hope that every time we welcome you in the future, you will see a m… Show more

    The Moment Hotel Hualien by Lakeshore
    8 April 2025
  • Mak

    Reviewed: 23 February 2025 · Stayed in February 2025

    Verified review

    They have an innovative incentive of matching the tip given by the guests to the cleaning staff.

    Property response:

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    The Moment Hotel Hualien by Lakeshore
    25 February 2025
  • 楷能

    Reviewed: 30 January 2025 · Stayed in January 2025

    Verified review
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  • Adeline

    Reviewed: 4 January 2025 · Stayed in January 2025

    Verified review
  • Nithin

    Reviewed: 15 October 2024 · Stayed in October 2024

    Verified review
  • Fiona

    Reviewed: 12 October 2024 · Stayed in October 2024

    Verified review

    The moment hotel lobby facilities such as sofa, kitchen and vending machine

    1. Our bed was assigned at 2nd floor and female common bathroom is at 3rd floor... I wish the female solo backpacker is assigned in 3rd floor too where the toilet is. 2. I messaged thru booking app that I will arrive at 23:00 but no help was provided to call taxi late at night. The train station staff helped me to book the taxi.

    Property response:

    Dear Fiona Prima, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

    Dear Fiona Prima, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and i… Show more

    The Moment Hotel Hualien by Lakeshore
    15 October 2024
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  • Gil

    Reviewed: 20 September 2024 · Stayed in September 2024

    Verified review

    The room was nice and clean, quite spacious and quiet. We couldn’t try the swimming pool but it looked like the people there were enjoying.

    No water provided in the room, however, there water filter on the ground floor. The room with view was actually a partial sea view as the building next to the hotel covers most of the view.

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    The Moment Hotel Hualien by Lakeshore
    23 September 2024
  • Daniel

    Reviewed: 20 August 2024 · Stayed in August 2024

    Verified review

    Quality building and facilities.

    It’s a long way from town if you don’t have a car. Room number was unclear on the receipt. Should have provided tea/coffee facilities.

    Property response:

    Hello dear distinguished guest: Thank you for your stay and review. We look forward to having more wonderful memories and experiences next time you visit.

    The Moment Hotel Hualien by Lakeshore
    22 August 2024
  • 7.0 Good
    Khloris

    Reviewed: 19 April 2024 · Stayed in March 2024

    Verified review

    Nicely furnished room with views, however there were cookie crumbs on the sofa.

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    The Moment Hotel Hualien by Lakeshore
    21 April 2024
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  • Jan

    Reviewed: 6 April 2024 · Stayed in March 2024

    Verified review

    The location next to national park, clean, modern, great beach. Helpful and friendly staff

    Property response:

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    The Moment Hotel Hualien by Lakeshore
    7 April 2024
  • Scott

    Reviewed: 3 April 2024 · Stayed in April 2024

    Verified review

    Lots to like. Clean, comfortable. We put our family of 7 in a room that sleeps 8. Shared bathroom was super clean with private stalls and toilets. They also had a dog hotel for around $30 a night for the pooch. Had a fully stocked kitchen that we did not use but looked amazing.

    Not much food around besides 7-11.

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    The Moment Hotel Hualien by Lakeshore
    5 April 2024
  • Pierre

    Reviewed: 30 March 2024 · Stayed in March 2024

    Verified review

    New, clean, easy access.

    We took a sea view room that is more expensive, and you have nothing to see. Also when taking shower, you have to have curtain downs as it has direct view on the rooftop on the swimming pool..

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    The Moment Hotel Hualien by Lakeshore
    2 April 2024
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  • Amelia

    Reviewed: 23 March 2024 · Stayed in March 2024

    Verified review
  • Craig

    Reviewed: 11 March 2024 · Stayed in March 2024

    Verified review

    This would have to be the most modern hostel you’re ever likely to stay in. Self check in , all mod cons, heated mirrors in bathroom!! It is at its inception I believe so there were a few teething problems with accepting card payment and locker issues, but the amazing friendly staff from the neighbouring hotel were always quick and eager to help. Only downside is the location is a bit of a walk past some angry doggies. But bark worse than bite.

    Location

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    The Moment Hotel Hualien by Lakeshore
    18 March 2024
  • Bartłomiej

    Reviewed: 11 March 2024 · Stayed in February 2024

    Verified review
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  • Eva

    Reviewed: 1 March 2024 · Stayed in February 2024

    Verified review

    Super clean. Very nice environment. Super rooms. Very confortable beds! Nice view!

    There is no drinkable water in the room. You should go downstairs to refill a water jar

    Property response:

    Hello, dear guest Eva Thank you for your stay and review. We look forward to having more wonderful memories and experiences next time you visit.

    The Moment Hotel Hualien by Lakeshore
    3 March 2024
  • Max-ludwig

    Reviewed: 20 February 2024 · Stayed in February 2024

    Verified review
  • Brian

    Reviewed: 31 January 2024 · Stayed in December 2023

    Verified review
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  • Lay

    Reviewed: 11 January 2024 · Stayed in December 2023

    Verified review

    This hotel was my family's favourite because of the proximity to Manbo Beach. To watch the sunset and listen to the waves crashing onto the pebbles just 50m away from the hotel was so surreal. Everything inside the room was so clean and comfortable too. And the dinner was really good even for my picky children. There was also alive singing right outside the restaurant. We all wished we could have stayed longer! Very near to Taroko Park too.

    We had our breakfast to go and they packed so much food for us, we had to eat them for both breakfast and lunch and still had extra to offer to our private driver. It would be better if we can choose smaller portions then there won't be food wastage.

    Property response:

    Dear Lay Huey Valued Guest, Welcome to Yenbo Hotel in Hualien Taroko! Thank you for sharing your accommodation experience with us. Your support is the driving force behind our continuous efforts to provide vibrant services for travelers like yourself. The morning sun brings forth beautiful moments, with the Pacific Ocean stretching endlessly before you. Listening to the waves gently crashing on the sandy shore, we believe this is a place where you can recharge, heal your body and soul, and indulge in warm hospitality. We look forward to your next visit to Hualien Taroko, where we can explore the beauty between mountains and sea together, count the stars, and welcome each sunrise, leaving behind wonderful memories of your vacation! Best regards, LAKESHORE HOTEL HUALIEN TAROKO

    Dear Lay Huey Valued Guest, Welcome to Yenbo Hotel in Hualien Taroko! Thank you for sharing your accommodation experience with us. Your support is the driving force behind our continuous efforts to provide vibrant services for travelers li… Show more

    The Moment Hotel Hualien by Lakeshore
    11 January 2024
  • Samira

    Reviewed: 8 January 2024 · Stayed in January 2024

    Verified review
  • Andrea

    Reviewed: 3 January 2024 · Stayed in January 2024

    Verified review

    Modern and well designed hotel with everything you need. Self check in and check out worked without problems. Rooms are spacious and quiet. Location is good, very close to Taroko NP. Definitely a recommendation!

    Mattress is too hard. The included take away breakfast was not our taste. I would recommend to have breakfast at your own expense in the hotel next door.

    Property response:

    Dear valued guest, Hello! Thank you for your love and support. Your encouragement has filled us with energy to serve every traveler who stays with us. We hope that all our guests have a wonderful stay, enjoy delicious meals, and have a great time, relaxing and enjoying their vacation. Thank you once again for your kind words and sharing. We look forward to seeing you again next time. Best regards, LAKESHORE HOTEL HUALIEN TAROKO

    Dear valued guest, Hello! Thank you for your love and support. Your encouragement has filled us with energy to serve every traveler who stays with us. We hope that all our guests have a wonderful stay, enjoy delicious meals, and have a gr… Show more

    The Moment Hotel Hualien by Lakeshore
    3 January 2024
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