Reviews of N. Castle Hotel 2 stars

Great location

Possible bed bug bites after waking up in the morning

Friendly and helpful service. Great location, very close to rail station and night market, no outside noise. Good value for money, overall.

It is just next to the Dongmen night market. We had a good time shopping plus a wonderful and cheap meal at a western food stall. The access to the building was made very safe as entry was by tokens given to us. It is only a 10 minute walk to YiLan Station which makes the place very accessible for exploring nearby towns. The receptionist let us check in early at 2+pm. That was very kind of her.

Proper mugs for drinking could have been provided rather than just paper cups.

The location!! It’s 5mins walk away from Yilan station (where there’s a Burger King, a 7-11 and at least 2 bento shops). Easy to reach and to find. Around the hotel there are a few eateries. There’s a cut-fruit shop at the junction where you can opt to add a special powder that gives the cut fruits a sweet/sourplum-ish flavor. Very nice! Further down that street there’s a small night market under a bridge. Also a lot of food about. The hotel is in a rather old building which they added a lift (nice). There’s a coin washer on Level 3 and a coin dryer at Level 1. Compared to Taipei, their washer/dryer charges are v acceptable. The counter’s unmanned. To check in, there’s an iPod at the door where u FaceTime the owner (?) to come over/check u in. Other than that, the counter’s mostly unmanned. Water dispenser is at Level 1. There is also a toilet at L1 for final loo break before heading out for the day. Check-out was easy, just need to leave the key-set at the counter.

The sewer smell from our Level 5 room (technically Level 4, but Taiwanese do not like the number ‘4’ due to superstition/it sounds similar to ‘Si’, the mandarin word for death so they just omit the number from the flrs). And the moldy smell from the air-con. The sewer smell we couldn’t do much but the aircon (moldy) smell goes away if u have the temp at 22c or lower. Any temp at 24c and it’ll smell.

Location. There's a hotwater dispenser.

Pillow too hard.

Location, room

Reception often empty

Great location and clean

Location

Issue with English and almost never present at reception

Nice location, quite environment, comfortable room design. Clean bathroom.

No

Very near the railway station. Lovely cosy room. Use of washing machine

The reception desk is not manned/womaned. No English or any other European language spoken. Thank goodness for Google Translate. The iPad to enter was very, very confusing. A really bad idea. Breakfast not included in the price though it osland an additional option.

It’s good location clean and efficient

Too much self service till when I go back I my room I feel unsafe

Great location and very good facilities.

No real reception which might be a bit tricky with the check-in as front door always closed and the FaceTime intercom in the front door might not work as expected and you need to make a real phone call.

Nice location! Clean room