The only downside with staying on the 9th floor is the sound of the cars. Some of my family did not enjoy hearing the cars moving around the hallway.

Breakfast was great. The dinner buffet has increased in number of items since the last time visited. The kids enjoyed driving the mini power-wheels cars around the 9th floor.

Stayed in August 2025

Good for kids

Stayed in June 2025

Be prepared for the crowd and lots of noise. It’s basically like a huge kindergarten.

Scrumptious breakfast. Many activities for kids. Not enough time to try them all in a day. Branded shampoo and body wash, which are gifted to guests - can bring them home. Free beverages and snacks. Complimentary movie tickets at nearby Luna Digital Theatre.

Stayed in June 2025

We were placed on the top floor, but my daughter is 6---so she was disappointed not to be on 3rd and 4th floors where the cars and tracks were. No one clarified this with us, so we just left lost and disappointing. There was no acknowledgment or recognition of this at all (poor customer service). All kids get a welcome gift, which was denied to us. Kinda disappointing.

The breakfast buffet was amazing, lots of different foods and individually made items (omelets, waffles, etc), of western and Taiwanese cuisine. The pools were fantastic, lots of different temperatures. Bring a swim cap, otherwise you have to purchase one. (Idea : offer guests a free disposable shower cap instead, like other hotels). The reason you go to this hotel is for the kid stuff : huge slide, ball pit, bouncey house, battery powered cars throughout the hotel and in the pavilion, movie theaters and simulated play station cars; and kids club. There is also a library! Snacks and drinks throughout!

Stayed in April 2025

The glass door of the toilet and shower area was too heavy even for adults to slide left and right to enter either the toilet or shower.

Practically a kids haven where kids can drive their vehicles freely. The tent in the room is a nice surprise for the kids. Comfortable room for the family.

Stayed in March 2025

Indoor kids club/play area only had space for 8 kids which was not enough. At times we had to wait for 30min, which sucks even if we wanted to play with them and not drop them off. The fine print on the Booking was wrong: We counted on using the free car rental from the hotel as described, but upon arrival, we were told it was just for Taiwanese citizens, which made zero sense, so we had to pay for expensive taxis.

The kids absolutely loved the cars and motorcycles. They could have driven them all afternoon and been happy. A little tent in the room and free stuffies were a nice touch. Free cinema tickets and a direct crossing to a mall were super convenient.

Stayed in January 2025

The rooms are a bit old, and the heating aircon does not work very well.

A great place for family with kids, kids love driving cars around the hotel. The location is very convenient too, there are shops and restaurants just downstairs.

Stayed in January 2025

Beds and pillows were too soft for my liking

Great facilities, many activities for kids, attentive staff.

Stayed in January 2025

Too many people, loud during breakfast

Kid friendly and a lot of facilities

Stayed in December 2024

Honestly, staffs are excellent. Nothing to complain. But, some service and facility may only good for the guests who stay one night. For us, we stayed 3 nights. We cannot enjoy some services in between 11:00 - 15:00. Such as the game at 6/F., it was totally shut down during said period, it's available from 15:00, from that time, hundreds of guests are coming. It's spend time to queue up. For the car pick up center, it was closed from 11:00 - 15:00, it also not convenience if need service.

The staff who driving the shuttle bus is excellent. He is very polite and helpful. We met him in train station, he helped us to check the return train ticket and send us to the hotel. Unfortunately, I forgot his name :(

Stayed in December 2024

Worth the money spent!

Stayed in December 2024

Can see that the facilities are a bit worn out, if the hotel can have a facelift/renovation, it will have a more refreshed outlook.

Breakfast spread was sumptuous and of quality. Kids centric activities kept them entertained and busy during the stay. The staffs were polite and helpful.

Stayed in November 2024

Location was central. Breakfast was really good with lots of variety. Service was wonderful. Kids have loads of fun playing with the car and a camping tent in the family room.

Stayed in November 2024

The breakfast is not good value

Kids friendly

Stayed in September 2024

Room was abit dated but still clean and tidy.

Plenty of fun activities for the kids, nice spread for breakfast buffet. Room was big and spacious though we were upgraded. Nice amenities in the room, cartoon theme toothpaste, toothbrush and mugs for the kids, and huge camping tent in the room, Dyson hairdryer!

Stayed in August 2024

The amenities, facilities and the concept. It was a brilliant idea to have car rental for the kids.

Stayed in April 2024

A bit pricey. The common area was a bit unorganized. Older kids were pretty aggressive in driving/bumping cars so if you’re going with smaller children, need to be careful

Very good amenities and buffet breakfast. Able to drive car directly into room and in the hallways of our floor.

Stayed in April 2024

excellent service and hospitality

Stayed in March 2024

Pillow is a little too low for my liking.

Breakfast was great. Lots of variety for both young and old. Bed was comfy and soft. Enjoyable stay!

Stayed in February 2024

Can’t think of any

Clean and offers a lot of kids activities

Stayed in January 2024

I didnt like the segregation of only some floors kids can use certain model cars. We stayed in the higher end floor room, surely we didnt pay lesser than those 8th and 9th floors yet we were told they get certain cars while we can only ride basic ones. A mood damper right before we even get to enjoy. If the hotel meant this as an attraction for kids then make it fair and same for all kids, why the disparity and allowing some kids to feel worse?

With the WOW club and kids driven cars its impossible not to be wowed by this stay. Absolutely superb for kids!

Stayed in December 2023

Soft pillow.

Facilities!!! This hotel is catered for younger children, they can take the free car ride from 8-9 floors. Also there are other activities available, free of charge for the children. The room is spacious!!! Toiletries are branded, drinking water are very well known brand, even hair dryer is too (feels like at home!). The room flip flop also good! Not to mention, this hotel is above the shopping mall, with lots of foods selection. Free movie ticket if you want to watch movie at the mall, you just need to get the ticket from hotel reception counter. Breakfast selection was awesome! I don’t recall I saw freshly squeezed fruit juice from other hotels I stayed before, but here, you can select the fruits you want for the fresh juice!!! Even have beers selection for breakfast 🤣

Stayed in December 2023

The hotel has great facilities and is catered for children. Riding a car on a track throughout the hotel hallways is something you don't get to do often!

Stayed in December 2023

Found a small cocktoach at both the rooms during on of the night =(

Free upgrade and replenish items for the kids every day even if we did not utilise it. Luxurious items provided. Room is very spacious and our children enjoy running around the room. Lots of activities for the kids. Hope to come back again to enjoy all the facilities in the hotel.

Stayed in November 2023