The bathroom had some black mould on the ceiling and in the corners.

Was a nice hotel, and a great starting point for a day trip to Sun Moon Lake. Breakfast is very Chinese, which is totally fine and plentiful. Staff was very friendly and with Google Translate we could communicate well.

Stayed in January 2024

Great breakfast buffet, busy, but good...

Stayed in November 2023

We had the wheelchair friendly room booked way before. We also told the hotel staff before hand that we are checking in late. Sadly upon check in, room that was given is not a wheelchair friendly room. The reason being is that, that room is currently occupied by other guest. In fairness, we were given the appropriate room the following day.

I booked my family for their vacation here in Taiwan. We booked a wheelchair friendly room. I chose this hotel because of its proximity from we live. There is 7-11 a block away from the hotel. There is also a do it yourself coin laundry shop in front. Restaurants are also near the hotel. It is a quiet a busy place. Lots of tourist that come and go almost everyday. They come by the numbers. Breakfast is included in the booking. Its a buffet style. Mostly local cuisine. Has western option as well albeit not that much ( bread and jams, the likes).

Stayed in April 2023

not clean,towel very old

Stayed in December 2022

nothing

the swimming pool

Stayed in September 2022

The hotel is near (8-10 minutes) the bus station for routes to Taichung TRA and HSR, Sun Moon Lake, Formosan Village, and Qingjing Farm. The staff are accommodating and very considerate. They even offer a service to take you to the bus station or nearby places if needed.

Stayed in January 2025

Before coming to this hotel, we were in Hualien County, EXACTLY in the epicenter of the biggest earthquake since 1999. We called Chen Pao to ask for the booking cancellation since we were stuck there (transportation was suspended and roads were closed - they were completely destroyed by landslides), but the hotel replied that they are not sure if they can do it. They kept delaying their response, visibly trying to play on time and being VERY rude when I called in to check up on the process. Finally, unexpectedly we somehow managed to escape Hualien and get to the place (only after 10+ hour-long commuting and multiple stopovers), but I just want to ask: how cruel you must be to embark on a lengthy debate to decide whether your customers can cancel a booking due to a massive natural disaster? Also, on your website it states that the cancellation of the booking can be done under „special circumstances”. I guess that the earthquake of quarter of century does not fall into this category. Besides, the swimming pool was closed during our stay so the earthquake did have an influence after all? lol Apart from the disaster: the hotel is mid and overpriced. Not really worth it.

The location close to the Puli Station.

Stayed in April 2024

The staff was very helpful.

Stayed in October 2023

Bathroom is the worst, the towel is not clean as well.

Not a good experience.

Stayed in June 2023

I did not like the hotel for the following reasons: 1. It was so old. The whole hotel is so dated with no effort made to renovate, clean or update the lobby and the dining area which is the focal point of the hotel upon entry. The décor and furniture looks like it has not been changed for the past 30 years. 2. The staff at the reception counter were not friendly and not helpful. Whatever interaction we had was curt and business-like without much warmth or desire for customer satisfaction. 3. The breakfast buffet was plentiful but the quality of food was not great. I did not look forward to going down for breakfast on the second day of my stay. But this could be just my personal preference - perhaps it is because I didn't like the food whereas others may enjoy it. 4. The rooms were decently sized with ample space for 2 adults. The bed was decent but the pillows were rock hard. I have never experienced such hard and non-compressible pillows before. The bathroom was decent with a good shower. They did provide some amenities like paper slippers, toothbrushes, razors, combs, shampoo and shower gel but the quality was fairly low. Still, I do appreciate that these were provided. 5. The swimming pool water was very cold and was so shallow that I couldn't even do proper laps. It's more of a wading pool.

1. Location - the hotel is conveniently located in the heart of town and there are many convenient shops and amenities within walking distance. There is a 7-11 and Family Mart just downstairs and there are several restaurants (Teppanyaki, Japanese food, pasta, etc) within a 5 min walk. There are two 24-h laundromats just across the street which makes it super convenient to wash your clothes. There is also an excellent breakfast place just a few doors away which has excellent sandwiches. 2. Free parking - I appreciated that the hotel provided convenient and free parking. 3. They have a gym with many treadmills and cycling machines but no free weights.

Stayed in June 2023

not clean, the towels are wet and smelly, the floor of shower room is kind of sticky noisy the packing lot is so dirty with bad smell the breakfast …ugh….

No

Stayed in May 2023

filthy disgusting room and arrogant.m rude staff

rude staff and dirty conditions

Stayed in April 2023

The staff here were amazing and friendly. The location is beyond perfect. Everything is walkable- takes less than 10 min to get to the convenience store like Family Mart & 7-11. There's also near to the public transport instantly accessible. Our room was on the 13th floor and faced the mountain and what a magnificent view it was especially at night, our room was lovely and big and very clean. The bed was comfortable and there were multiple pillow options. The air conditioning worked perfectly and the room was really well maintained.

Stayed in January 2023

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Stayed in May 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in July 2024

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Stayed in April 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in December 2023

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Stayed in November 2023

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Stayed in June 2023

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Stayed in January 2023