we wish the public hotbath is one of those steamy ones. its good for parents to be next to the kids pool and swimming poot.

we enjoyed the huge breakfast buffet spread, and also the convenience of tea, coffee and snack vending machine at the lobby. we got a mountain view room which is great if you like nature - a small waterfall, birds, monkeys by your balcony. Location wiise - there is a nice view of the bridge and river in front of the hotel, a 1km hike up to waterfalls, and 10mins walk to a Family Mart, to a shop where you can get eggs, corn and peanuts to boil in a hotspring well. we also took part in some of the hotel activities like making muah chee. helpful staff who communicated and clarified information online when we did the booking.

Stayed in August 2025

It’s getting a bit old, but still well maintained. Gym is very small, older kids play area (games room etc) is also very small. Unfortunate the pool and hot springs looks over the parking lot

Great amenities, good breakfast, fun activities

Stayed in March 2025

I would like to see more hooks in the bathroom.

Stayed in March 2025

Breakfast was excellent 👍

Stayed in March 2025

The tiles in the bathroom were stained a bit, not sure if it's due to high season/ winter or the water quality.

The activities such as the archery, mochi macking etc were great fun. Highly recommended!

Stayed in February 2025

Very chill and cozy place

Stayed in March 2025

Meals almost same everyday

Nice service, people were very friendly specially the door man and waiter who works in restaurant.

Stayed in February 2025

Breakfast foods were lukewarm to cold. Buffet not refilled.

Bill room and bathroom floor

Stayed in November 2024

It’s a bit noisy during sleeping time from other rooms’ slamming door.

Clean and beautiful and good breakfast.

Stayed in July 2024

Nothing

I go to swim

Stayed in March 2024

I can't think of anything, really.

We enjoyed the in-room onsen (hot spring). The room is spacious and comfortable, and surprisingly has a balcony with Mountain View. They offer quite a lot of varieties for the breakfast buffet.

Stayed in December 2023

This review is hidden because it doesn't meet our guidelines.

The clean and their breakfast.

Excellent stay.

Stayed in December 2023

The food was good. We enjoyed our dinner and breakfast.

Stayed in December 2023

Location is a little way out

Big, clean, luxurious hotel with in room bathtub for hot spring soaking

Stayed in December 2023

Food so bad

Stayed in October 2023

-

Luxurious breakfast and nice view in front room with balcony

Stayed in August 2023

Big hotel with nice facilities - large common areas, outside fountain with fish which excited our toddler, kids playroom near the restaurant. We had the tatami room and greatly enjoyed it, as well as the walk in shower & bathtub.

Stayed in May 2023

need spa and massage service please

peace and quiet

Stayed in February 2023

nothing

The breakfast is very good with lots of selections. The room is very spacious, very comfortable. Staff are all professional and friendly

Stayed in December 2022

This time I stayed in the 3 person room which is in tatami style, I feel like the size of the room is smaller and less luxurious than the 2 person room I stayed in before. This time the dinner I had was the shabu-shabu, the waiter was very busy and didn’t enough man power to serve all the people who dined in at the time.

New building & facilities

Stayed in November 2022

The staff are really busy that we have to wait for a while to get serve.

The facility and equipment in hotel are great. Room is extremely clean and comfortable, especially you can have the hot spring in your own tub.

Stayed in September 2022

Some of the rooms are facing the artrium so that you don't get really fresh air. The employees try hard but are not really excellently trained. Contrary to the announcement on booking.com, there was NO hotel pool - Still under construction.

The hotel itself is quite nice and newly furnished. Seems to be the best house in town despite all the drawbacks.

Stayed in May 2025

This is absolutely NOT a 5 star hotel. I would not come back to this hotel and would not recommend it. The rooms are not maintained well, the shower looks disgusting and has calc everywhere. Everything looked yellowish - we showered wearing our flipflops. The room is also very humid, so you need to keep the AC on. Because of this, the curtains smelled due to the moist in the room. The pool is weirdly located and not maintained well either. They are cleaning the pool for a whole day on Wednesday and other than that there are specific times you cannot enter the pool area. The balcony has a great view (we had mountain view), but again not well maintained, not nice to chill. Breakfast has a lot of options and was fine. The reception does not speak English (only a few words).

Stayed in April 2025