Reviews of Hong Kong Hotel

The breakfast here was really good and filling , with lots of options served as a buffet, and the room had a working AC and hot shower

Despite contacting them beforehand and booking early, I WAS GIVEN A DIFFERENT ROOM from what I had originally booked due to overbooking—a problem I’ve also seen mentioned in other reviews. Their restaurant closes a bit early, which isn’t convenient if you’re arriving late and want dinner. The location is in a very crowded area, which may not be ideal if you’re looking for a quieter stay. The tv doesn’t work.

The central location , the price

The food

close proximity to the market

there was no hot water for the 6nights mosquitos in the room the dinner menu was repetitive

I loved the hotel, the receptionists were very loving, friendly and warm when they arrived. I felt at home from the first minute. I will always return to this hotel. Thanks you

Stayed here a couple days prior and had overall a positive experience so rebooked for a night, but there is nothing positive to say. Mistakes happen, but I have worked in hotels for years and have never seen it handled so horrendously. If there had been the slightest effort to fix the mistake then we would have understood. Paying for 3 beds for a group and being forced to stay in 1 is unacceptable in any situation.

When checking in, we were informed that they had overbooked the entire hotel and the three beds we booked had been given away (she said they had “forgotten to close bookings”). The woman on reception was said they would give us a room with only one bed at a discount, but initially still wanted to charge us more than we had booked the 3 beds for which is ridiculous as it was their mistake. She was extremely unhelpful, and kept repeating “what do you want to do about it?”, but not giving any actual solutions. Given that it was 10pm at night, and the area around the hotel was very unsafe for women alone we could not leave to find another hotel and so had no choice but to stay. Bizarrely when we did try and get a tuktuk to find food as the restaurant food was not suitable for vegetarians, the woman from reception asked the driver what address we wanted to go to. On top of everything else, this just felt like a weird intrusion of privacy, especially given that they also spoke about us in Swahili thinking we didn’t understand. We were initially told the wrong room number, and then the key did not work because the lock was broken. The room itself was fine, but dirty (only took pictures in the bathroom unfortunately) and did not have towels or water. The hot water and wifi did not work. When I asked for a pillow, blanket or sheets for the guests who had to sleep on the floor I was told no, but eventually a member of housekeeping brought pillows with no pillowcases. The man on night shift was again rude and unhelpful. When I told him the lock didn’t work, and showed him that the door could simply be pushed open from the outside he didn’t care, and told me repeatedly that it was okay and we should just not leave the room. It shouldn’t have to be explained to anyone that a room with no lock is unsafe, especially after we had already been harassed in the elevator by other male guests.

We stayed here twice with a one day gap between. The first stay was fairly ok, the second was not. The ladies on reception when we checked in were lovely and helpful (although one did point at a sunburn and asked repeatedly “what is that?” in a disgusted voice which was a bit rude!). The room was clean and perfectly functional although I would agree with reviews saying the bathrooms are run down. For the price you can’t really complain.

When we checked out, the man on night shift (it was almost 5am) was rude and unhelpful. He tried to double charge us for the room, even though we had paid on arrival, and it took nearly 15 minutes to explain to him that we didn’t need to pay again, despite the fact that it was clearly recorded in the ledger at reception and the woman he rang on the phone (not sure who) also confirmed that we had paid. He called us mzungu instead of our names or even referring to the room number, spoke badly about us in front of us in Swahili thinking we didn’t understand and when we told him we were late (check out took 20 mins even though we just needed to hand back the key) he didn’t care. Overall if not for his behavior and the experience next time we stayed, this would have been a very positive review.

Staff was friendly and helpful. Easy to talk to with no problem.

The place is located in very bad location. Difficult for pick up and drop off from uber or bolt. The building is used for many different businesses which is very uncomfortable to be mixed with ordinary people who are there mainly for shopping and doing business. I had to block my door inside so that I can feel safe. It is very close to the market which means it is extremely busy. It very noisy and disruptive. The food was extremely horrible. Bad smell in the restaurant of old cooking oil created an unpleasant environment to dine in. Rooms are clean except the bathroom needs serious maintenance.

The room was big & well decorated.

The location, in the middle of the market. There was an electric kettle but no cups for coffee or tea. There was a lady at the restaurant who was rude. The country is a touristic one, so they have to teach people that they have to give a warm welcome.

The hospitality with the staff 💯💪🏾

They could improve their bathrooms and toilets 🤮

Was good hospitality

1. Room no 702 was very dirty, AC have a dust when you start dust coming. 2. Bathroom dirty sink, all pipe stained with UCHAFU WA maji. Linkage of water in flow, toilet have colour stained. 3. TV doesn't work only one channel 4. No telephone service Wahudumu na msimamizi usafi vyumba wawe makini. Hotel ni nzuri

Personal

The hotel surroundings were crazy, even at 2 in the morning there was an incredible noise outside. The water was only cold, the bathroom equipment was broken, the air conditioning did not work. The elevator only had a card that we did not receive, we had to keep asking someone to beep for us. We cancelled the 2nd night and went away from the city.

Breakfast was nice. Some staff were helpful

The Tv channels were non existent . Only one channel called for help like 5 times until Monica came to the rescue.

Being at the city centre

Car noises

The people at the hotel were exceptional from the front desk to the room service and the restaurant staff, they were more accommodating and friendly,helpful thanks to the manager and the staff it was pleasant stay.

The service I got from the reception was superb.

Accessible

I was disappointed with my stay. The hotel looked different from the pictures. It's centrally located, which is convenient for exploring, but that's where the positives end. I booked a double room, but was informed after payment that it wasn't available. Instead, I was given a single room with a shared bathroom. The bathroom was unclean, and there was no way to drain water after showering, leaving the floor wet for hours. The room itself had poor air conditioning, and the bed was uncomfortable. There was no sheet on the mattress, just a white duvet and pillowcases.