Reviews of Spice Tree by Turaco 4 stars
90 / 90A Shanghani Street, Zanzibar City, Tanzania
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat stay. Rooms were beautiful and cosy. Easy access on the ground floor.
I would recommend staff to get some extra security for rooms on ground floor. The windows can sometimes be left open by the cleaners and since its ground floor, passers on the streets can easily access the room. I am of course, assuming this was an oversight and not intentional but I am mentioning here for feedback.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewDiverse and healthy.
Dear Abdi, Thank you for your wonderful feedback and perfect scores for our staff, cleanliness, and location. We’re glad you enjoyed your stay and appreciated our diverse and healthy offerings. We look forward to welcoming you back to Spice Tree by Turaco soon! Warm regards, Hamada Shaltout General Manager
Dear Abdi, Thank you for your wonderful feedback and perfect scores for our staff, cleanliness, and location. We’re glad you enjoyed your stay and appreciated our diverse and healthy offerings. We look forward to welcoming you back to Spice… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewExcellent location, nice staff.
Dear Jani, Thank you for your wonderful review and for highlighting our excellent location and friendly staff. We’re delighted you enjoyed your stay with us and appreciated our hospitality. We look forward to welcoming you back to Spice Tree by Turaco on your next visit to Zanzibar! Warm regards, Hamada Shaltout General Manager
Dear Jani, Thank you for your wonderful review and for highlighting our excellent location and friendly staff. We’re delighted you enjoyed your stay with us and appreciated our hospitality. We look forward to welcoming you back to Spice Tre… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation. There is nothing else positive to say about this hotel.
The hotel's Wi-Fi worked very poorly, and only on one day of ten the connection was more or less functional. The hotel has a really bad mold problem, and in the room I was staying in, for example, the smell of mold was really bad and caused me symptoms. Most days, there were no clean towels in the room, and I had to ask for them separately. Breakfast was overpriced, and often some of the items were already gone by the time I got there. The hotel management was very unfriendly and rude, and they wouldn't let me change a hotel even though everything went wrong at this hotel. On top of everything else, there are cockroaches in the hotel. Four stars have nothing to do with this hotel! Ten days at this hotel was the worst hotel experience of my life.
Dear Tiina Greeting From Turaco Spice Tree Thank you for taking the time to share your feedback, we're truly sorry to hear that your experience did not meet your expectations,please accept our sincere apologies for the inconvenience you encountered during your stay. We take all feedback seriously, and your comments have been shared with the appropriate teams so we can address the issues and prevent them in the future. Your comfort and satisfaction are very important to us, and we would appreciate the opportunity to make things right. Thank you again for your feedback it helps us improve. Best regards Mohamed Mehraz Deputy General Manager
Dear Tiina Greeting From Turaco Spice Tree Thank you for taking the time to share your feedback, we're truly sorry to hear that your experience did not meet your expectations,please accept our sincere apologies for the inconvenience… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewNot so nice
Supposed to be a 4-5 star hotel It was more like 2 star Very expensive to for what it is Totally not worth it
Dear Mr.Broan Greetings From Turaco Spice Tree Hotel Thank you for sharing your feedback with us. On behalf Turaco Spice Tree Hotel Managment, we are truly sorry to hear that your recent stay did not meet your expectations, particularly regarding the Wi-Fi access and the overall value you received for the price paid, please accept our sincere apologies for any inconvenience caused. At Turaco Spice Tree Hotel, we strive to deliver a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case, your comments regarding the Wi-Fi vouchers have been taken seriously and will be reviewed with our management team to explore more seamless and guest-friendly options. We understand that in today’s world, reliable internet access is essential, and we are committed to improving this aspect of our service, in regards the pricing, our rates are based on various factors including the season, demand, and the package inclusions, however, we fully acknowledge your concern and will ensure your feedback is used constructively to reassess the value proposition we offer. We genuinely appreciate your stay with us and hope you might consider giving us another opportunity in the future to better reflect the level of hospitality we are known for. Warm regards, Mohamed Mehraz Deputy General Manager Mohamed.Mehraz@turacocollection.com
Dear Mr.Broan Greetings From Turaco Spice Tree Hotel Thank you for sharing your feedback with us. On behalf Turaco Spice Tree Hotel Managment, we are truly sorry to hear that your recent stay did not meet your expectations, particularly… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI like the location of the hotel, it was easy to move in Stone Town, there is a lot of very good restaurant close by the hotel. We looked the final Tottenham - Manchester United in the little garden with a Chicha, it was nice. The bed and the room are good.
There is some cockroachs in the hotel. I killed 2 cockroachs in two differents days, and i saw 3 of them.
Dear Pierre Greeting From Turaco Spice Tree Thank you for taking the time to share your experience with us,we are pleased to hear that you enjoyed the hospitality and the vibrant location of the hotel. We sincerely apologize for the inconvenience you experienced, please rest assured that this is not a typical reflection of our standards, and we have shared your comments with our housekeeping and pest control teams to ensure this does not happen again. Your feedback is incredibly important to us, and we’re grateful for the chance to improve our services. We hope you’ll give us another opportunity to provide you with a truly flawless stay in the future. Warm regards, Mohamed Mehraz Deputy General Manager
Dear Pierre Greeting From Turaco Spice Tree Thank you for taking the time to share your experience with us,we are pleased to hear that you enjoyed the hospitality and the vibrant location of the hotel. We sincerely apologize for the in… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewExcellent location
Dear Talha, Thank you for taking the time to share your experience at Spice Tree by Turaco. We truly appreciate your feedback and are delighted to hear that you had an enjoyable stay with us. We are always striving to provide an exceptional experience for our guests. If there is anything specific that could have made your stay even better, we would love to hear your thoughts. Your insights help us improve and ensure that every visit is a memorable one. We hope to welcome you back in the near future for an even more outstanding experience! Sincerely, HAMADA SHALTOUT General Manager Turaco spice tree hamada.shaltout@turacocollection.com
Dear Talha, Thank you for taking the time to share your experience at Spice Tree by Turaco. We truly appreciate your feedback and are delighted to hear that you had an enjoyable stay with us. We are always striving to provide an exceptional… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewwe had to change our booking for Zanzibar and so we came to this hotel. THe hotel is very clean and the staff is very polite and helpfull. The breakfast on the rooftop is good. The price for this hotel is a little high, but Zanzibar became very touristic
Dear Karl, Thank you for choosing to stay with us and for taking the time to share your feedback! We’re delighted to hear that you found our hotel clean, our staff helpful, and that you enjoyed breakfast on the rooftop. Your kind words mean a lot to us. We understand that pricing is an important factor, and we continually strive to offer the best value while maintaining the quality and service that make our hotel special. Your feedback is invaluable, and we appreciate your perspective. We hope to welcome you back in the future for another great stay in Zanzibar!
Dear Karl, Thank you for choosing to stay with us and for taking the time to share your feedback! We’re delighted to hear that you found our hotel clean, our staff helpful, and that you enjoyed breakfast on the rooftop. Your kind words mean… Show more
Reviewed: 10 February 2025 · Stayed in November 2024
Verified reviewReviewed: 10 February 2025 · Stayed in November 2024
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewLocation and staff. Staff is incredibly nice, competent and helpful. Very nice rooftop, garden. It should actually be more advertised and be used more as an entertainment area for the guests.
Spice tree was honestly a disappointment. The hotel needs to urgently do a renovation to take care of the humidity in the facilities. The entire hotel smells humidity. The humidity was so much that at night the linens were damp. We had taken a twin room and the beds were so old and used that they had holes in the middle making sleeping like mission impossible. I reported this to reception who despite all the good attitude were not able to assist. Linens somehow looked like they were not changed. The only reason I did not change hotels was just because it was a really short stay, but honestly this is not a 4* star standard more like a 3 star standard. While the team did offer the option of changing rooms that was a second change and I was unwilling to move again, hence I decided to stay. The curtains were actually clearly dirty. My last comment is more like a personal taste - the hotel decoration makes it heavy with the dark colours. Because some places lack natural light - specially common areas - the dark decoration makes the hotel somehow have a sensation of abandoned, which combined with humidity and the smell makes it worst. A lighter colour decoration can help the hotel to look softer and give its due credit as this is not a bad/awful place.
Dear Soraya, Thank you for sharing your experience with us. We’re glad you appreciated our staff and rooftop garden, and we value your suggestions for improvement. We sincerely apologize for the issues you faced regarding humidity, cleanliness, and room conditions. Your feedback is important, and we will address these concerns with our team to enhance our guests’ experience. We appreciate your insights and hope to have the opportunity to welcome you back for a much-improved stay. Best regards, Hamada Shaltout General Manager Spice Tree by Turaco
Dear Soraya, Thank you for sharing your experience with us. We’re glad you appreciated our staff and rooftop garden, and we value your suggestions for improvement. We sincerely apologize for the issues you faced regarding humidity, cleanlin… Show more
Reviewed: 19 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReally nice location in stone town. Staff was friendly and very helpful. Reception area had a nice smell.
The rooms are relative dark and have small windows. Probably coz it's an old building in a UNESCO heritage site. Unfortunately this makes the room have a damp smell that just doesn't get out. Our window opened to an incomplete building a cross the street (and the streets are narrow) which looked like housed some random people that probably slept there coz I saw clothes and mattresses hanging about. Turning on the AC makes things worse. My wife and I start immediately sneezing with the AC on and the air starts to smell "dusty". The AC filters probably haven't been cleaned in ages so it's full of dust. We couldn't stand being in the room for more than 10 mins and had to checkout after 2 nights even though we had booked and paid for 4 nights. You are definitely paying for location and nothing else. The rooms, etc are not close to worth the price. Our sheets had stains and we had to ask for them to be changed. Bathroom was small and not well lit. The breakfast menu is VERY limited. The options are bread (a variety of it), eggs, baked beans, beef sauages and fruits. The menu didn't change for the two nights we were there. The food in the restaurant is good, but definitely over priced. You can overlook this if you are okay dining at another establishment. There's lots of other places very close by where you can eat. They have a garden by the [separate] building that has the swimming pool but the garden somehow felt like the ground was damp. It was raining while we were there but all other surroundings seemed to dry faster than the garden. Perhaps the drainage should be improved? No idea why it seemed like that.
Dear Kenneth, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our central location in Stone Town, the helpfulness of our staff, and the atmosphere in our reception area. However, we sincerely regret to learn about the challenges you faced during your stay. Please accept our apologies for any inconvenience caused by the room conditions, cleanliness, and the issues with the AC. Maintaining a comfortable and clean environment is our top priority, and your comments have been shared with the relevant teams for immediate action. We also appreciate your feedback regarding the breakfast variety and other aspects of your stay. Your suggestions provide valuable insights into areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Hamada Shaltout General Manager Spice Tree by Turaco hamada,shaltout@turacocollection.com
Dear Kenneth, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our central location in Stone Town, the helpfulness of our staff, and the atmosphere in our reception area. However, we sincerel… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe funitures where so comfortable😌
Absolutely nothing
Dear Judith, Thank you so much for your wonderful feedback and perfect score! We’re delighted to hear that you found our furniture so comfortable during your stay at Spice Tree by Turaco. Your comfort and satisfaction are our top priorities, and we’re thrilled that we could make your experience memorable. We look forward to welcoming you back for another relaxing and enjoyable stay! Hamada Shaltout General Manager Spice tree by Turaco
Dear Judith, Thank you so much for your wonderful feedback and perfect score! We’re delighted to hear that you found our furniture so comfortable during your stay at Spice Tree by Turaco. Your comfort and satisfaction are our top prioritie… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe most welcoming, friendly and accommodating staff ever! Waziri Ally from Front Desk was amazing from the moment we walked in. Leonard from the Restaurant was also very friendly and helpful. We loved the room, ambiance, the food, Everything!
Nothing! Our stay was perfect!
Dear Gigi, Thank you for your glowing review and for awarding us a perfect 10/10! It’s wonderful to hear that you found our staff welcoming, friendly, and accommodating. Waziri Ally at the Front Desk and Leonard from the Restaurant will be thrilled to know they made your stay special with their amazing service. We’re so pleased you enjoyed the room, ambiance, food, and everything about your stay. Your kind words inspire us to continue delivering exceptional experiences to all our guests. We can’t wait to welcome you back for another perfect stay! Warm regards, Hamada Shaltout General Manager Spice Tree by Turaco, Zanzibar
Dear Gigi, Thank you for your glowing review and for awarding us a perfect 10/10! It’s wonderful to hear that you found our staff welcoming, friendly, and accommodating. Waziri Ally at the Front Desk and Leonard from the Restaurant wil… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified review