Reviews of Under The Shade Safari Lodge 3 stars
Arusha Airport Road, Off East Africa Ring, Arusha, Tanzania
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Reviewed: 11 July 2025 · Stayed in July 2025
Verified review- beautiful and clean rooms - very good food - extremely nice staff - super close to Arusha airport
Dear Daniela, Thank you so much for your kind words! We're delighted to hear that you enjoyed our beautiful and clean rooms, delicious food, and the hospitality of our team. It’s also great to know our location near Arusha Airport was convenient for you. We truly appreciate your feedback and hope to welcome you back again soon — you're always welcome under our shade! Warm regards Under the Shade Safari Lodge -GM
Dear Daniela, Thank you so much for your kind words! We're delighted to hear that you enjoyed our beautiful and clean rooms, delicious food, and the hospitality of our team. It’s also great to know our location near Arusha Airport was c… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewI wish i could stay longer, the staff and Gustavo were amazing, i will be back with my family for sure
Dear Martin, Thank you so much for your kind words! It was a pleasure having you with us and we’re thrilled to hear that you enjoyed your stay and felt well taken care by our team – especially Gustavo! We’d love nothing more than to welcome you back, this time with your family and we look forward to seeing you again soon! Regards, GM - Under the Shade Safari Lodge.
Dear Martin, Thank you so much for your kind words! It was a pleasure having you with us and we’re thrilled to hear that you enjoyed your stay and felt well taken care by our team – especially Gustavo! We’d love nothing more than to welcome… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewGreat rooms, really well maintained and clean. Friendly and helpful staff. Very close to Arusha airport which is excellent. Staff brought us drinks and towels to the pool and offered a varied menu for meals, packed us a breakfast box as we had to leave early. Room amenities are excellent with good shower, lots of plug sockets and places to sit. Setting is very beautiful with tropical plants.
Quote for a transfer to Kilimanjaro was very very expensive so we chose to use our own driver.
Dear Jennifer Thank you so much for your thoughtful review. We’re delighted to hear that you enjoyed your stay with us, from the comfort and cleanliness of our rooms to the attentiveness of our staff and the beauty of our setting. It's always wonderful to know that our efforts to create a relaxing and welcoming environment are appreciated. We also truly value your feedback regarding the airport transfer pricing. We understand your concerns and will take a closer look at how we can offer more competitive options in the future while maintaining the safety and reliability of our services. It was a pleasure hosting you, and we hope to welcome you back again soon! Regards, Under the Shade Safari Lodge
Dear Jennifer Thank you so much for your thoughtful review. We’re delighted to hear that you enjoyed your stay with us, from the comfort and cleanliness of our rooms to the attentiveness of our staff and the beauty of our setting. It's … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 January 2025 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewWell structured
Dear Jenipher, Thank you so much for your kind words and positive feedback! We're delighted to hear that you appreciated the structure and design of our property. Creating a welcoming and thoughtfully organized space for our guests is something we take great pride in. We look forward to hosting you again in the future! Regards, GM
Dear Jenipher, Thank you so much for your kind words and positive feedback! We're delighted to hear that you appreciated the structure and design of our property. Creating a welcoming and thoughtfully organized space for our guests is s… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewThe property was well decorated.
The lady at the front desk tried to charge me 20% for making a reservation on booking.com, I ordered 37000tzsh of food but they charged me 45000tzsh. Breakfast wasn’t great, the only edible thing was the fruit. The room was dirty, lots of dead bugs on the floor and on top of the mosquito net.
Thank you for your feedback. We're glad you appreciated the decor of our property, though we're genuinely sorry to hear about the cleanliness issues and your experience with billing. We strive to maintain high standards of hygiene and service, so we will be reviewing our housekeeping practices to ensure every room is thoroughly cleaned and ready for our guests. We also apologize if there was any confusion with billing or breakfast offerings. Please know that your feedback helps us improve, and we’re addressing this with our team to prevent future misunderstandings. If you’d be open to it, we’d love the opportunity to make it right on your next stay. Safe travels, and thank you for helping us serve our guests better!
Thank you for your feedback. We're glad you appreciated the decor of our property, though we're genuinely sorry to hear about the cleanliness issues and your experience with billing. We strive to maintain high standards of hygiene a… Show more