Reviews of Biyem Hotel 3 stars
Kiwewa Lane, Lungujja, Kampala, Uganda
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewIt says they provide airport pick up from Entebbe only to be told that that's no longer the case (I had to arrange my own transportation when they didn't respond or acknowledge if they're sending a driver.
The staff I met upon arrival at the hotel were not helpful. I was struggling with my luggage, but no one offered to help. The lady at the reception either has a hearing problem or she's just incompetent. She came to my room several times to confirm the same information. By midnight, I refused to open for her, but she kept on knocking anyway. At one time, someone from another room had to tell her to stop knocking because I was probably asleep. At that time I decided to cut my stay with them short. I cannot recommend this hotel.
Dear Guest, We sincerely apologize for the experience you had during your stay with us. We deeply regret the inconvenience caused, especially regarding the missed airport pickup and the confusion at the reception. Unfortunately, due to short notice and network issues, we did not receive your booking in time to confirm the necessary arrangements. Please note that your booking email was sent on Friday at 12:08 PM, less than 24 hours before your arrival on Saturday at 10:40 AM. The receptionist wanted first to confirm about the booking details and then assist with other services such as wifi, food and gym access. However, we understand this may have added unnecessary stress, and for that, we are truly sorry. We appreciate your feedback and sincerely hope to have the opportunity to serve you better in the future. Warm regards, Biyem hotel
Dear Guest, We sincerely apologize for the experience you had during your stay with us. We deeply regret the inconvenience caused, especially regarding the missed airport pickup and the confusion at the reception. Unfortunately, due to sh… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewSimply my preferred place for stays in Kampala. Enough spacious rooms with all the basic and necessary facilities for a pleasant and comfortable stay. Restaurant menu tasty for my taste and at affordable prices, and enough complete breakfast offering me just the kind of food I like, and in abundant quantity. Highlight the excellent attention and service from a very friendly and helpful staff. Quiet place ( and quiet nights) in a nice large green area and a natural environment, perfect for a relaxing and resting in your Kampala stay
Some not high investment in renovating or updating some spaces and facilities could be welcome and would provide added value
Reviewed: 19 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in October 2024
Verified reviewQuiet, natural setting
Wifi is sooo bad, they use a code system which keeps expiring.
Thank you for letting us know about the challenges with the network codes. Sincerely apologize for the inconvenience this has caused during your stay.
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewStaff overall were very happy to attend to your needs
Sometimes noisy when functions are on so go out and explore
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewNice accommodation. Beautiful garden, really nice breakfast, good restaurant, even with a free gym and sauna (didn’t try it myself)
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Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewAt the photos looking much better than the reality
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewLocation, security, breakfast, reception and restaurant staffs 🙏🏿🙏🏿
Restaurant and bar is closed from 10pm , not given WiFi access , mosquito net was had dust .
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewGarden is lovely The room was large with 3 beds as requested.There is a snack bar with fresh bread and cake.The owner showed us round the bakery,gym and sauna.
The service at breakfast was very slow.
Reviewed: 12 March 2024 · Stayed in March 2024
Verified reviewReviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 February 2024 · Stayed in January 2024
Verified reviewNature ...I liked d green
U should brief d house manager about cleaning d room....why does it take long for them to clean d room from morning to 03:00pm en some stuff are rude......work upon that.
Dear Edward, thank you for your honest feedback, we will work on it, thank you
Reviewed: 31 December 2023 · Stayed in December 2023
Verified reviewFriendly staff
Breakfast could be better
Reviewed: 23 May 2023 · Stayed in May 2023
Verified reviewAmazing service
All amazing