7.2

Reviews of Chayil Loft Mulago

Kafeero Zone Road, Kampala, Uganda

  • Khalid

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    I rented this apartment and had a very good experience. The apartment itself is in good condition, well equipped, and especially the kitchen has everything needed for comfortable daily living. The owner was kind, responsive, and easy to deal with throughout my stay. it’s a great place to stay and I would recommend it.

    Property response:

    Thank you for choosing to stay with us.

    Chayil Loft Mulago
    31 August 2025
  • Okeke

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Pride

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review
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  • Pride

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review

    It was close to places on our list to visit in Kampala

    The owner of the property was very rude and unprofessional. After we stayed in the property from the 17th of July to 22 July, we decided to extend our stay to the 29th of July, so we booked through booking.com and after all have been confirmed and we got our pin. The owner came and told us that she also booked other people privately without blocking her property on the booking.com platform. So we ended up stranded in a foreign land regardless of the fact that we used an international booking site to secure our booking, but we ended up on the streets and we had to start looking for an alternative accommodation.l will never recommend anyone to stay in this property because the owner is very unprofessional and you might find yourself in the streets because we book privately and at the same time via the booking.com platform as well.

    Property response:

    To fellow hosts, host this person at your own risk. He first booked for 4 days, then asked to extend for another 4 days. His booking had 2 guests and showed up with extra people. He is very proud, disrespectful, and arrogant if he doesn't get his way. He wants to make the rules for a property he doesn't own. I declined his second request for an abrupt extension since he communicated late, yet I had a different reservation from another guest who had booked earlier. On top of this, even after I gave him a 50% discount, he still paid in installments, yet utility expenses such as cleaning fees depend on the guest payments. He expected a five-star treatment while paying in installments. He threatened me and warned me not to joke with him. I am wondering why someone would want to stay and extend for a week plus at a property he is rating 2. If he was so uncomfortable, why didn't he stay at Serena Hotel, which is just minutes away from us.He instead refused to leave a property he claimed to be so bad, one really wonders and decided to give a bad review yet he didnt want to leave. Airbnb properties are not run like serviced hotel rooms on a daily basis. That is why we fully furnished the apartments with everything, including wash and dry machines, for guest convenience. But at half price with a big group, one wants room service and maid to clean after his mess everyday? Host him at your own risk.

    To fellow hosts, host this person at your own risk. He first booked for 4 days, then asked to extend for another 4 days. His booking had 2 guests and showed up with extra people. He is very proud, disrespectful, and arrogant if he doesn't g… Show more

    Chayil Loft Mulago
    26 July 2025
  • Pride

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    The property was close to a few of the places we were visiting.

    The property is fairly maintained, but needs cleaning especially on the window frames and sliding door it was quite dust. The water is a serious challenge we ended up using buckets to bath for the 5nights if you try use the shower they are just drops coming out especially on the hot water. So you need to be prepared to use a bucket to bath. The bed is not comfortable at all it took me 3nights to adjust and it's very painful you will be turning all night. The cleaning guy came after 3days after our check inn which means for the past 2days you have to use the same sheets.

    Property response:

    To fellow hosts, host this person at your own risk. He first booked for 4 days, then asked to extend for another 4 days. His booking had 2 guests and showed up with extra people. He is very proud, disrespectful, and arrogant if he doesn't get his way. He wants to make the rules for a property he doesn't own. I declined his second request for an abrupt extension since he communicated late, yet I had a different reservation from another guest who had booked earlier. On top of this, even after I gave him a 50% discount, he still paid in installments, yet utility expenses such as cleaning fees depend on the guest payments. He expected a five-star treatment while paying in installments. He threatened me and warned me not to joke with him. I am wondering why someone would want to stay and extend for a week plus at a property he is rating 2. If he was so uncomfortable, why didn't he stay at Serena Hotel, which is just minutes away from us.He instead refused to leave a property he claimed to be so bad, one really wonders and decided to give a bad review yet he didnt want to leave. Airbnb properties are not run like serviced hotel rooms on a daily basis. That is why we fully furnished the apartments with everything, including wash and dry machines, for guest convenience. But at half price with a big group, one wants room service and maid to clean after his mess every day? Host him at your own risk.

    To fellow hosts, host this person at your own risk. He first booked for 4 days, then asked to extend for another 4 days. His booking had 2 guests and showed up with extra people. He is very proud, disrespectful, and arrogant if he doesn't g… Show more

    Chayil Loft Mulago
    26 July 2025
  • Robson

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review
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  • 7.0 Good
    Deborah

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review
  • Petition

    Reviewed: 4 June 2025 · Stayed in June 2025

    Verified review

    Location was good for where we wanted to visit.10 mins walk .

  • Josephine

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review
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  • Olivia

    Reviewed: 11 May 2025 · Stayed in May 2025

    Verified review

    Noise from the road

  • Abbas

    Reviewed: 4 March 2025 · Stayed in February 2025

    Verified review
  • Bruan

    Reviewed: 22 October 2024 · Stayed in October 2024

    Verified review
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  • Kevin

    Reviewed: 13 October 2024 · Stayed in October 2024

    Verified review

    Lovely location, host was superb. Clear communication and quick responses.

    Floor was a bit dusty and soap wasn't provided.

    Property response:

    Thank you for staying with us. The apartment is locared on a dusty main road. And we dont provide soap because different people react differently to the chemicals in the soap which was an issue for our previous guest.

    Chayil Loft Mulago
    14 October 2024
  • Mercy

    Reviewed: 8 October 2024 · Stayed in October 2024

    Verified review

    The location was convenient for me

    Staff where so helpful and lovely

    Property response:

    Thank you for choosing us.We look forward to hosting you again.

    Chayil Loft Mulago
    8 October 2024
  • Onkabetse

    Reviewed: 30 September 2024 · Stayed in September 2024

    Verified review

    The furniture was nice

    It was very dirty, the sheets had sperms, it has spiderwebs, it was dust everywhere. Dirty towels as well We agreed with the owner that the place will be cleaned every two days, she never pitched until I sent her a message telling her that I’ll report her here, and she told me to move out if I’m not happy imagine the audacity

    Property response:

    Thank you for staying with us. I offered a full refund for you to look for a place that met your standards and pricing, and you declined. As per our hosting policy available on the website, which i hope you read before making the reservation, we clean mid visit, which we actually did. You accused my team of misplacing your watch, which you later found in your luggage, which was inappropriate. Airbnbs are not hotels that you will have room service every time you need it. You always have an option to find a place that meets your standards and pricing, an option which you had and turned down.

    Thank you for staying with us. I offered a full refund for you to look for a place that met your standards and pricing, and you declined. As per our hosting policy available on the website, which i hope you read before making the reservatio… Show more

    Chayil Loft Mulago
    30 September 2024
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  • Victor

    Reviewed: 16 September 2024 · Stayed in September 2024

    Verified review

    I loved the interior decor and availability of the staff.

    There was a faulty door knob that just needed a turn on it, and it got spoilt. In my view, the staff might have known about it, that's why they left the door open. I had to pay for it, and this pissed me off to even recommend the place to any relations visiting Kampala. Also, furniture was dusty....seems no prior housekeeping was done ahead of our stay.

  • Jack

    Reviewed: 11 September 2024 · Stayed in September 2024

    Verified review

    perfect place and location for my visit in kampala, stayed for 4 night and Aidah was so helpful with Mr Timothy looking after me and telling me all the locations to get stuff. they even allowed me to check out late without paying extra. i will definately stay here again, the view was great too i was on the top floor

    the water presure was just abit low but so far was okay, noise from street but it didnt bother me at all i still could sleep very well and work at night.

    Property response:

    Thank you for staying with us. We look forward to hosting you again

    Chayil Loft Mulago
    8 October 2024
  • Ladu

    Reviewed: 30 June 2024 · Stayed in June 2024

    Verified review

    The location was nice and easy to access downtown either by bike or public transport. A welcoming host is a must in any travel experience. Here, my chats with Aidah went as if we were old friends and the security was nice too. He even offered to lift all my heavy bags to the room.

    The pressure on the shower was low to push out the water as I expected and the hot water heater was slow. It could also be helpful to have cloth drying rack in back house balcony in case a visitor does laundry and wants to sun dry.

    Property response:

    Thank you for staying with us. Looking forward to hosting you again.

    Chayil Loft Mulago
    30 June 2024
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  • 7.0 Good
    Darrell

    Reviewed: 20 May 2024 · Stayed in April 2024

    Verified review
  • Darrell

    Reviewed: 7 May 2024 · Stayed in May 2024

    Verified review

    The location for my purposes was perfect - going to the Dunagogue Church of all Nations

    Dogs barking most of the night on the street.

    Property response:

    Thank you for staying with us. We look forward to hosting you again.

    Chayil Loft Mulago
    26 May 2024
  • Darrell

    Reviewed: 24 April 2024 · Stayed in April 2024

    Verified review
    Property response:

    Thank you for staying with us. Glad you enjoyed staying with us.

    Chayil Loft Mulago
    26 May 2024
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  • Elda

    Reviewed: 8 April 2024 · Stayed in April 2024

    Verified review

    Aidah is a nice person and the apartment was very cozy and cleaned

    Property response:

    Thank you for staying with us Elda. We look forward to hosting you again.

    Chayil Loft Mulago
    26 May 2024
  • Tewelde

    Reviewed: 27 March 2024 · Stayed in March 2024

    Verified review

    I like the clean Ness and location they environment neighborhood

    Oh, there was no fan or air conditioner. It was very hot humidity and only thing I don’t like that. Also we Harper express electricity supplier. I think the land route and it’s a thing install solar system.

    Property response:

    Thank you for staying with us, Tewelde. We look forward to hosting you again.

    Chayil Loft Mulago
    26 May 2024
  • Jean

    Reviewed: 25 January 2024 · Stayed in January 2024

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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