Reviews of Galaxy Motel Kampala

The caring of the customer and the cleanliness of the rooms

No lift

👊🫶

You get value for money

Everything

Nothing

The manager is very professional and resolved a minor issue, but other than that, this has to be the best property for the price in town! Alex and Rachel are awesome! Clean rooms, nice restaurant, free breakfast, and the location is perfect. I recommend the Galaxy to anyone ExPats or travelers!

I liked the accommodation, it was spacious and clean

I booked a stay through Booking.com for $93 USD. Upon arrival, the hotel charged me 358,050 UGX, using an exchange rate of 3,850 UGX per USD. The current market rate is 3,595 UGX per USD, meaning I should have paid approximately 335,000 UGX. After negotiation, the hotel reduced the rate to 3,750 UGX per USD, resulting in a payment of 349,000 UGX—still 14,000 UGX more than the correct amount.The hotel’s use of an inflated exchange rate is unfair and misleading. I urge you to ensure the hotel uses the standard market exchange rate for future transactions to prevent such discrepancies.

I’ve travelled extensively across Africa and the world, but I have never encountered such an unpleasant and unprofessional manager. I was shocked when they refused to accept my payment in US dollars, even though the amount was only $14.90. They also refused to accept the official exchange rate used by banks and exchange offices (USD = 3,590 UGX), insisting instead on using their own arbitrary rate of $=3850 and constantly saying we have our own rate in the hotel ( such a weird comment)— something I’ve never seen before. As a result, I had to pay more than necessary, which felt completely unfair. Another frustrating issue was the check-out time. The website clearly stated check-out was at 11:00 AM, but the staff insisted it was 10:00 AM — or 10:30 at the latest — which was both inconvenient and misleading. I had specifically travelled to Kampala for two important Zoom meetings and chose this hotel because it advertised working WiFi. However, shortly after I arrived, the WiFi was disconnected and was restored after 2 and a half hours, despite repeated promises that it would be fixed "in 30 minutes." This caused me significant stress and disrupted my plans completely. To add to it all, the hotel is located very close to a slum area, which wasn’t made clear in the listing and may matter to some travellers. Overall, this was one of the most stressful and disappointing hotel stays I’ve had. I strongly advise others to look elsewhere if you value clear communication, honesty, and reliability.

The most disturbing experience and very unpleasant manager. I am sure that they will deny all the facts that I have mentioned in my review.

Very good stay and stuff very helpful. Special thanks to Rachel, very nice person and available for any help. Would definitely recommend.

Reception short lady she is bad treatment for no reason !!!

Internet was good

I like the accommodations. The location is good and central to everything. Free Breakfast and Room Service. Nice Roof top restaurant.

The front desk girl, who works the day shift, was very low energy, bad manners, and unprofessional. She acted like everything we asked in terms of service was a nuisance and always seemed very annoyed that she had to help us. My fiance and I never have issues with other staff who are friendly. This is not our first encounter with this same young lady. We have stayed here before. She has the kind of bad energy that ruins your entire stay. She's not good for business. The front desk is the most important area in a hotel because they are the gatekeeper who set the entire mood of a customers' stay. Im a US Merchant Marine, and I stay hotels all over the world. Her bad attitude ranks as the worst I've experienced. This will be our last stay at the Galaxy.

I enjoyed the best breakfast and the location was amazing just near the Road

Noise from moving cars

The staff were really friendly. Special mention to Keen, Serah and Sylvio. The rooms were spacious and had all the amenities required.

Double rooms should have two beds, sharing beds was uncomfortable. Serving of breakfast was kind of slow, there's more room for improvement

Nothing

every thing

Care

Food