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Reviews of Harts Motel

Apollo Nsibambi road Mengo, Kampala, Uganda

#13 of 26 B&Bs and Inns in Kampala

Guests' Choice

Review score

Based on 111 B&B reviews

7.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.2

  • Location

    8.0

  • Facilities

    8.0

  • Staff

    8.2

  • Value for money

    8.3

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 21 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No mirror (only one small in bathroom). Took like 5 minutes before hot water arrived in shower, no hot water connected in sink. It was a bit unclear how to navigate to the hotel, both Google maps and Uber suggested the wrong street. However, there where signs which we missed initially.

    Quiet, secure, good food (double burger) reasonably priced food and beer. Almost mosquito free. Balcony with adequate space. Good-size bed.

    Stayed in July 2025

  • Reviewed: 4 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    It is clean,

    Stayed in June 2025

  • Reviewed: 30 March 2025

    7.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The bed was so small for a couple

    The room was very quiet

    Stayed in March 2025

  • Reviewed: 27 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    All was good

    Simplicity

    Stayed in March 2025

  • Reviewed: 22 September 2024

    8.0
    The local scene is amazing!
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I'm not sure why, but when I was drying my clothes on the balcony, the staff told me it wasn't allowed and dried them in a different place instead. I was worried that my clothes might go missing. The location is a bit inconvenient.

    All the staff members are kind. It felt great to open the window and let in the nice breeze. After checking out, they stored our luggage and allowed us to stay in the lounge on the first floor until our bus time. There were local children nearby, and we played together.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 30 nights
    • Submitted via mobile

    The experience was satisfactory, except for the constant requirement for room cleaning, which occurs irrespective of the guests' preferences, as well as the disruptive noise from the early morning cleaning of the parking area.

    Stayed in July 2024

  • Reviewed: 5 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Expensive food but not worth the price.

    Stayed in June 2024

  • Reviewed: 16 January 2024

    6.0
    Pleasant, but missed a hot shower
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 1 night

    Hot shower did not work (not in the evening and not in the morning). It was the main reason I checked out. The hotel is located in a residential area with few restaurant options or a good supermarket within walking distance. I recommend to eat in the hotel as there are no other options with similar price and quality around. Perhaps good if you have your own car as they have a parking facility, but less so if you have to use public transport (boda).

    Good breakfast (freshly prepared) with excellent coffee. Comfortable single room with attached bathroom, wifi and balcony. The hotel is kept clean. Friendly respectful staff.

    Stayed in January 2024

  • Reviewed: 20 July 2023

    7.0
    Peaceful
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I wasn’t allowed to use the microwave

    The staff were kind and very helpful.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    7.0
    overall recommended for cheap stay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    bad food , not enough towels

    clean , quiet

    Stayed in June 2023

  • Reviewed: 27 March 2023

    7.0
    A hotel with great potential.
    • Business trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very limited it’s a la carte with 2 options only.They also only provide option of black tea or coffee .They need to diversify the breakfast menu and maybe have a buffet. They also need to train the staff better.They seem to have hired people with no experience in hospitality.The receptionist I found yesterday was not sure of the pricing and was grumpy.The cleaning gentleman asks to clean even when you are in the room.They are not bad however they just need training.

    The hotel seems newly built the amenities are new and a bit modern compared to other Kampala restaurants. It’s also very clean,neat and well kempt. I had an issue with the staff but some are very friendly the few trained ones.The receptionist on 27/3/22 morning (unfortunately I didn’t get his name)was very willing to help and even guided me on directions .The lady at the restaurant is also very friendly.Kudos to the two they made my stay lovely.

    Stayed in March 2023

  • Reviewed: 28 October 2022

    7.0
    Good
    • Solo traveller
    • Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Their was some noise late in the night, and the toilet was loose. But it was a nice stay.

    The place was in a good location. The staff were very friendly and helpful. The room was clean and tidy also.

    Stayed in October 2022

  • Reviewed: 16 September 2022

    8.0
    There were some hiccups, but the room is pure value!
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Some employees were rather unfriendly, especially during check in. This improved during our stay. At the time of booking, the indicated location did not match their real location. In that way, we went to the wrong place in the city to find out we still needed to take an extra taxi. It is located in the Bulange neighbourhood and not near the Mengo palace.

    Beautiful room and bathroom Secure compound

    Stayed in September 2022

  • Reviewed: 1 August 2025

    1.0
    Waste of money
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    After payment and spending night there. They refused to serve breakfast.

    They advertise breakfast when book.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very nice clean and functional property. Quick responses on WhatsApp and they accommodated an early check out with a takeaway breakfast (with a delicious spiced tea).

    Stayed in July 2025

  • Reviewed: 4 July 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    They advertise only lie.

    Nothing

    Stayed in July 2025

  • Reviewed: 2 May 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Sketchy attendant

    Great hotel. Quiet, stable wifi and clean room.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    5.0
    The night shift receptionist extremely rude and has ego. He's not welcoming at all.
    • Business trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The night shift receptionist is extremely rude and has ego. He's not welcoming which ruins the reputation of the best Motel. The guy answers a client as he wishes.

    The environment and facilities.

    Stayed in March 2025

  • Reviewed: 19 March 2025

    9.0
    Harts of Harts Motel
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were small, the location was a bit fat from the center and TVs were even more smaller. We didn't end up using it

    I loved the staff. They were helpful and quick to respond. The chef was top notch and understanding is my situation when preparing meals (I was traveling with a toddler). The front office was also super friendly. The rooms were clean.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The place is very peaceful;

    The stay was good staff at the reception are very helpful 👌 👍

    Stayed in March 2025

  • Reviewed: 27 February 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Cockroaches in the room. Dirty pillow cases. Socket was not working. Location not properly pinned on google

    Stayed in February 2025

  • Reviewed: 7 January 2025

    5.0
    It was an okay night, however not having hot water, a balcony door that was faulty made my stay a light unpleasant
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There was no hot water and a door to the balcony couldn’t Lock, The TV set is of poor quality

    The property is easily accessible and with good value for money.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    10
    Exceptional
    • Family with young children
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The staff is polite and cheerful, and the place is very calm and clean.

    Stayed in January 2025

  • Reviewed: 13 December 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    You have to ask or fight for the second towel as the hotel offers one towel a day whether 2 or more than one person you use one towel

    Nothing much

    Stayed in December 2024

Showing 1 – 25

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