Reviews of Harts Motel
Apollo Nsibambi road Mengo, Kampala, Uganda

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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThey advertise breakfast when book.
After payment and spending night there. They refused to serve breakfast.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery nice clean and functional property. Quick responses on WhatsApp and they accommodated an early check out with a takeaway breakfast (with a delicious spiced tea).
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewQuiet, secure, good food (double burger) reasonably priced food and beer. Almost mosquito free. Balcony with adequate space. Good-size bed.
No mirror (only one small in bathroom). Took like 5 minutes before hot water arrived in shower, no hot water connected in sink. It was a bit unclear how to navigate to the hotel, both Google maps and Uber suggested the wrong street. However, there where signs which we missed initially.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in April 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewNothing
They advertise only lie.
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewIt is clean,
thanks
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewRoom was very nice and the view was sublime.
Restaurant prices were expensive. I took my own bag 4 stairs floors which was very tiring. I wished there was an AC.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in March 2025
Verified reviewGreat hotel. Quiet, stable wifi and clean room.
Sketchy attendant
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe room was very quiet
The bed was so small for a couple
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewSimplicity
All was good
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe environment and facilities.
The night shift receptionist is extremely rude and has ego. He's not welcoming which ruins the reputation of the best Motel. The guy answers a client as he wishes.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewI loved the staff. They were helpful and quick to respond. The chef was top notch and understanding is my situation when preparing meals (I was traveling with a toddler). The front office was also super friendly. The rooms were clean.
The rooms were small, the location was a bit fat from the center and TVs were even more smaller. We didn't end up using it
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe stay was good staff at the reception are very helpful 👌 👍
The place is very peaceful;
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewCockroaches in the room. Dirty pillow cases. Socket was not working. Location not properly pinned on google
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in November 2024
Verified reviewReviewed: 20 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified review