Since I checked in early, I was told that I had the right to breakfast the next day, but I was not given breakfast. I went out for breakfast. This is not nice at all. This should not be done to a customer. I have been to a hotel three times.

The staff is very efficient, hardworking and polite

Stayed in July 2025

Location is a bit ghetto-like and not for the faint hearted. More variety at breakfast.

Room was nice and spacious with a fridge and air con. Lift in the hotel made transitioning from floor to floor easy. Security on the ground floor 24/7. Breakfast was fine - chef cocking eggs made to order. Staff pleasant and helpful. Lots of shops, banks etc. 5-minute walk away. Night markets easily walkable from the hotel. Good supermarket 10-min walk away.

Stayed in July 2025

Poor internet and noisy because of the its location in city centre traffic almost 24 hours

Rooms are super nice amenities and well clean ,access to city easy as compared with Uganda traffic jams

Stayed in August 2025

Had to remind restaurant staff about 2 people for breakfast and not having to pay for my partner. We had to reactivate our door key at the reception.

Air conditioning and cleanliness

Stayed in August 2025

Everyone is always smiling, welcoming, and always ready to help. The Breakfast is good. Thank you for making my stay in Kampala wonderful.

Stayed in July 2025

We didn’t like the location of the property

Very happy with the hotel and the room we had

Stayed in June 2025

Not really, the personal at the duty provided excellent service

Hotel hospitality

Stayed in June 2025

This is an excellent mid-range hotel right in the centre of Kampala. It serves a great breakfast, and has a good restaurant and bar. I travelled from England and enjoyed my stay., It has a gym. It can be a bit noisy, but that's what happens if you are right in the centre of Kampala. Staff very efficient.

Stayed in June 2025

NA

The room was okay, but I didn't take breakfast because it was late, they say 6:30 but at 7 am the breakfast was not ready and my Uber was there.

Stayed in June 2025

This hotel is located in the heart of town, making it ideal for people looking to shop or escape long traffic jams to and from town. Breakfast was adequate, but there were also great restaurants nearby that served traditional Ugandan cuisine. Staff are friendly.

Stayed in June 2025

It was a very nice stay. The receptionists were so kind and helpful. Location is ideal. The rooms are clean and comfy.

Stayed in April 2025

The WiFi was a bit spotty in some areas of the hotel, which was frustrating—definitely something that could use a little attention. Also, having coffee packets in the rooms alongside the tea would have been a simple but much-appreciated touch for caffeine lovers. As for the bathroom showers, the fixed design isn’t exactly friendly for taller guests. The hotel’s location is in a lively area, so don’t expect complete peace and quiet. Also, the lingering COVID-19 posters with reminders like "put your mask on" and "stay six feet apart" felt outdated and out of place.

Russell Hotel may not boast the flashiest facilities, but what it lacks in modern flair, it more than makes up for with its outstanding staff. Attentive to every whim, they elevate the experience beyond expectations. The breakfast, though limited in selection, is enjoyable—especially their fantastic cappuccino. Rooms are spacious, with beds and pillows that offer decent comfort. The hotel's location is right in the heart of the action—bustling and lively—though not ideal for families with young children, as there are no kid-friendly amenities. On the plus side, the restaurant serves up delicious meals at unbeatable prices, making dining here a true highlight.

Stayed in February 2025

The toilet had some foul smell. The room was next to the gym hence the noise from the music was quite a nuisance.

Stayed in February 2025

Currency exchange rate direct to the hotel was not good.

Central location was what I needed but not noisy while staying in the room.The staff were friendly and helpful. It seemed like the well organised hotel.

Stayed in November 2024

Despite not asking for room to be cleaned, beds were stripped of towels and linen around 11am and not put back on until nearly 6pm. This meant we could not shower or relax in our room after a long sweaty day walking round Kampala. I asked if this could be expedited (I'd even put the linen on myself!) but its still took more than two hours waiting in the lobby for this to happen. On leaving, staff were unfamiliar with Booking.com and claimed the overall price was actually the price per night. I explained how it worked and we got it sorted but we were made to feel that we were short-changing the hotel through their unfamiliarity.

Staff on desk and serving at breakfast were really lovely and helpful Big clean rooms

Stayed in November 2024

It was not conducive for my work in terms of movements due to congestion on the roads

Friendly staff and good meals

Stayed in November 2024

At the moment nothing.

Location- centrally located.

Stayed in October 2024

Bathrooms are modern and clean but dimly lit. I don't know why they are using low powered bulbs in the bathrooms. Also the food service in the restaurant can be very slow at times. I waited half an hour for food on a couple of occasions when the restaurant was almost completely empty.

Nice big rooms. Excellent food served in the restaurant.

Stayed in October 2024

Everything was about right.

Central Location

Stayed in October 2024

Wifi fire was shaky.

Breakfast was good. Location is good.

Stayed in August 2024

Breakfast was a bit disorganised, there was always something missing - bowls, or spoons, or sugar, etc. Though the staff were quick to come up with what was needed when asked.

The hotel is centrally located, my room was well-furnished and comfortable, and fairly quiet. The staff were polite and friendly. There is a surprisingly well-equipped gym on the top floor.

Stayed in July 2024

They should provide mosquito repellent beyond mosquito net.

I appreciated the break fast and the location is good.

Stayed in July 2024

Extra amenities like spa Or swimming not available

Good and Decent hotel. Centrally located. Value for money. Good Food

Stayed in April 2024

All was okay

Comfortable room Fish was huge and fantastic Breakfast needs more variety

Stayed in May 2024

Every day there were things missing in the room from towels, sandals tooth paste . For every night I had to call reception to be brought for something. They need to have a standard routine everyday to avoid the disappointment of calling room service everyday. Secondly the room attendants were very noisy in the morning talking in high tones . Actually they are the ones who used to wake us up. However the hotel is great I mprove on these two and you will continue attracting many more people.

The food was very good I enjoyed the breakfast dinner e.t.c . The rooms were exceptionally clean and attended to everyday.. The staff were equally very friendly the reception guys were very hospitable and attended to all our needs. All the staff at the kitchen / food section were great and served us wonderfully kudos keep it up

Stayed in May 2024