Reviews of Russell Hotel 3 stars
Plot 1 Russel road Namanda plaza, Kampala, Uganda
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Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe staff is very efficient, hardworking and polite
Since I checked in early, I was told that I had the right to breakfast the next day, but I was not given breakfast. I went out for breakfast. This is not nice at all. This should not be done to a customer. I have been to a hotel three times.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewRoom was nice and spacious with a fridge and air con. Lift in the hotel made transitioning from floor to floor easy. Security on the ground floor 24/7. Breakfast was fine - chef cocking eggs made to order. Staff pleasant and helpful. Lots of shops, banks etc. 5-minute walk away. Night markets easily walkable from the hotel. Good supermarket 10-min walk away.
Location is a bit ghetto-like and not for the faint hearted. More variety at breakfast.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewRooms are super nice amenities and well clean ,access to city easy as compared with Uganda traffic jams
Poor internet and noisy because of the its location in city centre traffic almost 24 hours
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewAir conditioning and cleanliness
Had to remind restaurant staff about 2 people for breakfast and not having to pay for my partner. We had to reactivate our door key at the reception.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything went well
Nothing
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewResturant
No Club
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in April 2025
Verified reviewAttentive staff irrespective of the shortcomings of the property
The property did not meet standards displayed on the website
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewRooms seemed clean. Bed was not bad.
THEY HAVE COCKROACH. We arrived late and had a very uncomfortable night imagining them clawing to my bed. They changed my room but the other one still had the roaches. My colleague's room also had them so we checked out the next day.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEveryone is always smiling, welcoming, and always ready to help. The Breakfast is good. Thank you for making my stay in Kampala wonderful.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewVery happy with the hotel and the room we had
We didn’t like the location of the property
Reviewed: 20 June 2025 · Stayed in April 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewHotel hospitality
Not really, the personal at the duty provided excellent service
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThis is an excellent mid-range hotel right in the centre of Kampala. It serves a great breakfast, and has a good restaurant and bar. I travelled from England and enjoyed my stay., It has a gym. It can be a bit noisy, but that's what happens if you are right in the centre of Kampala. Staff very efficient.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe room was okay, but I didn't take breakfast because it was late, they say 6:30 but at 7 am the breakfast was not ready and my Uber was there.
NA
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGood 👍
The reception is great, the staff are also nice, I hope to come back next time
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThis hotel is located in the heart of town, making it ideal for people looking to shop or escape long traffic jams to and from town. Breakfast was adequate, but there were also great restaurants nearby that served traditional Ugandan cuisine. Staff are friendly.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewService in totality
All was well
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewEvery think. Rooms, location. Food. Services.
Please arrange to fix Qibla direction in the rooms
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewIt was a very nice stay. The receptionists were so kind and helpful. Location is ideal. The rooms are clean and comfy.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewPoor internet but overall a plessant stay
Reviewed: 12 April 2025 · Stayed in April 2025
Verified review