Reviews of Hilton Garden Inn Kampala 4 stars
Plot 72, Kira Road, Kampala, Uganda
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Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNice staff and good facilities.
It was not as comfortable as most Hilton Garden Inn hotels, but was still good.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is Immaculate. Well maintained and the staff are very professional. I love the fact that they have self catering laundry service and dryer which I loved to use so much . My room was lovely and always done when came back at the end of each day I enjoyed my stay and will definitely come back again . I highly recommend this hotel especially to someone visiting for first time or returnee . They have great Security , food is lovely and you always get a lovely welcoming smile from the staff. On my day of arrival , I was well attended by staff every though I checked so early morning at 3am. I would love to say a huge Thank you to the staff especially Mr Teko Moses for the help you rendered me. This man deserves a pay Rise for his outstanding Customer service.
The shower has got only half glass shield covering but no shower curtain so it’s difficult to enjoy a long shower because the water will go everywhere. Other than that it’s lovely
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStaff were excellent. Facilities good. Place just worked.
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewGreat location not far from northern bypass and very close to Acacia mall. Super friendly Staff, quick check in and very good gym.
First room we got was not made and smelly. We got another one that was done but it had a slightly damp smell and some water spots on the floor.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe food from their kitchen is very good.
The space in the room I was given was so small that I could barely move freely. The window, which offered a view outdoors, was very dirty and in need of cleaning. I paid $120 for a night, and the value I received in return was disappointing. The gym had nothing usable, and the staff were not particularly friendly; they seemed indifferent. I had an incident where I almost fainted from exhaustion while entering the hotel lobby, and the hotel staff just stood there, watching, without offering any assistance.
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewStuff is very professional and Kind
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewbreakfast and friendliness of the staff
i was given a room for handicapped people. not enough parking and teh entrance is too narrow
Dear Bishwarnath, Thank you for your feedback. We're delighted to hear you enjoyed our breakfast and that our staff made a positive impression. We will be sure to pass along your kind words. We sincerely apologize for the inconvenience regarding the room assignment and accessibility issues. Handicap-accessible rooms are usually spacious that's why we allocated that room to you so that you can have comfortable stay, but we understand this may not have been ideal for you, and we will look into how we can better accommodate individual preferences during check-in. We also appreciate your comments on parking and the entrance. Your insights help us identify areas for improvement, and we will review these concerns with our team. Thank you again for your valuable feedback. We hope to welcome you back for an even more comfortable stay in the future. Best Regards Prashant Nilakh
Dear Bishwarnath, Thank you for your feedback. We're delighted to hear you enjoyed our breakfast and that our staff made a positive impression. We will be sure to pass along your kind words. We sincerely apologize for the inconvenience… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff are friendly and always smiling, rooms are spacious and very clean, and location is optimal! I will return as I always do
Food is made with too much oil, veggies aren't steamed, omelets are soaked in oil. Consistency needs to be improved when ordering room service, food quantity and representation was different on each order (I ordered the same items each night) The gym got some new weights which is great and repaired the broken machine, however the attachments for the cable machine were missing, straight bar and rope attachment for example, please replace them
Dear Dyln, Thank you for taking the time to share your detailed feedback. We are truly grateful for your continued loyalty and are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness and spaciousness of the rooms, and our convenient location. It’s always a pleasure to welcome you back. We also appreciate your candid comments regarding our food preparation and room service consistency. Your observations have been shared with our kitchen team to address the use of oil, improve vegetable preparation, and ensure consistency in both portion size and presentation moving forward. Regarding the gym, we are glad you noticed the improvements, and we sincerely apologize for the missing cable attachments. We are currently working on replacing these items to ensure the equipment meets our usual standards. Your feedback helps us improve, and we hope to make your next stay even better. Please don’t hesitate to reach out if there’s anything we can do to make your upcoming visits more comfortable. Best Regards Prashant Nilakh General Manager
Dear Dyln, Thank you for taking the time to share your detailed feedback. We are truly grateful for your continued loyalty and are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness and spaciousness of the ro… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewIt is really in a very good location with very nice restaurants in a walking distance.
Nothing really.
Dear Ziraba, Thank you for your feedback. We are glad to hear you had an excellent stay at Hilton Garden Inn Kampala and enjoyed the convenient location and nearby restaurants. If there is anything we can assist you with in the future, please don’t hesitate to reach out. Warm Regards Prashant Nilakh General Manager
Dear Ziraba, Thank you for your feedback. We are glad to hear you had an excellent stay at Hilton Garden Inn Kampala and enjoyed the convenient location and nearby restaurants. If there is anything we can assist you with in the future, ple… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewBreakfast was lovely it's a shame we had to leave quite early, to go to our location, ad I was notbusevto having breakfast at 8am
Nothing for the price
Dear Pauline Patricia, Thank you for taking the time to share your experience at Hilton Garden Inn Kampala. We are delighted to hear that you had an excellent stay and enjoyed our services. We truly appreciate your kind words and are sorry to hear you had to leave early and couldn’t fully enjoy breakfast at your preferred time. We hope your next visit allows for a more relaxed schedule so you can make the most of everything we offer. We look forward to welcoming you back next year for your holiday! Warm regards, Prashant Nilakh General Manager
Dear Pauline Patricia, Thank you for taking the time to share your experience at Hilton Garden Inn Kampala. We are delighted to hear that you had an excellent stay and enjoyed our services. We truly appreciate your kind words and are sorr… Show more
Reviewed: 10 June 2025 · Stayed in April 2025
Verified reviewThe staffs were good and friendly
The toilet ventilation is not working and also TV need adjustment
Dear Stans, Thank you for your valuable feedback and for recognizing our staff. We are glad to hear you found them friendly and helpful. We sincerely apologize for the inconvenience caused by the toilet ventilation and TV. Please be assured that we have shared your comments with our maintenance team, and necessary actions are being taken to resolve these issues promptly. Your input helps us improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back for an even better stay. Warm regards, Prashant Nilakh General Manager
Dear Stans, Thank you for your valuable feedback and for recognizing our staff. We are glad to hear you found them friendly and helpful. We sincerely apologize for the inconvenience caused by the toilet ventilation and TV. Please be assure… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewOverall the staff were great, friendly and attentive. I was in a group and they ensured all the rooms were together. The opening times of room service and around the clock restaurant availability was great. Also the breakfast selection was really good.
Could smell cigarette smoke in the hallway, the was sometimes a smell of mould in the bathroom /bedroom which wasn’t great
Dear Coleen, Thank you so much for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and attentive, and that your group enjoyed the convenience of being placed in rooms close together. It is also great to know that our 24 hour dining options and breakfast selection added to your stay. We are sorry to hear, however, about the smell of cigarette smoke in the hallway and the odor of mold in your bathroom or bedroom. Smoking is not allowed in Guest Rooms and on Floor. This is certainly not the standard we strive to maintain, and we truly appreciate you bringing it to our attention. Please rest assured that we are looking into these issues and will address them promptly to ensure a more comfortable environment for all our guests. Your feedback is invaluable in helping us improve, and we hope to welcome you back for an even better experience in the future. Best Regards, Prashant Nilakh General Manager
Dear Coleen, Thank you so much for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and attentive, and that your group enjoyed the convenience of being placed in rooms close toge… Show more
Reviewed: 20 May 2025 · Stayed in February 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewClean rooms, good food.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewEverything was great, clean and helpful. Breakfast was amazing, they were even serving basmati vegetable rice and indian dishes apart from classical breakfast. They have good selection of teas, fresh squezed juices and coffees. They even have masala tea. Rooms are comfortable and clean. All staff was very helpful.
Nothing
Dear Huseyin, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and especially appreciated the variety in our breakfast offerings, including the Indian dishes and masala tea. It's great to know that our rooms and cleanliness met your expectations, and we are especially pleased that our team made a positive impression. Your kind words truly motivate us to keep delivering great service. We hope to welcome you back again soon! Best Regards, Prashant Nilakh General Manager
Dear Huseyin, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and especially appreciated the variety in our breakfast offerings, including the Indian dishes and masala tea. It's… Show more
Reviewed: 29 April 2025 · Stayed in March 2025
Verified reviewIs fair
Toilet no water