Reviews of Jinja Grand Hotel 5 stars
Narambhai Road Oposite Spire road Primary school Jinja City, Jinja, Uganda
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery good internet / WIFI Value for money. Will definetely be back.
Matress could be softer. No strawberry jam for breakfast, but on my request, the staff brought some.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewClean
Good
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything is great. I can recommend the hotel to others
Staff and environment
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewNothing
They have no food in the restaurant and There was no personal in the morning When I was about to eat something Nobody Was there not even the gatekeeper and I want it that refund but they did not want to give it to me because of the food I am very disappointed
hello Mr nylund. we appreciate greatly appreciate your feedback .however I kindly stand to be corrected. _ our receiption has 24 hr personal and in morning your were served breakfast and later on your colleague had breakfast. _ we didn't have any scenario of refund request from you. _ our restaurant operates on an alcat menu order and mealis prepared. kindly we could request for some clarity on the above to help us improve however, we apologise incase we didn't meet your expectations. we pledge to improve on our missing points Thanks Best regards
hello Mr nylund. we appreciate greatly appreciate your feedback .however I kindly stand to be corrected. _ our receiption has 24 hr personal and in morning your were served breakfast and later on your colleague had breakfast. _ we… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewThe service was amazing 🤩 unexceptional .
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewThe staff was polite and available.
The faucets, the doors, the basic little technical things such as soap dispensers, weren't working. We got locked outside the bathroom. The hot water didn't work early in the morning, only in the afternoon. The breakfast was frugal and cheap.
Hello, viorel. Apologies for the shortcomings during your stay. it's unfortunate during your 2nd day of stay, the door and soap dispenser got technical issues, and upon your request, you preferred it to be worked on when you check out. all has been fixed and proper working condition. for the breakfast we shall put in effort to improve and serve best our vegan clients. Thanks for your support, it was great hosting you.
Hello, viorel. Apologies for the shortcomings during your stay. it's unfortunate during your 2nd day of stay, the door and soap dispenser got technical issues, and upon your request, you preferred it to be worked on when you check… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewClean ,safe, lovely staff , strong shower pressure , great location, and tasty breakfast
Everything was perfect, can't complain
Thank you for your feedback, we always aim to give our guests a great experience. Thank you , too, or being a great guest. we enjoyed your stay with us.
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewWonderful hotel with great management and staff. I got a big room with a comfortable bed. The place is very clean and safe. I have to say the hotel exceeded my expectations and will definitely back here during my next visit
Everything was perfect. Clean room , strong pressure in shower , great staff....I really can't complain
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewWonderful staff , lovely breakfast , comfortable bed, and safe to park the vehicle .
I got more than expected, so there is nothing I didn't like
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewNice room and friendly people
Hello Ali Thank you for the feedback . we greatly appreciate your support, and it was so nice hosting you.
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewComfortable, spacious rooms. Good bathroom, hot shower. Very welcoming and helpful staff. On arrival after long bus journey they got us delicious samosas and there were plenty of drinks.
Nothing, it was perfect.
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewClean, comfortable, friendly and accommodating staff
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewGreat value for money, decent rooms
Staff didn't speak English well, communication was a little difficult
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewBreakfast was a tea and healthy local dish - katogo. There were sausages and boiled eggs on offer as well. We've had bread available in a past stay - which was nice.
The place is great for the price.
Thanks Robert . we appreciate your support. it was a pleasure hosting you and the family.
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewHelen the manager and her team is very welcoming and caring about her guests. The location is central so easy access to all amenities. Dinner is possible on site. Secure parking. Fair price.
All good
Reviewed: 4 July 2024 · Stayed in July 2024
Verified reviewThe receptionist was so Kind, I was just so overwhelmed by how much care was on the site. It was the ideal hospitality. Everything was as good as promised.
Thank you Alexander. we greatly appreciate your support and looking forward to hosting you again.
Reviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThe place is very nice and in a great location. The staff are very helpful and caring. They also cook amazing breakfast! :) 100% recommended!
Thank you Cesar we always endeavour to give our clients a good experience. thanks too for being an amazing guest and so friendly.