Reviews of Kampala Serena Hotel 5 stars

Dear Daniel, Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly value your observations as they help us identify areas where we can improve. We are pleased to know that you enjoyed the spacious rooms as well as our spa, pool, and gym facilities. At the same time, we regret to hear that your dining experiences did not meet expectations. Please accept our sincere apologies for the delays in service and the attentiveness of our restaurant team. Your comments on food quality and service have been shared with our culinary and restaurant managers to ensure immediate improvements. We also note your remarks regarding the need for minor refurbishments and enhancements, and we want to assure you that continuous upgrades are part of our commitment to offering our guests the best possible experience. We greatly appreciate your recognition of our staff’s hospitality in other areas, and we hope we may have the pleasure of welcoming you back soon. Warm regards, Khaled Helmy General Manager

Dear Daniel, Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly value your observations as they help us identify areas where we can improve. We are pleased to know that you enjoyed the… Show more

Dear Basma, Thank you very much for your wonderful feedback and for sharing a glowing rating your stay with us. We are delighted to know that you found our staff, cleanliness, comfort, and services to be amazing, helpful, and collaborative. Your kind words are a great motivation to our team, and we are truly pleased that you had such a positive experience. We look forward to welcoming you back for another enjoyable time in the future. Warm regards, Khaled Helmy General Manager

Dear Basma, Thank you very much for your wonderful feedback and for sharing a glowing rating your stay with us. We are delighted to know that you found our staff, cleanliness, comfort, and services to be amazing, helpful, and collaborative.… Show more

Dear John, Thank you so much for taking the time to share your wonderful feedback and for rating every aspect of your stay with a perfect score. We are delighted to know that everything from our staff and cleanliness to the room view and overall comfort met your expectations. It was truly our pleasure to host you, and your kind words are great motivation for the entire team. We look forward to welcoming you back for another exceptional experience in the future. Warm regards, Khaled Helmy General Manager

Dear John, Thank you so much for taking the time to share your wonderful feedback and for rating every aspect of your stay with a perfect score. We are delighted to know that everything from our staff and cleanliness to the room view and ov… Show more

Dear Janet, Thank you so much for taking the time to share such wonderful feedback following your recent stay with us. We are truly delighted that, although you don’t typically stay in large hotels, you chose the Kampala Serena Hotel due to the proximity of your conference and even more so that your experience exceeded expectations. It’s great to hear that you found our spa incredible, the facilities relaxing, and the gardens peaceful despite the scale of the hotel. Your kind words about our staff’s hospitality, the delicious food, especially the local dishes and the welcoming atmosphere is much appreciated. We are proud to offer a serene and luxurious haven for our guests, and your comments affirm that effort. We hope to welcome you back again soon, whether for business or a well-deserved retreat. Warm regards, Khaled Helmy General Manager

Dear Janet, Thank you so much for taking the time to share such wonderful feedback following your recent stay with us. We are truly delighted that, although you don’t typically stay in large hotels, you chose the Kampala Serena Hotel due to… Show more

Dear Julius, Thank you for taking the time to share your feedback and for the wonderful rating. We are truly delighted to hear that you found your stay brilliant and comfortable. It was our pleasure to host you, and your kind words are a great encouragement to the entire team. We look forward to welcoming you back for another exceptional experience in the near future. Warm regards, Khaled Helmy General Manager

Dear Julius, Thank you for taking the time to share your feedback and for the wonderful rating. We are truly delighted to hear that you found your stay brilliant and comfortable. It was our pleasure to host you, and your kind words are a gr… Show more

Dear Samantha, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location, comfortable beds, and the warm hospitality of our team — your kind words truly mean a lot to us. We are, however, very sorry to learn that the local food offerings did not meet your expectations. Your comments are valuable, and we take them seriously. Please rest assured that we are reviewing this with our culinary team to see how we can improve the authenticity and quality of our Ugandan dishes. We hope to have the opportunity to welcome you back in the future and offer a dining experience that better reflects the richness of our local cuisine. Warm regards, General Manager

Dear Samantha, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location, comfortable beds, and the warm hospitality of our team — your kin… Show more

Dear Elisabeth, Thank you so much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay and wished you could stay longer. It means a lot to know that our hospitality made such an impression, and we are honoured to be your preferred destination. We appreciate your continued support and look forward to another memorable time. Warm regards, General Manager

Dear Elisabeth, Thank you so much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay and wished you could stay longer. It means a lot to know that our hospitality made such an impression, and we are honou… Show more

Dear Andrew, Thank you for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed the clean room, comfortable bed, hot shower, and our lovely pool area. It’s also great to know that our location added convenience to your stay. We sincerely regret the inconvenience you faced with parking. During high-profile events, especially those involving political delegations, parking can become limited due to heightened security measures. We understand how frustrating this can be and are actively exploring ways to manage such situations better in the future. We have also taken note of your comments regarding the value for money. Your feedback is important and will be shared with the relevant teams to ensure we continue to improve and offer the best possible experience to all our guests. We hope to have another opportunity to welcome you back for a more enjoyable stay. Warm regards, General Manager

Dear Andrew, Thank you for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed the clean room, comfortable bed, hot shower, and our lovely pool area. It’s also great to know that our location add… Show more

Dear Moses, Thank you for reaching out, and please accept our sincere apologies for any inconvenience you have experienced in contacting us. We have received your request and will carefully verify the details on our end. We will get back to you promptly once the information has been confirmed and provide you with the invoice. Thank you for your patience and understanding. We look forward to assisting you shortly. Warm regards, Khaled Helmy General Manager

Dear Moses, Thank you for reaching out, and please accept our sincere apologies for any inconvenience you have experienced in contacting us. We have received your request and will carefully verify the details on our end. We will get back to… Show more