Reviews of Mestil Hotel & Residences 5 stars
20 Barracks Drive, Nysambya, Kampala, Uganda
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClean and convenient.
Breakfast is amazing
Dear Mayimuna, Thank you for your feedback and for choosing to stay with us. We're glad you found our place clean and convenient, and we're especially pleased you enjoyed the breakfast! Your comments are appreciated and will help us continue to improve. We hope to welcome you back again soon. Warm regards, Management.
Dear Mayimuna, Thank you for your feedback and for choosing to stay with us. We're glad you found our place clean and convenient, and we're especially pleased you enjoyed the breakfast! Your comments are appreciated and will help u… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is really clean and has great facilities.
Staff were barely helpful. I almost fell down the stairs with my heavy luggage during check-in, and no one offered assistance even after seeing it happen. The reception team nearly made me cancel my stay. Overall, it was a very poor experience.
Dear M. Koinange, Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the cleanliness and facilities of the hotel, but we’re truly sorry to hear about your experience with our staff. We deeply apologize for the lack of assistance during check-in, especially with your luggage. This is not the level of service we strive to provide, and we will address this with our team to ensure such incidents do not occur again in the future. Your feedback is valuable to us, and we hope you’ll consider giving us another chance to provide a much-improved experience during your next stay. Kind regards, Management
Dear M. Koinange, Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the cleanliness and facilities of the hotel, but we’re truly sorry to hear about your experience with our staff. We deeply apologize for the lack… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewSecure. Pleasant. Great breakfast
No atm access. Hard to get to shopping centre
Dear Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear that you felt safe and comfortable during your stay, and that you enjoyed the luxury accommodation and our breakfast offerings. Your kind words about our staff and cleanliness are greatly appreciated. We also appreciate your feedback regarding the lack of ATM access and the difficulty in getting to the shopping center. We’ll certainly look into ways to improve convenience for our guests in these areas. We hope to welcome you back for another enjoyable stay. Best regards, Management
Dear Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear that you felt safe and comfortable during your stay, and that you enjoyed the luxury accommodation and our breakfast offerings. Your kind words about … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPerfect room very good and staff … everything in the hotel was perfect, only the waste incineration in front of the hotel caused a very bad smell when the windows were open, so unfortunately you had to keep everyone closed tighter very often
Perfect room very good and staff … everything in the hotel was perfect, only the waste incineration in front of the hotel caused a very bad smell when the windows were open, so unfortunately you had to keep everyone closed tighter very often
Dear Manuel Juergen Gerd, Thank you so much for your wonderful 10/10 review. We’re delighted to hear that you enjoyed the perfect room, our facilities, and our team’s service. Your feedback truly means a lot to us. We’re sorry to hear about the issue with the smell from the waste incineration outside the hotel. Please rest assured that we are looking into ways to mitigate this, as we always strive to provide the most comfortable and pleasant environment for our guests. We hope to welcome you back soon for another fantastic stay, with an even more enjoyable experience. Best regards, Management
Dear Manuel Juergen Gerd, Thank you so much for your wonderful 10/10 review. We’re delighted to hear that you enjoyed the perfect room, our facilities, and our team’s service. Your feedback truly means a lot to us. We’re sorry to hear… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and quiet. Breakfast was good too.
Nothing
Dear Sakina, Thank you so much for your wonderful feedback and perfect ratings across the board. We’re delighted to hear that you found your stay comfortable, quiet, and convenient and that you enjoyed the breakfast as well. It’s always rewarding to know when our guests leave fully satisfied. We truly appreciate you choosing Mestil Hotel & Residences, and we look forward to welcoming you back whenever you’re next in Kampala. Best Regards, Management
Dear Sakina, Thank you so much for your wonderful feedback and perfect ratings across the board. We’re delighted to hear that you found your stay comfortable, quiet, and convenient and that you enjoyed the breakfast as well. It’s always r… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewSpacious and clean
Lovely decoration but poorly maintained, cupboards smell dumped, windows and doors to balcony were not secured well. My door keys wasn’t working had to wait the door while a technician is called, Apparently battery had runout. 8am next day work men started drilling the walls next door until 10am. I had to walk up to the reception desk to complain and they had no idea about the maintenance taking place on the day.
Dear Michael, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet the high expectations you had for your stay with us. While we’re pleased to know you appreciated the spaciousness, cleanliness, and décor of our property, we sincerely regret the issues you encountered from the maintenance concerns and key malfunction to the unexpected early morning noise. These are not the standards we aim to uphold, and we understand how disruptive such experiences can be, especially when you're looking forward to a comfortable and relaxing stay. Your comments have been shared with the relevant departments to ensure such oversights are addressed promptly. We are actively working to improve our maintenance coordination and front desk communication to avoid similar frustrations for our future guests. We truly value your feedback and hope you’ll consider giving us another opportunity to provide the experience we’re known for. Warm regards, Management
Dear Michael, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet the high expectations you had for your stay with us. While we’re pleased to know you appreciated the spaciousn… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewSpacious rooms, good breakfast and excellent gym The team of staff were friendly and attentive
A bit confusing to find your way around and the reception was slow to help on things like laundry, boarding pass printing etc. these are little things but get the right and it makes a big difference
Dear John, Thank you for sharing your experience with us, and for your overall rating of 9.0, we truly appreciate it. We’re glad to hear that you found our rooms spacious, enjoyed the breakfast, and made use of the excellent gym facilities. It’s also wonderful to know that our team came across as friendly and attentive during your stay. We do, however, sincerely apologize for the delays and confusion you experienced with reception services such as laundry and assistance with printing. Your feedback is extremely valuable, and we take it seriously. We’re already looking into ways to improve communication and service efficiency at the front desk to ensure a smoother experience for all our guests. We hope to welcome you back soon and provide an even better stay next time. Warm regards, Management
Dear John, Thank you for sharing your experience with us, and for your overall rating of 9.0, we truly appreciate it. We’re glad to hear that you found our rooms spacious, enjoyed the breakfast, and made use of the excellent gym facilitie… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewExcellent customer service.
Dear Jacob, Thank you so much for your kind review and for rating us so highly across all categories. We're especially thrilled to hear your appreciation for our customer service our team works hard to make every guest feel welcome and well cared for. We hope to have the pleasure of welcoming you back again soon. Kind regards, Management
Dear Jacob, Thank you so much for your kind review and for rating us so highly across all categories. We're especially thrilled to hear your appreciation for our customer service our team works hard to make every guest feel welcome and… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation was good as it was close to the customers i needed to visit on business - but 1.5 hours away from entebbe airport, long long drives to and from the airport
wifi really needs to be improved
Dear Sabena, Thank you once again for taking the time to share your feedback with us. We’re pleased to hear that our location was convenient for your business needs, even though we understand the distance from Entebbe Airport made for a long journey we truly appreciate your patience. We also acknowledge your concern regarding the Wi-Fi, and we completely agree that reliable internet is essential, especially for business travelers like yourself. Please rest assured that we are currently working on upgrading our connectivity to ensure a better and more consistent experience for all our guests. We’re grateful for your continued support and hope to welcome you again with improved service and comfort. Management
Dear Sabena, Thank you once again for taking the time to share your feedback with us. We’re pleased to hear that our location was convenient for your business needs, even though we understand the distance from Entebbe Airport made for a lo… Show more
Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewDinner was good, fresh and tasty meals. Breakfast was okay, abit slow, kept getting cappuccino which was too hot to drink
wifi was bad in the room. could not work or call home. Staff service was also slow upon check out.
Dear Sabena, Thank you for taking the time to share your feedback with us following your recent stay. We’re glad to hear you enjoyed the dinner and found our meals fresh and tasty that’s wonderful to know. We sincerely apologize for the inconvenience you experienced with the Wi-Fi and during check-out. Your comments about the slow service and the overly hot cappuccino at breakfast are noted and will be shared with our team to ensure improvements are made in those areas. We understand how important reliable internet access is, especially when trying to work or stay connected with loved ones, and we’re currently reviewing our in-room Wi-Fi coverage to provide a better experience for future guests. Your feedback is extremely valuable in helping us improve, and we hope to have the opportunity to welcome you back with an even smoother and more enjoyable stay. Best Regards, Management
Dear Sabena, Thank you for taking the time to share your feedback with us following your recent stay. We’re glad to hear you enjoyed the dinner and found our meals fresh and tasty that’s wonderful to know. We sincerely apologize for the i… Show more