Kitchen service in the evening took forever. I waited 1.5 hours for my order to arrive, by which time I was no longer hungry. I gave my feedback to the receptionist and the waiter and they were quick to apologise. Menu is extensive and that is perhaps part of the problem.

Attentive staff. Breakfast was good value: unlimited tea and coffee, two types of bread, fresh fruit, hard boiled eggs, as well as vegetable katogo. Self-service. Hot modern shower and very comfortable mattress.

Stayed in September 2025

The restaurant staff was very friendly, but prices were a bit high and the service was slow, and the menu was a bit limited.

Located in a nice, clean, peaceful residential neighborhood, a little bit removed from the dumpy, congested city center. Loved seeing some local wildlife in the property's trees. The staff was friendly and helped arrange a ride to the Igongo Cultural Museum.

Stayed in July 2025

Very Disappointing – Misleading Location and Unethical Practices I booked the Palace Hotel based on the listing that claimed it was just 200 meters from the city center. In reality, it is over 2 kilometers away, located in an isolated area with no nearby shops, restaurants, or facilities. As a solo female traveller, I specifically chose a central location for safety and accessibility, and this false advertising put me in a difficult and uncomfortable situation. The owner was dismissive when confronted about the misleading information and even didn't want to accept it's more than 20 minutes' walk ( as he was saying 10 minutes) It's clear that this is a tactic to deceive guests into booking. I have written to him 4 times with regards the distance to the centre but deliberately he ignored me and if I knew I would have cancelled my booking. To make matters worse, the hotel’s restaurant prices were unreasonably high, (some of them even more than in Europe) clearly taking advantage of the fact that guests had no nearby alternatives for meals. The breakfast was from 7.30 to 10 am but at 9 am there were hardly any food, fruit or milk was left. He promised to correct his advert on the website but still the same misleading information. I would not recommend this hotel to the women —especially solo travellers—due to its dishonest practices and remote, inconvenient location. A very disappointing experience. I know, he would perhaps deny all the facts especially when I have extended my stay for 2 more nights due to the business with the nearby orphanage.

The most dishonest owner that I've seen within one and a half months of travelling in Uganda. The hotel is nice, comfortable, and spacious room, very reliable WiFi, and a group of nice and welcoming staff, especially Annet and Chris.

Stayed in July 2025

Nice clean and comfortable. Very good value for money!! Staff very nice and efficient. I loved the veranda Location is not on the main street so it is quiet.

Stayed in July 2025

Maybe provide a bottle of water in the rooms for guests. Clean all the rooms before allowing guests to see them. No one wants to pick from unkempt rooms and wait for claening. First impressions matter.

It was okay for the price.

Stayed in July 2025

We couldn’t sleep all night because of music and dogs barking all the time

We liked the look of the property with beautiful garden to sit in. Breakfast was nice and the food was good too

Stayed in June 2025

Nothing really. Considering the price point, it met my expectations.

I liked the friendly staff and good quality food. The room was clean, comfortable and the location of the hotel was easy to find and quite close to the town centre.

Stayed in June 2025

Room had so many mosquitos with very little to fend them off, even the mosquito net wasn’t helpful, could barely sleep out night because of too many bites

Staff were nice, room was small but had everything I needed, breakfast was good too

Stayed in May 2025

All in all the place is clean, has a nice garden and the staff is supportive. Our room was really big and the bathroom is good as well. The only problem was when we ate at the restaurant it took a very long time for two sandwiches, of which one was so salty it wasn’t eatable. It was very hard to communicate with the waiter, therefore the order was wrong in the end, e.g. we asked if the iced coffee comes with milk, he said yes and they came with out, as we asked to get some milk on the side than he brought extremely hot milk with our iced coffee and charged us extra.

Stayed in March 2025

Rooms were not ready when we arrived around 4pm.

Big garden to sit outside, friendly staff, easy check in,

Stayed in January 2025

late to clean

good view and quite gives a peace of mind

Stayed in November 2024

I wished they had real brewed coffee instead of nescafe.....but that's my only complaint. wish they had real butter not margarine. I;ve been boycotting Nestles for years and that's what they had....doo bad....

Offered delicious omelet instead of meat banana based breakfast.

Stayed in November 2024

Restaurant a litttle slow at times.

A great Hotel in Mbarara. Quiet. Cost effective. Staff responsive and friendly.

Stayed in September 2024

Google maps confused me finding the hotel. If you are coming for the 1st time use the town centre route. Maps will send you on the bypass. Not the hotels fault but worth noting.

Quiet and comfortable yet near the town. Really good staff team and simple but satisfying breakfast. Enjoyed my short stay and would definitely recommend and return again.

Stayed in August 2024

Nothing

The staff were very friendly and went out of their way to make my stay comfortable

Stayed in August 2024

Calm environment good staff good food Good value for the money

Stayed in August 2024

The mattress were not confortable and neither the blanket, the shower pressure was very low. There is no air conditioner, as it is mentioned d in the website, they do provide with you a table fan, which works well.

Like the property, located at a secured place, easy access to the city centre. Staff was really nice and helpful. They have a nice garden to spend your lazy day. The double bed room was big and spacious, with strong WiFi.

Stayed in June 2024

Breakfast could be a little improved - not a big selection

The hotel is really nice located on a small hill but still close to the city For the price you get a really decent room with everything you need

Stayed in April 2024

Palace Hotel is the place to stay in Mbarara. Quiet, with a nice view, but in walking distance to the centre of Mbarara. Friendly staff and manager, amazing food. I will always come back.

Stayed in April 2024

No Air conditioning in the rooms yet it was listed as one of the facilities available. Daily breakfast is basically katogo, bread 🍞, boiled eggs🥚, fruits🍍🍉🍌 and ☕🥛🍵 (at least for the 3 days I was there)

The customer service was great. I felt heard and valued. The room in the main house was really cozy and so comfortable.

Stayed in March 2024

The should change the mattreses and get harder ones.

The staff, the customer care , the breakfast like basically everything is good.

Stayed in March 2024

Some noise from the kitchen area for the outside room that is near the kitchen.

Neatness and comfortable beds, good ambiance

Stayed in February 2024

Peaceful location but closer to the city

The staff is very good and professional.

Stayed in January 2024

A bit noisy at night, but probably due to the festive season.

Great breakfast, helpful staff.

Stayed in December 2023